CRM - January 2009 - (Page BPS12) 12 January 2009 Sponsored Content SILVER SPONSOR 1615 South Federal Highway Phone: (561) 347-0300 Suite - 200 Fax: (561) 347-0086 Boca Raton, FL 33432 www.aplicor.com 10713 South Jordan Gateway, Suite 120 South Jordan, UT 84095 Phone: (801) 617-8000 Toll Free: (866) 794-4785 www.allegiance.com Longwood Software, Inc. 107 Main Street Maynard, MA 01754 Toll Free: (800) 711-8524 www.tagteam.com 1861 International Drive, McLean, VA 22102 Phone: 888-MyAngel www.angel.com 500 Oracle Parkway Redwood Shores, CA 94065 Phone: 1-866-906-7878 www.crmondemand.oracle.com 635 High Street Palo Alto, CA 94301 Phone: 877-ECHOSIGN Phone: (877-324-6744) www.echosign.com 8000 Towers Crescent Drive Suite 800 Vienna, VA 22182 Phone: (703) 564-7758 www.parature.com 100 Cardinal Way Redwood City, CA 94063 Phone: (650) 385-5000 Toll-free US: (888) 345-4639 www.InformaticaOnDemand.com Bob Fernekees, Group Publisher 212-251-0608 x13 bfernekees@destinationcrm.com Adrienne Snyder, Eastern/Midwest Account Director 201-327-2773 adrienne@destinationcrm.com Dennis Sullivan, Western Account Director 800-248-8466 x538 dennis@destinationcrm.com Produced by: CRM Media A Division of Information Today, Inc. http://www.aplicor.com http://www.aplicor.com http://www.tagteam.com http://www.allegiance.com http://www.tagteam.com http://www.allegiance.com http://www.angel.com http://crmondemand.oracle.com http://www.angel.com http://crmondemand.oracle.com http://www.echosign.com http://www.parature.com http://www.parature.com http://www.echosign.com http://www.InformaticaOnDemand.com http://www.InformaticaOnDemand.com
Table of Contents Feed for the Digital Edition of CRM - January 2009 CRM - January 2009 Contents Front Office Feedback Reality Check Customer Centricity The Tipping Point The Shots Heard ’Round the World 30,000-Foot Views Of the Cloud Stuffing the Ballot Box— With Complaints The Marketing Line for ’09 CRM on Twitter Technology Helps Insurance Weather the Storm Required Reading The Google-ization of CRM The Feedback Funnel Email: What’s Inside? Shake Your Moneymakers Lead Sweet Lead Incentives at the Speed of Lightpath Sales Contentment for Content Management A Worthwhile Excursion Into Call Recording Secret of My Success Re:Tooling Connect Pint of View CRM - January 2009 CRM - January 2009 - CRM - January 2009 (Page Cover1) CRM - January 2009 - CRM - January 2009 (Page Cover2) CRM - January 2009 - Contents (Page 3) CRM - January 2009 - Contents (Page 4) CRM - January 2009 - Contents (Page 5) CRM - January 2009 - Front Office (Page 6) CRM - January 2009 - Front Office (Page 7) CRM - January 2009 - Feedback (Page 8) CRM - January 2009 - Feedback (Page 9) CRM - January 2009 - Reality Check (Page 10) CRM - January 2009 - Reality Check (Page 11) CRM - January 2009 - Customer Centricity (Page 12) CRM - January 2009 - Customer Centricity (Page 13) CRM - January 2009 - The Tipping Point (Page 14) CRM - January 2009 - The Tipping Point (Page 15) CRM - January 2009 - The Shots Heard ’Round the World (Page 16) CRM - January 2009 - 30,000-Foot Views Of the Cloud (Page 17) CRM - January 2009 - Stuffing the Ballot Box— With Complaints (Page 18) CRM - January 2009 - CRM on Twitter (Page 19) CRM - January 2009 - Technology Helps Insurance Weather the Storm (Page 20) CRM - January 2009 - Required Reading (Page 21) CRM - January 2009 - The Google-ization of CRM (Page 22) CRM - January 2009 - The Google-ization of CRM (Page 23) CRM - January 2009 - The Google-ization of CRM (Page 24) CRM - January 2009 - The Google-ization of CRM (Page 25) CRM - January 2009 - The Google-ization of CRM (Page 26) CRM - January 2009 - The Google-ization of CRM (Page BPS1) CRM - January 2009 - The Google-ization of CRM (Page BPS2) CRM - January 2009 - The Google-ization of CRM (Page BPS3) CRM - January 2009 - The Google-ization of CRM (Page BPS4) CRM - January 2009 - The Google-ization of CRM (Page BPS5) CRM - January 2009 - The Google-ization of CRM (Page BPS6) CRM - January 2009 - The Google-ization of CRM (Page BPS7) CRM - January 2009 - The Google-ization of CRM (Page BPS8) CRM - January 2009 - The Google-ization of CRM (Page BPS9) CRM - January 2009 - The Google-ization of CRM (Page BPS10) CRM - January 2009 - The Google-ization of CRM (Page BPS11) CRM - January 2009 - The Google-ization of CRM (Page BPS12) CRM - January 2009 - The Feedback Funnel (Page 27) CRM - January 2009 - The Feedback Funnel (Page 28) CRM - January 2009 - The Feedback Funnel (Page 29) CRM - January 2009 - The Feedback Funnel (Page 30) CRM - January 2009 - The Feedback Funnel (Page 31) CRM - January 2009 - Email: What’s Inside? (Page 32) CRM - January 2009 - Email: What’s Inside? (Page 33) CRM - January 2009 - Email: What’s Inside? (Page 34) CRM - January 2009 - Email: What’s Inside? (Page 35) CRM - January 2009 - Email: What’s Inside? (Page 36) CRM - January 2009 - Email: What’s Inside? (Page 37) CRM - January 2009 - Email: What’s Inside? (Page 38) CRM - January 2009 - Shake Your Moneymakers (Page 39) CRM - January 2009 - Shake Your Moneymakers (Page 40) CRM - January 2009 - Shake Your Moneymakers (Page 41) CRM - January 2009 - Shake Your Moneymakers (Page 42) CRM - January 2009 - Incentives at the Speed of Lightpath (Page 43) CRM - January 2009 - Sales Contentment for Content Management (Page 44) CRM - January 2009 - A Worthwhile Excursion Into Call Recording (Page 45) CRM - January 2009 - Secret of My Success (Page 46) CRM - January 2009 - Re:Tooling (Page 47) CRM - January 2009 - Connect (Page 48) CRM - January 2009 - Connect (Page 49) CRM - January 2009 - Pint of View (Page 50) CRM - January 2009 - Pint of View (Page Cover3) CRM - January 2009 - Pint of View (Page Cover4)
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