Council on Aging Answers 2016 - 45

COUNCIL ON AGING - ORANGE COUNTY

Long-Term Care Ombudsman Program
Support and Advocacy for Residents

Promoting the independence, health and dignity of adults through
compassion, education, and advocacy.

A non-profit 501(c)(3)corporation

HOUSING

Concerned? Call Us.

Who We Are

The Council on Aging - Orange County has been a trusted
n All licensed skilled nursing facilities and
source of unbiased information for over 41 years, providing
residential care facilities are required by law to
programs and services to more than 215,000 adults and
prominently display the Ombudsman poster.
families annually.

Emergency calls are referred to appropriate

What We Do
Ombudsmen are certified by the State of
California to:
n

n

The
Ombudsman
Program is action
a federally
state
resources
for immediate
24 and
hours
a mandated
program
day. that was created to ensure that the rights of residents
in long-term care facilities are respected. Our mission is to
empower residents through advocacy, mediation, and
complaint investigation and resolution.

In Need of Immediate Help?

Make unannounced, regular visits to
licensed long-term care facilities for
seniors

Ombudsman Services are free and confidential. Do you:
n Have concerns about quality of care?

Mediate, and attempt to resolve, residents'
concerns

n

Think you are a victim of financial abuse?
Have an abuse complaint?

n

Know your rights as a resident?

n

Investigate abuse and neglect
complaints

n

Provide unbiased placement information
and referrals to long-term care facilities

n

Witness the signing of Advanced Health
Care Directives in nursing facilities

n

Educate families and the community on
long-term care and elder abuse issues

n

Report serious facility violations to state
licensing agencies

Helping Seniors
Helping
Seniors Remanin
Remain
Healthy,Connected
Connected and
and Protected
Protected
Healthy,

n

Call Us - We Can Help

1-800-300-6222

Council on Aging - Orange County
Ombudsman Program
1971 E. 4th Street, Suite 200
Santa Ana, CA 92705-3917
714.479.0107
714.479.0234 fax
www.coaoc.org
A non-profit 501(c)(3)corporation

Council On Aging-Orange County | 714-479-0107 | www.coaoc.org	 Answers Guide 2016

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http://www.coaoc.org http://www.coaoc.org

Table of Contents for the Digital Edition of Council on Aging Answers 2016

Contents
Council on Aging Answers 2016 - Intro
Council on Aging Answers 2016 - Cover1
Council on Aging Answers 2016 - Cover2
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Council on Aging Answers 2016 - Contents
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Council on Aging Answers 2016 - Cover3
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