The Leader - September 2007 - (Page 35) I mpr ovIN G per for m a N ce th r o uG h I Nte lle ctual cap I tal: co llabo ratI v e be Nchmark ING variances associated with the collected than $3.2 million in annualized savmark information should be regarded measurements, in order to validate deciings through realignment and modificaas a barometer, an additional source of sions based on these assumptions. tions to the overall portfolio. Several information amongst many others, that The value of providing accurate and sites were identified for disposition due guides the decision making process — meaningful benchmark data is a chalto poor location for current business not determines it. With that being said, lenge for all industries. Even with direct operations, obsolete building designs and the need for intellectual data to satisfy familiarity of multiple portfolios, benchoutdated facility operations. These inefthe multitude of inquiries to both assess ficiencies were identified and validate business perand validated through a formance will not diminfact-based benchmarking ish. Hence, the quest will analysis. Facilities were continue for ways to achieve compared and contrasted that goal. by similar facilities both internal to the organization and from industry standards. The process included identifying desired measurements, how to capture those attributes, and about the author identifying comparable industry benchmarks available. There are a number of organizations that can provide benchmarking data, including BOMA, IFMA, Real Estate Executive Board, and service providers. Susan M. Wojciechowski is Senior While benchmarks can Managing Director for CB Richard be helpful in identifying Ellis. She develops and oversees the Start with our progressive 3,600-acre Corporate Campus. potential areas for value Operational Excellence Platform Add a highly educated workforce. Blend in strong development creation, it is important and transitioning of new corporate incentives and the convenience of a quick, uncomplicated approval business across all service lines to note that benchmarks and Corporate Client Accounts. are not only represented process. Then, top it off with high-tech know-how in a comfortable Wojciechowski manages finanby “best-in-class” faciliMidwestern community ranked the 10th best place in the country to cial, operating and service aspects ties and no two facilities raise a family. The result is a city ready to help your business thrive. of multiple global outsourced are exactly the same in real estate service accounts that terms of location, size, include product offerings such as industry, mechanical systransaction management, project tems or usage type. It is ©2007, City of Noblesville management, facilities manageimportant to understand ment and occupancy management the underlying principles services. in benchmarking, and any NOBLES_AdResize.indd 1 th e le ade r 35 september / october 2007 8/7/07 4:35:58 PM http://www.noblesvillecc.org http://www.noblesvillecc.org
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