CRM - April 2009 - (Page Cover4)

Analytics Coaching Customer Surveys eLearning Performance Management Quality Monitoring Recording Workforce Management When times get tough, your contact center may be forced to make hard decisions that could impact every area. But you don’t have to make them alone. Verint® Witness Actionable Solutions® offers proven software and services that can help you get the most from your resources, drive down costs, and improve performance. For example, our Impact 360® Workforce Optimization solution helped a leading communications provider increase revenue generation in its contact center by 50 percent, even with a 30 percent decrease in staff. Master the challenges of delivering service in today’s economy with our © Copyright 2009 Verint Systems Inc. All rights reserved worldwide. http://www.verint.com http://www.verint.com Table of Contents for the Digital Edition of CRM - April 2009CRM - April 2009ContentsFront OfficeFeedbackReality CheckCustomer CentricityThe Tipping PointPower to the ConsumerCan You Hear Me Now?Bad Billing Will Kill Off Your Biggest BuyersCRM on TwitterSocial Support for SoftwareBundled Offerings, Better Retention?Required ReadingThe 2009 Service AwardsThe 2009 Service LeadersThe 2009 Rising StarsThe 2009 Service EliteConnectRe:ToolingPint of ViewCRM - April 2009CRM - April 2009 - CRM - April 2009 (Page Cover1)CRM - April 2009 - CRM - April 2009 (Page Cover2)CRM - April 2009 - Contents (Page 3)CRM - April 2009 - Contents (Page 4)CRM - April 2009 - Contents (Page 5)CRM - April 2009 - Front Office (Page 6)CRM - April 2009 - Front Office (Page 7)CRM - April 2009 - Feedback (Page 8)CRM - April 2009 - Feedback (Page 9)CRM - April 2009 - Reality Check (Page 10)CRM - April 2009 - Reality Check (Page 11)CRM - April 2009 - Customer Centricity (Page 12)CRM - April 2009 - Customer Centricity (Page 13)CRM - April 2009 - The Tipping Point (Page 14)CRM - April 2009 - The Tipping Point (Page 15)CRM - April 2009 - Power to the Consumer (Page 16)CRM - April 2009 - Can You Hear Me Now? (Page 17)CRM - April 2009 - CRM on Twitter (Page 18)CRM - April 2009 - Social Support for Software (Page 19)CRM - April 2009 - Bundled Offerings, Better Retention? (Page 20)CRM - April 2009 - Required Reading (Page 21)CRM - April 2009 - Required Reading (Page 22)CRM - April 2009 - The 2009 Service Awards (Page 23)CRM - April 2009 - The 2009 Service Leaders (Page 24)CRM - April 2009 - The 2009 Service Leaders (Page 25)CRM - April 2009 - The 2009 Service Leaders (Page 26)CRM - April 2009 - The 2009 Service Leaders (Page 27)CRM - April 2009 - The 2009 Service Leaders (Page 28)CRM - April 2009 - The 2009 Service Leaders (Page 29)CRM - April 2009 - The 2009 Service Leaders (Page 30)CRM - April 2009 - The 2009 Service Leaders (Page 31)CRM - April 2009 - The 2009 Service Leaders (Page 32)CRM - April 2009 - The 2009 Service Leaders (Page 33)CRM - April 2009 - The 2009 Service Leaders (Page 34)CRM - April 2009 - The 2009 Rising Stars (Page 35)CRM - April 2009 - The 2009 