The Leader - January/February 2008 - (Page 38) t e c hN o l o GY r ea diN ess QU otieN t: a doBe aNd s YmaNte c mo v e s Be Yo Nd s i mp le re p o rts to FUl l aNal Y s is three basic parameters, where the “information” is: n Is it immediately available? n Is it available with some degree of effort (i.e. pulling together from various sources)? n Is it not available (i.e. the team will be working this evening or weekend)? ask the riGht QUestioNs 1. Based on our portfolio, infrastructure and occupancy levels, are we properly staffed from a property operations and maintenance standpoint? 2. Are our service providers delivering, according to established SLA’s? 3. Do we have an easy and effective “facility request” process in place for our occupants, and are they pleased with our service execution? 4. Are our respective teams (i.e. Project, Space, Lease and Facility Management) collaborating to the fullest extent, and is technology a help or hindrance in this regard? 5. Can we measure and feel confident that a high degree of deferred maintenance is not building up on owned infrastructure assets? 6. Are we maximizing our real estate usage (i.e. high shadow vacancies, missing collocation possibilities, etc.)? 7. Do we have an effective means of measuring and leveraging our current lease position relative to the market forces (i.e. possibility for early renewal or renegotiations, based on changing conditions)? 8. Is there an efficient means in place to convert (consolidate) our global locations to a common currency and measurement standard, to enable true comparative analysis? 9. Have we optimized our locations and floor plans to support recruitment? 10. Are we offering transparency i.e. total cost of occupancy (TCO) to our clients, so they make effective choices regarding their space and location commitments? 11. If a merger or change in business condition rapidly materialized, would we be in position to report on our locations, density of occupancy, and overlay data with a possible partner to maximize space, lease and strategic fit? It sure is easy to ask the questions and, as we are all too well aware, often times not as easy to provide the answers. To be truly effective on a global basis, real estate technology must not only provide a source of powerful information (opportunities) and readily accessible answers to the aforementioned questions (and a host of others), but be practical and easy to use across disciplines. At times the choice and selection of technology is made in a somewhat one dimensional fashion and fails to account for all the relevant users and constituencies leading to a gap in obtaining the desired results. Many CRE organizations are attempting to make do with enterprise platforms 2 0 0 8 the le ade r 38 J aN Ua rY / F e B rUa r Y
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.