Council on Aging Answers 2017 - 59

COUNCIL ON AGING - SOUTHERN CALIFORNIA

HOUSING

always respect the confidentiality of
the resident, first and foremost. Ombudsmen serve at the direction of the
resident and will not proceed without
the resident's consent.
The Long-Term Care Ombudsman Program is state and federally
mandated. Long-Term Care Ombudsmen are largely made up of
volunteers who undergo an in-depth
training consisting of pre-training
visits to facilities, a 36-hour class,
post-training field time and, ultimately, State certification. Long-Term
Care Ombudsmen visit all Orange
County's licensed nursing and residential care facilities for the elderly
on a regular basis, investigating any
suspected abuse or neglect. Ombudsmen make frequent, unannounced
visits to their assigned facilities.
These unannounced visits provide
an accurate depiction of what everyday life is like for the residents. The
Ombudsmen speak with any resident
who may have a problem, as well as
with those who just need someone
to listen to them. If an allegation of
abuse or neglect is brought to light,
an Ombudsman will investigate this
issue. All investigations of suspected
abuse or neglect are highly confidential. In more serious cases, the
Ombudsman will report violations
to state licensing agencies that may
result in fines, suspension of license,
citations and/or monetary penalties,
if substantiated.
Each licensed facility is required
to prominently display an Ombudsman poster which highlights the
program's contact information and a
brief description of the services available. There is no fee for Ombudsman
services, nor is there a waiting list. If
you or a loved one is in need of services, please contact the Council on
Aging - Southern California:
800-300-6222.

What Do Ombudsmen Do?
Here are some numbers detailing the activity of the Council on
Aging's Ombudsman from July 2015 to June 2016
n 10,671 unannounced visits to long-term care facilities
n 1,261 complaints opened
n 950 resident council meetings attended
n 297 Advance Healthcare Directives witnessed
n 500 abuse and neglect allegations investigated
Source: Libby Anderson, Director of Council on Aging- Southern California Ombudsman Program
Learn More And Consider Volunteering
The issues addressed by the Council on Aging's Ombudsmen include: physical and emotional mistreatment of residents; lost or stolen personal items; neglect; timely and correct dispensing of medications; cleanliness and maintenance within facilities; food-related issues; and activities. Call 714-479-0107 or 800-300-6222 to learn more
about the Ombudsman program.
Interested in becoming a volunteer Ombudsman? Volunteers are
asked to commit to at least 12 hours a month. There is a particular
need for more volunteers who speak Vietnamese or Korean.

Council On Aging - Southern California | 714-479-0107 | www.coasc.org	 Answers Guide 2017

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http://www.coasc.org

Table of Contents for the Digital Edition of Council on Aging Answers 2017

Contents
Council on Aging Answers 2017 - Intro
Council on Aging Answers 2017 - Cover1
Council on Aging Answers 2017 - Cover2
Council on Aging Answers 2017 - 1
Council on Aging Answers 2017 - Contents
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Council on Aging Answers 2017 - Cover3
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