Rising Stars (Page 36)CRM - April 2009 - The 2009 Rising Stars (Page 37)CRM - April 2009 - The 2009 Rising Stars (Page 38)CRM - April 2009 - The 2009 Rising Stars (Page 39)CRM - April 2009 - The 2009 Rising Stars (Page 40)CRM - April 2009 - The 2009 Rising Stars (Page 41)CRM - April 2009 - The 2009 Rising Stars (Page 42)CRM - April 2009 - The 2009 Service Elite (Page 43)CRM - April 2009 - The 2009 Service Elite (Page 44)CRM - April 2009 - The 2009 Service Elite (Page 45)CRM - April 2009 - The 2009 Service Elite (Page 46)CRM - April 2009 - The 2009 Service Elite (Page 47)CRM - April 2009 - Connect (Page 48)CRM - April 2009 - Re:Tooling (Page 49)CRM - April 2009 - Pint of View (Page 50)CRM - April 2009 - Pint of View (Page Cover3)CRM - April 2009 - Pint of View (Page Cover4)http://www.nxtbook.com/nxtbooks/crmmedia/crm1209http://www.nxtbook.com/nxtbooks/crmmedia/crm1109http://www.nxtbook.com/nxtbooks/crmmedia/crm1009http://www.nxtbook.com/nxtbooks/crmmedia/crm0909http://www.nxtbook.com/nxtbooks/crmmedia/crm0809http://www.nxtbook.com/nxtbooks/crmmedia/crm0709http://www.nxtbook.com/nxtbooks/crmmedia/crm0609http://www.nxtbook.com/nxtbooks/crmmedia/crm0509http://www.nxtbook.com/nxtbooks/crmmedia/crm0409http://www.nxtbook.com/nxtbooks/crmmedia/crm0309http://www.nxtbook.com/nxtbooks/crmmedia/crm0209http://www.nxtbook.com/nxtbooks/crmmedia/crm0109http://www.nxtbook.com/nxtbooks/crmmedia/crm1208http://www.nxtbook.com/nxtbooks/crmmedia/crm1108http://www.nxtbook.com/nxtbooks/crmmedia/crm1008http://www.nxtbook.com/nxtbooks/crmmedia/crm0908http://www.nxtbook.com/nxtbooks/crmmedia/crm0808http://www.nxtbook.com/nxtbooks/crmmedia/crm0708http://www.nxtbook.com/nxtbooks/crmmedia/crm0608http://www.nxtbook.com/nxtbooks/crmmedia/crm0508http://www.nxtbook.com/nxtbooks/crmmedia/crm0408http://www.nxtbook.com/nxtbooks/crmmedia/crm0308http://www.nxtbook.com/nxtbooks/crmmedia/crm0208http://www.nxtbook.com/nxtbooks/crmmedia/crm0108http://www.nxtbook.com/nxtbooks/crmmedia/crm1207http://www.nxtbook.com/nxtbooks/crmmedia/crm1107http://www.nxtbook.com/nxtbooks/crmmedia/crm1007http://www.nxtbook.com/nxtbooks/crmmedia/crm0907http://www.nxtbook.com/nxtbooks/crmmedia/crm0807http://www.nxtbook.com/nxtbooks/crmmedia/crm0707http://www.nxtbook.com/nxtbooks/crmmedia/crm0607http://www.nxtbook.com/nxtbooks/crmmedia/crm0407http://www.nxtbook.com/nxtbooks/crmmedia/crm0307http://www.nxtbook.com/nxtbooks/crmmedia/crm0207http://www.nxtbook.com/nxtbooks/crmmedia/crm0107http://www.nxtbook.com/nxtbooks/crmmedia/crm1206http://www.nxtbook.com/nxtbooks/crmmedia/crm1106http://www.nxtbook.com/nxtbooks/crmmedia/crm1006http://www.nxtbook.com/nxtbooks/crmmedia/crm0906http://www.nxtbook.com/nxtbooks/crmmedia/crm0806http://www.nxtbook.com/nxtbooks/crmmedia/crm0706http://www.nxtbook.com/nxtbooks/crmmedia/crm0406http://www.nxtbook.com/nxtbooks/crmmedia/crm0306http://www.nxtbook.com/nxtbooks/crmmedia/crm0206http://www.nxtbook.com/nxtbooks/crmmedia/crm0106http://www.nxtbookMEDIA.com

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