CRM - June 2008 - (Page S8) 8 June 2008 Sponsored Content SPONSORS 345 E. Middlefield Road Mountain View, CA 94043 www.egain.com Phone (US): (800) 821-4358 Phone (Europe): 44 1753 464646 Email: info@egain.com Longwood Software, Inc. 107 Main Street Maynard, MA 01754 Phone: (800) 711-8524 Email: sales@tagteam.com www.tagteam.com 13560 Morris Road Suite 4100 Alpharetta, GA 30004 Phone: (800) 260-2640 Email: sales@infor.com www.infor.com 45365 Vintage Park Plaza Suite 250 Dulles, VA 20166 Phone (US): (800) 787-8755 Phone (Outside US): (480) 362-6101 www.vovici.com Produced by: CRM Media Bob Fernekees, 2955 Campus Drive Suite 100 San Mateo CA 94403 Phone: (650) 627-1000 Email: sales@netsuite.com www.netsuite.com Group Publisher 212-251-0608 x13 bfernekees@destinationcrm.com Adrienne Snyder, Eastern/Midwest Account Director 201-327-2773 adrienne@destinationcrm.com Dennis Sullivan, Western Account Director 800-248-8466 x538 dennis@destinationcrm.com http://www.tagteam.com http://www.egain.com http://www.egain.com http://www.tagteam.com http://www.vovici.com http://www.infor.com http://www.infor.com http://www.vovici.com http://www.netsuite.com http://www.netsuite.com
Table of Contents Feed for the Digital Edition of CRM - June 2008 CRM - June 2008 Contents Front Office Reality Check Customer Centricity The Tipping Point Making Mashup Masterpieces Trouble in the Air CRM on Twitter Is SaaS Ready for Its Contact Center Close-up? CRM: In the Public Interest Required Reading Lollipop Loyalty Best Practices Series: CRM & eCommerce eGain NetSuite Infor Longwood Software Vovici The Second Coming of 2.0 Believe the Hype About Hosted Contact Centers All Talk So Hot It’s Cool Linksys Gets Shaken, a Community Is Stirred The Risky Risk Business Awana Hears a SaaS Sermon Secret of My Success Re:Tooling Scouting Report Pint of View CRM - June 2008 CRM - June 2008 - CRM - June 2008 (Page Cover1) CRM - June 2008 - CRM - June 2008 (Page Cover2) CRM - June 2008 - Contents (Page 3) CRM - June 2008 - Contents (Page 4) CRM - June 2008 - Contents (Page 5) CRM - June 2008 - Front Office (Page 6) CRM - June 2008 - Front Office (Page 7) CRM - June 2008 - Reality Check (Page 8) CRM - June 2008 - Reality Check (Page 9) CRM - June 2008 - Customer Centricity (Page 10) CRM - June 2008 - Customer Centricity (Page 11) CRM - June 2008 - The Tipping Point (Page 12) CRM - June 2008 - The Tipping Point (Page 13) CRM - June 2008 - Making Mashup Masterpieces (Page 14) CRM - June 2008 - Trouble in the Air (Page 15) CRM - June 2008 - CRM on Twitter (Page 16) CRM - June 2008 - Is SaaS Ready for Its Contact Center Close-up? (Page 17) CRM - June 2008 - CRM: In the Public Interest (Page 18) CRM - June 2008 - Required Reading (Page 19) CRM - June 2008 - Required Reading (Page 20) CRM - June 2008 - Required Reading (Page 21) CRM - June 2008 - Lollipop Loyalty (Page 22) CRM - June 2008 - Lollipop Loyalty (Page 23) CRM - June 2008 - Lollipop Loyalty (Page 24) CRM - June 2008 - Lollipop Loyalty (Page 25) CRM - June 2008 - Lollipop Loyalty (Page 26) CRM - June 2008 - Best Practices Series: CRM & eCommerce (Page S1) CRM - June 2008 - Best Practices Series: CRM & eCommerce (Page S2) CRM - June 2008 - eGain (Page S3) CRM - June 2008 - NetSuite (Page S4) CRM - June 2008 - Infor (Page S5) CRM - June 2008 - Longwood Software (Page S6) CRM - June 2008 - Vovici (Page S7) CRM - June 2008 - Vovici (Page S8) CRM - June 2008 - Vovici (Page 27) CRM - June 2008 - The Second Coming of 2.0 (Page 28) CRM - June 2008 - The Second Coming of 2.0 (Page 29) CRM - June 2008 - The Second Coming of 2.0 (Page 30) CRM - June 2008 - The Second Coming of 2.0 (Page 31) CRM - June 2008 - Believe the Hype About Hosted Contact Centers (Page 32) CRM - June 2008 - Believe the Hype About Hosted Contact Centers (Page 33) CRM - June 2008 - Believe the Hype About Hosted Contact Centers (Page 34) CRM - June 2008 - Believe the Hype About Hosted Contact Centers (Page 35) CRM - June 2008 - Believe the Hype About Hosted Contact Centers (Page 36) CRM - June 2008 - Believe the Hype About Hosted Contact Centers (Page 37) CRM - June 2008 - All Talk (Page 38) CRM - June 2008 - All Talk (Page 39) CRM - June 2008 - All Talk (Page 40) CRM - June 2008 - All Talk (Page 41) CRM - June 2008 - All Talk (Page 42) CRM - June 2008 - Linksys Gets Shaken, a Community Is Stirred (Page 43) CRM - June 2008 - The Risky Risk Business (Page 44) CRM - June 2008 - Awana Hears a SaaS Sermon (Page 45) CRM - June 2008 - Secret of My Success (Page 46) CRM - June 2008 - Re:Tooling (Page 47) CRM - June 2008 - Scouting Report (Page 48) CRM - June 2008 - Scouting Report (Page 49) CRM - June 2008 - Pint of View (Page 50) CRM - June 2008 - Pint of View (Page Cover3) CRM - June 2008 - Pint of View (Page Cover4)
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