Fixed Ops Journal - August 2017 - 45

FIXED OPS JOURNAL

Paint protection film not needed
As the former CEO of an automotive paint
supplier, I am surprised that people are
willing to spend extra money to protect the
paint on their newly purchased vehicle
("Clear path," June 2017).
It's an emotional issue and not a required
extra expense. The automotive paint industry
annually spends millions, if not billions, of
dollars on product development,
improvement and testing.
Each exterior color is tested for five years of
Florida exposure. Specifications are
continually upgraded to prevent field failure
issues. This mandates new chemistries and
application techniques.
Even though I have been out of the
automotive paint industry for nine years, I am
still proud to see what my former company's
products look like.
CHARLEY STORMS
Evansville, Ind.
The writer is the former CEO of Red Spot
Paint & Varnish Co.

LETTERS
Fixed Ops Journal welcomes letters from our
readers. Send your letters intended for
publication to foj@autonews.com; please
include your name, address, daytime phone
number and title (if any). Letters may be
edited for length and clarity.

Tech shortage overstated
As a service technician, I agree that we need
younger talent entering the industry
("Wrenches to laptops," June 2017). But I
don't think things are as bad as people have
been saying.
The days of needing technicians to perform
repairs and diagnosis on vehicles are coming
to an end. The future will require parts
changers who will plug in modules and flash
them.
I also believe that there will be regional
service centers; few, if any, independent

garages; and few to no chains in operation. It
stands to reason that if fewer technicians are
needed, there will be fewer jobs.
MICHAEL HEVNER
M&M Auto Cycle
Montague, N.J.

Don't ignore service customers
In response to Richard Truett's column
"Why customers stray" (June 2017):
When I get my Toyota serviced at the
dealership, my salesman always comes to the
customer waiting area to say hi and chat. The
service salesman and cashier thank me and
are very courteous.
When I have my GMC Canyon serviced, the
F&I person, salesmen and parts people never
look up to recognize anyone. How about a
"Hey, how are you?" even though they don't
know you?
What am I, chopped liver? Don't service
customers put money in the till also?
DON GEITER
Sunrise Beach, Mo.

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AUGUST 2017

PAGE 45



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Table of Contents for the Digital Edition of Fixed Ops Journal - August 2017

Fixed Ops Journal - August 2017
Contents
Need a lift
Tire track
Mobility devices
Times to recall
Slick trick
Fatal fire
Players club
Online parts
Lean inventory
Loyalty test
Patent pending
Open minded
Editor’s Letter
Service Counter
Legal Lane
Richard Truett
Feedback
Five Minutes With
Letters
Fixed in Time
Fixed Ops Journal - August 2017 - Intro
Fixed Ops Journal - August 2017 - Fixed Ops Journal - August 2017
Fixed Ops Journal - August 2017 - Cover2
Fixed Ops Journal - August 2017 - Contents
Fixed Ops Journal - August 2017 - Editor’s Letter
Fixed Ops Journal - August 2017 - 5
Fixed Ops Journal - August 2017 - Service Counter
Fixed Ops Journal - August 2017 - 7
Fixed Ops Journal - August 2017 - Legal Lane
Fixed Ops Journal - August 2017 - 9
Fixed Ops Journal - August 2017 - 10
Fixed Ops Journal - August 2017 - Need a lift
Fixed Ops Journal - August 2017 - Tire track
Fixed Ops Journal - August 2017 - 13
Fixed Ops Journal - August 2017 - 14
Fixed Ops Journal - August 2017 - 15
Fixed Ops Journal - August 2017 - 16
Fixed Ops Journal - August 2017 - 17
Fixed Ops Journal - August 2017 - Mobility devices
Fixed Ops Journal - August 2017 - 19
Fixed Ops Journal - August 2017 - 20
Fixed Ops Journal - August 2017 - 21
Fixed Ops Journal - August 2017 - 22
Fixed Ops Journal - August 2017 - 23
Fixed Ops Journal - August 2017 - Times to recall
Fixed Ops Journal - August 2017 - 25
Fixed Ops Journal - August 2017 - 26
Fixed Ops Journal - August 2017 - 27
Fixed Ops Journal - August 2017 - Slick trick
Fixed Ops Journal - August 2017 - 29
Fixed Ops Journal - August 2017 - Fatal fire
Fixed Ops Journal - August 2017 - Richard Truett
Fixed Ops Journal - August 2017 - Players club
Fixed Ops Journal - August 2017 - 33
Fixed Ops Journal - August 2017 - Online parts
Fixed Ops Journal - August 2017 - 35
Fixed Ops Journal - August 2017 - Lean inventory
Fixed Ops Journal - August 2017 - 37
Fixed Ops Journal - August 2017 - Loyalty test
Fixed Ops Journal - August 2017 - 39
Fixed Ops Journal - August 2017 - Patent pending
Fixed Ops Journal - August 2017 - 41
Fixed Ops Journal - August 2017 - Feedback
Fixed Ops Journal - August 2017 - Open minded
Fixed Ops Journal - August 2017 - Five Minutes With
Fixed Ops Journal - August 2017 - Letters
Fixed Ops Journal - August 2017 - Fixed in Time
Fixed Ops Journal - August 2017 - Cover3
Fixed Ops Journal - August 2017 - Cover4
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