The Leader - January/February 2008 - (Page 15) r e al- liFe Wor k pr a ctices: m a pp i NG G lo Bal W o rkp lace s trate G Y aNd me as Uri NG s Ucc e s s Design components can be scaled from status quo to best-inclass, according to a company’s resident strengths and culture. ucts that enable autonomy, flexibility and collaboration n Mobility toolkit – Fitting the employee with a customized toolkit to enable work Each of these components is critical to building a successful Workplace Strategy program. mappiNG GloBal momeNtUm Getti NG s t art e d Readiness to implement Workplace Strategy programs varies by region according to available infrastructures, economic and property market drivers, culture and home working feasibility. earlY adopters It is essential that a Workplace Strategy program align with enterprise drivers to support very clear goals and objectives. Failure to understand and articulate the business case for Workplace Strategy often leads to poor program design and implementation challenges. For that reason, Jones Lang LaSalle advocates a disciplined, five-step process for constructing a program. Created from proven Six Sigma methodology, this process helps to build the business case by incorporating the voice of the customer and the needs of management. step one: Educate and assess. The essential first stage of design is to set parameters by defining the business drivers, identifying the needs and concerns of key stakeholders, and assessing the desire for change within the organization and its leadership. step two: Build the business case. This is a critical stage for testing the viability of program concepts and gaining buy-in. Begin by establishing baseline measurements by which success of the program will be tracked, and articulate program objectives. Then design and perform a pilot test to validate assumptions. step three: Design the plan. Seamless execution requires advanced planning and strategy. First, establish and train an implementation team to manage information and execution. Next, integrate infrastructure components and develop a communication and change management program that will prime the subject work force for acceptance. step four: Implement. Successful implementation is based on a consistent, well formulated, centrally guided rollout process. Standardized tools, templates and approaches should be applied. Learning experiences should also be documented and shared. step five: Monitor for continuous improvement. For a program to have longevity and integrity, it must be continually assessed via employee feedback and formal performance metrics. Refinements are thus continuous, organic and informed by real-world experience. n n n with eligible job functions) Communication program – Communicating the strategy throughout the organization and facilitating the change management process Training and policies – Providing upfront training on tools and etiquette to ensure program success Employee engagement – Enhancing employee productivity, satisfaction and loyalty real estate and facilities Utilization – Number of sites participating in the Workplace Strategy program across the global portfolio n Workplace quality standards – Consistent standards informed by and aligned to the overarching program strategy n Workplace services – Dedicated staff and resources supporting the Workplace Strategy program n The United States and Canada have led in early adoption. The availability of low-cost technologies is accelerating Workplace Strategy rollouts. This second wave of implementation is making Workplace Strategy programs a mainstream offering across numerous employee typologies. In fact, those companies that embrace Workplace Strategy in the United States often influence their counterparts in other countries. For example, in some Latin America countries, multinational companies with headquarters in the United States have led early adoption efforts. The United Kingdom has been at the forefront of open-plan work environments and higher space densities. In addition, remote working has become more prevalent in recent years due to increased broadband access in homes. risiNG implemeNtatioN technology Infrastructure – Maintaining networks and equipment to support work functions n Software – Providing a suite of prodn Australian organizations have adopted Workplace Strategy programs because of their sophisticated infrastructure and cultural acceptance of non-traditional approaches to the workplace. There are 2 0 0 8 the le ade r 15 J aN Ua rY / F e B rUa r Y
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