Fixed Ops Journal - December 2017 - Intro

TWO THIRDS

OF U.S. DRIVERS

DON'T TRUST

REPAIR SHOPS
Pennsylvania-based dealer group #1 Cochran surpasses its
service customers' expectations - and builds trust - with

See how #1 Cochran builds

CDK Service. Customers can make appointments online, on

trust with their customers.

the phone or in person, and when they arrive, advisors greet
them in the lane using a tablet. Together, they conduct an
inspection, so they can see exactly what repairs are needed

READ THE STORY

- and avoid any surprises at checkout.

Visit cdkglobal.com/BuildTrust
Each and every KPI increased. We've become
more profitable, and our CSI has improved."
David Bernardini, Process Development and Training Director, #1 Cochran

Headline Source: 2016 AAA Repair Customer Satisfaction Study © 2017 CDK Global, LLC / CDK Global is a registered trademark of CDK Global, LLC. 17-1752


http://www2.cdkglobal.com/l/146251/2017-11-07/kscqn http://www.cdkglobal.com/BuildTrust

Table of Contents for the Digital Edition of Fixed Ops Journal - December 2017

Fixed Ops Journal - December 2017
Contents
Editor’s Letter
Service Counter
Legal Lane
Big verdict
Ho-ho-ho
Battery charge
Price is right
Tomorrow’s techs
Selling accessories
SEMA dreams
To the rescue
Profit Builder
Richard Truett
On the line
Letters
Real time
Feedback
After hours
Efficiency expert
Longer lasting
Shop Talk
Five Minutes With
Fixed in Time
Fixed Ops Journal - December 2017 - Intro
Fixed Ops Journal - December 2017 - Fixed Ops Journal - December 2017
Fixed Ops Journal - December 2017 - Cover2
Fixed Ops Journal - December 2017 - Contents
Fixed Ops Journal - December 2017 - Editor’s Letter
Fixed Ops Journal - December 2017 - 5
Fixed Ops Journal - December 2017 - Service Counter
Fixed Ops Journal - December 2017 - 7
Fixed Ops Journal - December 2017 - Legal Lane
Fixed Ops Journal - December 2017 - Big verdict
Fixed Ops Journal - December 2017 - 10
Fixed Ops Journal - December 2017 - 11
Fixed Ops Journal - December 2017 - Ho-ho-ho
Fixed Ops Journal - December 2017 - 13
Fixed Ops Journal - December 2017 - Battery charge
Fixed Ops Journal - December 2017 - 15
Fixed Ops Journal - December 2017 - 16
Fixed Ops Journal - December 2017 - 17
Fixed Ops Journal - December 2017 - 18
Fixed Ops Journal - December 2017 - 19
Fixed Ops Journal - December 2017 - 20
Fixed Ops Journal - December 2017 - 21
Fixed Ops Journal - December 2017 - Price is right
Fixed Ops Journal - December 2017 - 23
Fixed Ops Journal - December 2017 - Tomorrow’s techs
Fixed Ops Journal - December 2017 - 25
Fixed Ops Journal - December 2017 - 26
Fixed Ops Journal - December 2017 - 27
Fixed Ops Journal - December 2017 - Selling accessories
Fixed Ops Journal - December 2017 - 29
Fixed Ops Journal - December 2017 - SEMA dreams
Fixed Ops Journal - December 2017 - 31
Fixed Ops Journal - December 2017 - To the rescue
Fixed Ops Journal - December 2017 - 33
Fixed Ops Journal - December 2017 - Profit Builder
Fixed Ops Journal - December 2017 - Richard Truett
Fixed Ops Journal - December 2017 - On the line
Fixed Ops Journal - December 2017 - Letters
Fixed Ops Journal - December 2017 - Real time
Fixed Ops Journal - December 2017 - 39
Fixed Ops Journal - December 2017 - Feedback
Fixed Ops Journal - December 2017 - After hours
Fixed Ops Journal - December 2017 - Efficiency expert
Fixed Ops Journal - December 2017 - Longer lasting
Fixed Ops Journal - December 2017 - Shop Talk
Fixed Ops Journal - December 2017 - Five Minutes With
Fixed Ops Journal - December 2017 - Fixed in Time
Fixed Ops Journal - December 2017 - Cover3
Fixed Ops Journal - December 2017 - Cover4
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