CRM - April 2009 - (Page 23) ICE RVRDS SEWA A Service has never been more important than it is today. Need irrefutable evidence of the recession? Just ask the vendors that provide the systems and software enabling companies to deal with their financially oppressed customers. The context surrounding this sixth annual edition of CRM magazine’s Service Awards is that the markets have wreaked havoc with everyone— vendors, users, and customers alike. The ability to rise above these recent (and still ongoing) economic difficulties is reason enough to shower praise. But we’ve spotlighted not just the best and the brightest across eight categories of service and support offerings, but also the up-and-comers in the service field and a quartet of CRM users whose stellar results inspire us all. 009 2 2009 ice Serv page 2 ders Lea4 2009 g Risin p tea5rs Sag 3 2009 ice Serv Ealgeit3e 4 p
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