CRM - March 2008 - (Page E6) 6 March 2008 Sponsored Content MANY OF THE MOST MEMORABLE SALES PRESENTATIONS, DEMONSTRATIONS, AND WEBINARS COMBINE THOSE THREE ELEMENTS EFFECTIVELY, RESULTING IN A POWERFUL TOOL FOR MANY ORGANIZATIONS AS THEY TAKE THEIR PRODUCTS AND SERVICES TO MARKET. technology that enables interactivity instead of “taking over” interactions. Many of the most memorable sales presentations, demonstrations, and webinars combine those three elements effectively, resulting in a powerful tool for many organizations as they take their products and services to market. About Wainhouse Research Wainhouse Research, www.wainhouse.com, is an independent market research firm that focuses on critical issues in rich media communications, videoconferencing, teleconferencing, and streaming media. The company conducts multi-client and custom research studies, consults with end users on key implementation issues, publishes white papers and market statistics, and delivers public and private seminars as well as speaker presentations at industry group meetings. Wainhouse Research publishes a variety of reports that cover all the aspects of rich media conferencing, and the free newsletter, The Wainhouse Research Bulletin. This application brief copyright © 2007 Wainhouse Research, LLC. About Citrix Online Citrix Online, a division of Citrix Systems, Inc., is a leading provider of easy-to-use, ondemand applications for Web conferencing and collaboration. Its award-winning services include GoToMeeting Corporate, a complete collaboration solution that satisfies all Web conferencing needs ranging from large Webinars to small online meetings. With GoToMeeting Corporate, organizations of any size can use GoToWebinar for do-ityourself Web events and GoToMeeting for smaller, more interactive online meetings. GoToMeeting Corporate allows users to easily present, demonstrate and provide training online to anyone, anywhere in the world. GoToMeeting Corporate can make businesses of any size more productive by reducing travel time and costs and enhancing communication, ultimately leading to faster decision making and more efficient workers. For a free evaluation of GoToMeeting Corporate, please visit www.gotomeeting.com/s/WReval. http://www.gotomeeting.com/s/WReval
Table of Contents Feed for the Digital Edition of CRM - March 2008 CRM - March 2008 Contents Front Office Feedback Reality Check Customer Centricity The Tipping Point Re-shoring Contact Centers NetSuite’s Sweet Ride Takes Another Turn SaaS X.0? destinationCRM Dashboard Retailers Dream Big Detroit: Driven to Distraction Required Reading The Markets Within the Masses In Search of... Selling CRM to Your Sales Force Quixtar’s Quick Fix Travelocity’s New Traveling Companion Chasing Down First-Call Resolution Governing Better Marketing Secret of My Success Re: Tooling Connect Pint of View CRM - March 2008 CRM - March 2008 - CRM - March 2008 (Page Cover1) CRM - March 2008 - CRM - March 2008 (Page Cover2) CRM - March 2008 - Contents (Page 3) CRM - March 2008 - Contents (Page 4) CRM - March 2008 - Contents (Page 5) CRM - March 2008 - Contents (Page 6) CRM - March 2008 - Contents (Page 7) CRM - March 2008 - Front Office (Page 8) CRM - March 2008 - Front Office (Page 9) CRM - March 2008 - Feedback (Page 10) CRM - March 2008 - Feedback (Page 11) CRM - March 2008 - Reality Check (Page 12) CRM - March 2008 - Reality Check (Page 13) CRM - March 2008 - Customer Centricity (Page 14) CRM - March 2008 - Customer Centricity (Page 15) CRM - March 2008 - The Tipping Point (Page 16) CRM - March 2008 - The Tipping Point (Page 17) CRM - March 2008 - Re-shoring Contact Centers (Page 18) CRM - March 2008 - NetSuite’s Sweet Ride Takes Another Turn (Page 19) CRM - March 2008 - destinationCRM Dashboard (Page 20) CRM - March 2008 - Retailers Dream Big (Page 21) CRM - March 2008 - Detroit: Driven to Distraction (Page 22) CRM - March 2008 - Required Reading (Page 23) CRM - March 2008 - The Markets Within the Masses (Page 24) CRM - March 2008 - The Markets Within the Masses (Page 25) CRM - March 2008 - The Markets Within the Masses (Page 26) CRM - March 2008 - The Markets Within the Masses (Page E1) CRM - March 2008 - The Markets Within the Masses (Page E2) CRM - March 2008 - The Markets Within the Masses (Page E3) CRM - March 2008 - The Markets Within the Masses (Page E4) CRM - March 2008 - The Markets Within the Masses (Page E5) CRM - March 2008 - The Markets Within the Masses (Page E6) CRM - March 2008 - The Markets Within the Masses (Page E7) CRM - March 2008 - The Markets Within the Masses (Page E8) CRM - March 2008 - The Markets Within the Masses (Page E9) CRM - March 2008 - The Markets Within the Masses (Page E10) CRM - March 2008 - The Markets Within the Masses (Page E11) CRM - March 2008 - The Markets Within the Masses (Page E12) CRM - March 2008 - The Markets Within the Masses (Page 27) CRM - March 2008 - The Markets Within the Masses (Page 28) CRM - March 2008 - The Markets Within the Masses (Page 29) CRM - March 2008 - The Markets Within the Masses (Page 30) CRM - March 2008 - The Markets Within the Masses (Page 31) CRM - March 2008 - In Search of... (Page 32) CRM - March 2008 - In Search of... (Page 33) CRM - March 2008 - In Search of... (Page 34) CRM - March 2008 - In Search of... (Page 35) CRM - March 2008 - In Search of... (Page 36) CRM - March 2008 - In Search of... (Page 37) CRM - March 2008 - Selling CRM to Your Sales Force (Page 38) CRM - March 2008 - Selling CRM to Your Sales Force (Page 39) CRM - March 2008 - Selling CRM to Your Sales Force (Page 40) CRM - March 2008 - Selling CRM to Your Sales Force (Page 41) CRM - March 2008 - Selling CRM to Your Sales Force (Page 42) CRM - March 2008 - Travelocity’s New Traveling Companion (Page 43) CRM - March 2008 - Chasing Down First-Call Resolution (Page 44) CRM - March 2008 - Governing Better Marketing (Page 45) CRM - March 2008 - Secret of My Success (Page 46) CRM - March 2008 - Re: Tooling (Page 47) CRM - March 2008 - Connect (Page 48) CRM - March 2008 - Connect (Page 49) CRM - March 2008 - Pint of View (Page 50) CRM - March 2008 - Pint of View (Page Cover3) CRM - March 2008 - Pint of View (Page Cover4)
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