Fixed Ops Journal - December 2017 - Intro
OF U.S. DRIVERS
Pennsylvania-based dealer group #1 Cochran surpasses its
service customers' expectations - and builds trust - with
See how #1 Cochran builds
CDK Service. Customers can make appointments online, on
trust with their customers.
the phone or in person, and when they arrive, advisors greet
them in the lane using a tablet. Together, they conduct an
inspection, so they can see exactly what repairs are needed
READ THE STORY
- and avoid any surprises at checkout.
Each and every KPI increased. We've become
more profitable, and our CSI has improved."
David Bernardini, Process Development and Training Director, #1 Cochran
Headline Source: 2016 AAA Repair Customer Satisfaction Study © 2017 CDK Global, LLC / CDK Global is a registered trademark of CDK Global, LLC. 17-1752