Council on Aging Answers 2017 - 58

HOUSING

COUNCIL ON AGING - SOUTHERN CALIFORNIA

The Role of a Long-Term
Care Ombudsman
Orange County is home to approximately 28,000
people who reside in over 1,000 licensed long-term
care facilities. At least half
of these people do not have
friends or family to serve
as advocates for them. This
is where the Long-Term
Care Ombudsman Program comes in.
The Long-Term Care
Ombudsman Program
through the Council on
Aging - Southern California seeks to assist residents
of long-term care facilities
through advocacy, mediation, complaint investigation and, when appropriate, by reporting issues to

licensing agencies. Above all, the Ombudsman strives
to ensure that a resident's wishes are heard, bearing
in mind that residents in
facilities continue to retain
their fundamental rights to
self-determination, dignity
and respect.
There may be times
when a resident's desires
are in conflict with his or
her family members or
with the facility. The Ombudsman seeks to advocate
on behalf of the resident
and, in certain instances,
may attempt to mediate
the situation. Ombudsmen
are trained to take each complaint seriously and to

Ombudsmen are trained
to take each complaint
seriously and to always
respect the confidentiality
of the resident.

58

Answers Guide 2017	

COUNCIL ON AGING - SOUTHERN CALIFORNIA IS A 501 (C)3 NONPROFIT CORPORATION.
TO DISTRIBUTE
ANSWERS FREE OFResource
COST, WE MUST SELL
ADVERTISING SPACE.| WHILE
WE APPRECIATE THE PAID
LISTINGS IN ANSWERS, THEIR
Aging
and Disability
Connection
800-510-2020
| www.adrcoc.org
INCLUSION DOES NOT IMPLY A RECOMMENDATION OR ENDORSEMENT OF PRODUCTS OR SERVICES BY COASC. ALWAYS BE A VIGILANT CONSUMER. VERIFY INFORMATION AND SEEK REFERENCES WHERE APPROPRIATE.



Table of Contents for the Digital Edition of Council on Aging Answers 2017

Contents
Council on Aging Answers 2017 - Intro
Council on Aging Answers 2017 - Cover1
Council on Aging Answers 2017 - Cover2
Council on Aging Answers 2017 - 1
Council on Aging Answers 2017 - Contents
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