Council on Aging Answers 2017 - 60

HOUSING

COUNCIL ON AGING - SOUTHERN CALIFORNIA

Long-Term Care
For The Elderly
Self-Advocacy Approaches for
Residents and Family Members

Self-advocacy is an act of empowerment! Here are
some principles and practical tips to make your advocacy efforts more effective in a long term care facility.
Central to successful self-advocacy is knowledge
about one's rights. Be firm while exercising your
rights. Always maintain a calm manner, and act with
assertiveness. Be persistent, ask for honest communication, and insist on accountability.
Rights: Know your rights as a resident.
The facility must post and make available to all
residents and visitors a copy of the resident rights and
how to make complaints. The facility should explain
these rights to you at the time of admission.
n You always have a right to express concerns, to offer suggestions or to make complaints and to do so
without fear of retaliation.
n If you have trouble exercising your rights contact
the Ombudsmen Program to assist you. The Ombudsman is your 'on the scene' advocate. A poster
with the telephone number for the local Ombuds-

60

Answers Guide 2017	

man Program must be clearly displayed in every
Residential Care Facility for the Elderly. In Orange
County call your local Ombudsman at 800-3006222.

Facts: Document your concerns
n Keep a small notebook to record your observations. Write down important facts by noting the
who, what, when, where, and how a right was violated.
n Be as specific as possible. State the facts and avoid
making conclusions.
n Organize events in chronological order, i.e., the
time and date for what happened.
n When appropriate, refer to important documents,
such as your Admission Agreement or medical
records.
Outcomes: Clearly state the results
that you want
n Focus your desired results by answering the following questions: What do you really want? What
can you live with? What is unacceptable?
n State your desired results in simple declarative
sentences.

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Table of Contents for the Digital Edition of Council on Aging Answers 2017

Contents
Council on Aging Answers 2017 - Intro
Council on Aging Answers 2017 - Cover1
Council on Aging Answers 2017 - Cover2
Council on Aging Answers 2017 - 1
Council on Aging Answers 2017 - Contents
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