CRM - July 2008 - (Page 36) 7:30 a.m. – 9:00 a.m. 9:00 a.m. – 10:00 a.m. 10:00 a.m. – 10:45 a.m. REGISTRATION & CONTINENTAL BREAKFAST OPENING KEYNOTE I Preparing for the New Consumer Lior Arussy, President, Strativity Group, Author of Excellence Every Day www.destinationCRM2008.com 10:45 a.m. – 11:30 a.m. COFFEE BREAK IN THE EXHIBIT HALL CHAIRMAN’S OPENING KEYNOTE I State of Our CRM Union in the New Web 2.0 World Barton Goldenberg, ISM Inc. TRACK A ◆ SALES 11:45 a.m. – 12:30 p.m. A101 I Web 2.0’s Impact on Buy Cycles and Sell Cycles Jim Dickie, CSO Insights 12:30 p.m. – 1:45 p.m. ATTENDEE LUNCHEON A102 I Transforming Sales and Service in the Midst of Web 2.0 Cyrus Aram, Hewlett Packard MONDAY, AUGUST 18 1:45 p.m. – 2:30 p.m. Pre-Conference Seminars 9:30 a.m. – 12:30 p.m. S1 | Executive CRM Boot Camp Barton Goldenberg, ISM Inc. 2:45 p.m. – 3:30 p.m. A103 I Creating a Web 2.0 ROI in Weeks (Not Months) Cyrus Aram, Hewlett Packard S2 | Innovate Your Customer Experience Lior Arussy, Strativity Group 3:30 p.m. – 3:45 p.m. 3:45 p.m. – 4:30 p.m. 4:45 p.m. – 5:30 p.m. 5:30 p.m. – 7:00 p.m. COFFEE BREAK IN THE EXHIBIT HALL A104 I CRM Vendor Tutorials A105 I The CRM Journey in Financial Services Reg Marrinier, North Shore Credit Union 1:30 p.m. – 4:30 p.m. S3 | Mastering the Web 2.0 People/Process/Technology Mix Barton Goldenberg, Joe McLaughlin, & Brian Katz, ISM Inc. NETWORKING RECEPTION S4 | Building and Managing High-Performance Service Organizations Lior Arussy, Strativity Group 7:45 a.m. – 8:45 a.m. BIRDS OF A FEATHER BREAKFAST SESSION 9:00 a.m. – 10:00 a.m. 5:00 p.m. – 7:00 p.m. CRM Showcase Grand Opening Reception in the Exhibit Hall TECHNOLOGY KEYNOTE | Web 2.0, Cloud Computing, and the Mobile Connection Tim Bajarin, Creative Strategies 10:00 a.m. – 10:45 a.m. COFFEE BREAK IN THE EXHIBIT HALL CRM Showcase Admission to the destinationCRM showcase is free with purchase of any registration pass. The CRM Showcase will be a central conference gathering place, featuring the leading CRM solutions providers. The CRM showcase is co-located with the SpeechTEK 2008 exhibits. TRACK A ◆ SALES 10:45 a.m. – 11:30 a.m. A201/B201 I Technology Trends: New Developments and Products in Mobile Tim Bajarin, Creative Strategies 11:45 a.m. – 12:30 p.m. A202 I CASE STUDY: Web 2.0 Takes on the Enterprise Patrick Bultema, CodeBaby.com Monday, August 18 5:00 p.m. – 7:00 p.m. Grand Opening Reception 12:30 p.m. – 1:45 p.m. 1:45 p.m. – 2:30 p.m. ATTENDEE LUNCHEON A203 I Enabling the Solution Sale With Web 2.0 Technologies Bob Schmonsees, The Value Mapping Consortium Tuesday, August 19 10:00 a.m. – 5:30 p.m. 2:45 p.m. – 3:30 p.m. 3:45 p.m. – 5:15 p.m. A204 I CRM Vendor Tutorials CLOSING KEYNOTE I Barton Goldenberg, Lior Arussy, & Tim Bajarin Wednesday, August 20 10:00 a.m. – 2:00 p.m. http://www.destinationcrm2008.com http://www.destinationcrm2008.com http://CodeBaby.com
Table of Contents Feed for the Digital Edition of CRM - July 2008 CRM - July 2008 Contents Front Office Reality Check Customer Centricity The Tipping Point CRM’s a Social Animal SAP Looks to ‘Change the Game' CRM on Twitter CRM to the Max A Prescription for Satisfaction Required Reading Cover Story: Is Microsoft Winning the CRM Race? Jumping into the SaaS Pool Say What? Another Bright Idea Out of Edison A Small Biz Blossoms Biting Off the Right Amount Something for a Rainy Day Connect Re:Tooling Pint of View CRM - July 2008 CRM - July 2008 - CRM - July 2008 (Page 1) CRM - July 2008 - CRM - July 2008 (Page 2) CRM - July 2008 - Contents (Page 3) CRM - July 2008 - Contents (Page 4) CRM - July 2008 - Contents (Page 5) CRM - July 2008 - Front Office (Page 6) CRM - July 2008 - Front Office (Page 7) CRM - July 2008 - Reality Check (Page 8) CRM - July 2008 - Reality Check (Page 9) CRM - July 2008 - Customer Centricity (Page 10) CRM - July 2008 - Customer Centricity (Page 11) CRM - July 2008 - The Tipping Point (Page 12) CRM - July 2008 - The Tipping Point (Page 13) CRM - July 2008 - CRM’s a Social Animal (Page 14) CRM - July 2008 - SAP Looks to ‘Change the Game' (Page 15) CRM - July 2008 - CRM on Twitter (Page 16) CRM - July 2008 - CRM to the Max (Page 17) CRM - July 2008 - A Prescription for Satisfaction (Page 18) CRM - July 2008 - Required Reading (Page 19) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 20) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 21) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 22) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 23) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 24) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 25) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 26) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 27) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 28) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 29) CRM - July 2008 - Jumping into the SaaS Pool (Page 30) CRM - July 2008 - Jumping into the SaaS Pool (Page 31) CRM - July 2008 - Jumping into the SaaS Pool (Page 32) CRM - July 2008 - Jumping into the SaaS Pool (Page 33) CRM - July 2008 - Jumping into the SaaS Pool (Page 34) CRM - July 2008 - Jumping into the SaaS Pool (Page 35) CRM - July 2008 - Jumping into the SaaS Pool (Page 36) CRM - July 2008 - Jumping into the SaaS Pool (Page 37) CRM - July 2008 - Jumping into the SaaS Pool (Page 38) CRM - July 2008 - Jumping into the SaaS Pool (Page 39) CRM - July 2008 - Say What? (Page 40) CRM - July 2008 - Say What? (Page 41) CRM - July 2008 - Say What? (Page 42) CRM - July 2008 - Say What? (Page 43) CRM - July 2008 - Say What? (Page 44) CRM - July 2008 - A Small Biz Blossoms (Page 45) CRM - July 2008 - Biting Off the Right Amount (Page 46) CRM - July 2008 - Something for a Rainy Day (Page 47) CRM - July 2008 - Connect (Page 48) CRM - July 2008 - Re:Tooling (Page 49) CRM - July 2008 - Pint of View (Page 50) CRM - July 2008 - Pint of View (Page 51) CRM - July 2008 - Pint of View (Page 52)
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