Fixed Ops Journal - April 2018 - F19
FIXED OPS JOURNAL
DETAIL
continued from Page 18
dealership by acquiring a franchise that provided tools and training for three technicians.
That eliminated an outside expense while creating a profit center for the store, he says.
A service department can save more simply,
Wegley says, by keeping close track of detailing materials, from buffing bonnets to cleaning fluids. Holding onto partially used cleaning products instead of discarding them adds
to profitability, he says.
"We established a price per car for materials, and when staff stayed below that we rewarded them" monetarily, he recalls. "We
spiffed a percentage on the pickup we earned
from detail supplies."
Wegley also advocates paying detailers
based on their output. A flat-rate system, he
says, can slow production as detailers use the
entire time allotted for a job instead of finishing and moving on to other vehicles.
Scott and Shannon Schwartz operate Obsessive Compulsive Detailing, a specialty
shop in Roseville, Mich., that
does detailing work for several Detroit-area dealerships.
The couple charges based on
the size and condition of the
vehicle detailed, Shannon
Schwartz says, along with the
nature of the work sought by the dealership.
"Most dealer detailing shops allow their employees two to three hours per car," she says.
"They are in production mode - the quicker
the better for the shop."
But paying detailers a commission for speed
doesn't make sense, Scott Schwartz says.
"If a job takes two to three hours, great," he
says. "If it takes 10 to 15, so be it. A car in the
hands of an employee who is in a hurry is a
recipe for disaster."
The Schwartzes typically work alone, although they sometimes hire part-time workers to help with big jobs. Training and experience are essential, Shannon Schwartz says.
"Telling an employee, 'Go clean that car,'
doesn't qualify as training," she says. "We
don't let employees do paint correction until
they have been with us for a while. The collateral damage is just too high if they mess up."
Shannon Schwartz counsels dealers to keep
time-consuming jobs such as paint touch-ups
in-house.
Her shop could not charge enough for such
work to cover its costs, she says.
But that advice could be problematic, says
NADA consultant Sheila York, if absenteeism
hurts detailing and becomes a problem for
deliveries of reconditioned vehicles to the
used-car lot.
At most dealerships, York says, "whoever is
available to get the vehicle ready is tagged to
help, salespeople especially." Such stores, she
adds, also "might sublet backup detailing" to
meet a delivery schedule.
"Anything to deliver a vehicle," York says.
APRIL 2018
PAGE 19
http://www.davidlewis.com
Table of Contents for the Digital Edition of Fixed Ops Journal - April 2018
Contents
Fixed Ops Journal - April 2018 - Intro
Fixed Ops Journal - April 2018 - F1
Fixed Ops Journal - April 2018 - F2
Fixed Ops Journal - April 2018 - Contents
Fixed Ops Journal - April 2018 - F4
Fixed Ops Journal - April 2018 - F5
Fixed Ops Journal - April 2018 - F6
Fixed Ops Journal - April 2018 - F7
Fixed Ops Journal - April 2018 - F8
Fixed Ops Journal - April 2018 - F9
Fixed Ops Journal - April 2018 - F10
Fixed Ops Journal - April 2018 - F11
Fixed Ops Journal - April 2018 - F12
Fixed Ops Journal - April 2018 - F13
Fixed Ops Journal - April 2018 - F14
Fixed Ops Journal - April 2018 - F15
Fixed Ops Journal - April 2018 - F16
Fixed Ops Journal - April 2018 - F17
Fixed Ops Journal - April 2018 - F18
Fixed Ops Journal - April 2018 - F19
Fixed Ops Journal - April 2018 - F20
Fixed Ops Journal - April 2018 - F21
Fixed Ops Journal - April 2018 - F22
Fixed Ops Journal - April 2018 - F23
Fixed Ops Journal - April 2018 - F24
Fixed Ops Journal - April 2018 - F25
Fixed Ops Journal - April 2018 - F26
Fixed Ops Journal - April 2018 - F27
Fixed Ops Journal - April 2018 - F28
Fixed Ops Journal - April 2018 - F29
Fixed Ops Journal - April 2018 - F30
Fixed Ops Journal - April 2018 - F31
Fixed Ops Journal - April 2018 - F32
Fixed Ops Journal - April 2018 - F33
Fixed Ops Journal - April 2018 - F34
Fixed Ops Journal - April 2018 - F35
Fixed Ops Journal - April 2018 - F36
Fixed Ops Journal - April 2018 - F37
Fixed Ops Journal - April 2018 - F38
Fixed Ops Journal - April 2018 - F39
Fixed Ops Journal - April 2018 - F40
Fixed Ops Journal - April 2018 - F41
Fixed Ops Journal - April 2018 - F42
Fixed Ops Journal - April 2018 - F43
Fixed Ops Journal - April 2018 - F44
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