Council on Aging Answers 2015 - 65

COUNCIL ON AGING - ORANGE COUNTY

Ask Our ExPErt

The Role of the
Long-Term Care Ombudsman
n Kathleen Weidner, Esq.

The following article is a portrayal of one of the Council on Aging's dedicated
Ombudsmen.
Council On Aging-Orange County | 714-479-0107 | www.coaoc.org

Answers Guide 2015

65

hOUSING

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mbudsmen are trained advocates who empower and
protect residents of long-term
care facilities. Ombudsmen are
educated in the needs, rights, and issues
of residents as well as the local and state
regulations governing long-term care
facilities.
Older and dependent adults who have
relocated to long-term care facilities retain their fundamental human rights to
self-determination, dignity, and respect.
They have a right to be heard and taken
seriously, as well as a right to express
their own wishes and have those wishes
respected. Ombudsmen are there to
make sure this happens.
In Orange County, the Long-Term Care
Ombudsman Program is managed by
the Council on Aging - Orange County.
As mandated by state and federal law,
Ombudsmen visit Orange County's
licensed nursing and residential care facilities for the elderly on a regular basis,
investigating any suspected abuse or
neglect. Ombudsmen make frequent, unannounced visits to their assigned facilities. These unannounced visits
provide an accurate depiction of what everyday life is like for the residents. The Ombudsmen speak with any resident who may have a problem, or who just need someone to listen to them. If an allegation of abuse or neglect
is brought to light, an Ombudsman will investigate this issue. All investigations of suspected abuse or neglect are
highly confidential. In more serious cases, the Ombudsman will report violations to state licensing agencies that
may result in fines, suspension of license, citations and/or monetary penalties if substantiated. The Ombudsman
is the only consistent advocate in these facilities.



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Council on Aging Answers 2015

Table of Contents for the Digital Edition of Council on Aging Answers 2015

Contents
Council on Aging Answers 2015 - Intro
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