Fixed Ops Journal - June 2017 - Intro
Tom Gill Chevrolet has earned the honor of being Kentucky's
largest Chevy dealer by volume. About 110 employees make this
successful operation tick, and you'll find six of them, each with
tablets in hand, ready to greet Service customers in the lane.
There's great value in meeting a customer
in the lane because we begin building
trust as soon as the customer pulls up."
Mark Farney, Parts and Service Director, Tom Gill Chevrolet
Mobile technology is a key part of CDK Service. It allows the
vehicle owners to participate in walk-around inspections,
so they can see exactly what repairs are needed - and
avoid any surprises at checkout.
Headline Source: 2016 AAA Repair Customer Satisfaction Study. © 2017 CDK Global, LLC / CDK Global is a registered trademark of CDK Global, LLC. 17-5169
See how Tom Gill Chevrolet builds
trust with their customers.