CRM - April 2009 - (Page 3) Contents COVER STORY 24 The 2009 Service Leaders Across our newly expanded set of eight categories, we assess the industry’s winners, leaders, and companies to watch. Vol. 13, No. 4 23 The 2009 Service Awards Introducing CRM magazine’s sixth annual Service Awards, profiling the year’s best, brightest, and most successful efforts in the support and service sectors. BY THE EDITORS 35 The 2009 Rising Stars Innovation doesn’t always come from the obvious sources—in fact, some of the industry’s most creative thinking can be found where you’d least expect. 43 The 2009 Service Elite Every vendor of CRM service technology has the same basic goal: to help clients better serve their own customers. That’s why we’re proud to spotlight four clients—four CRM users— responsible for the year’s top service deployments. CRM (ISSN 1529-8728) is published monthly by CRM Media, a division of Information Today, Inc., 143 Old Marlton Pike, Medford, NJ 08055. Periodicals postage paid at Medford, NJ, and at additional offices. Copyright 2009 by CRM Media. All rights reserved. Reproduction or use of the contents in whole or in part without permission of the publisher is prohibited. The publisher assumes no responsibility for care and return of unsolicited materials. Subscriptions: Free to qualified readers as defined on the subscription card, but a charge of $15 per year for subscribers in Canada and Mexico, and $40 per year for all other subscribers outside the United States is required for shipping charges. For nonqualified subscribers, charges are $23.95 per year within the United States, $38.95 per year in Mexico and Canada, and $63.95 per year in all other countries. Back issues are available at $7.50 for U.S. orders and $10.00 in Canada and elsewhere. All rights reserved. All charges are payable in advance in U.S. dollars. Send subscription requests and address changes (please include old mailing label) to: CRM magazine, P.O. Box 3510, Northbrook, IL 60065; or call 847-291-5213. Subscribe online: www.destinationCRM.com. POSTMASTER: Send address changes to CRM magazine, P.O. Box 3510, Northbrook, IL 60065. International Publications Mail (Canadian Distribution) Sales Agreement No. 1226983. www.destinationCRM.com CUSTOMER RELATIONSHIP MANAGEMENT | APRIL 2009 3 http://www.destinationCRM.com http://www.destinationCRM.com
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