CRM - July 2008 - (Page 39) R E G I S T R AT I O N I N F O R M AT I O N A U G U S T 18 – 2 0 , 2 0 0 8 BY 7/25/08 AFTER 7/25/08 Platinum Pass ■ August 18 – 20 (includes 2-day pass, plus 2 half-day seminars) AM AM PM PM 4 E A S Y W AY S T O R E G I S T E R $1795 $1895 S1: Executive CRM Boot Camp S2: Innovate Your Customer Experience S3: Mastering the Web 2.0 People/Process/Technology Mix S4: Building and Managing High-Performance Service Organizations ➲ Go to: www.destinationCRM2008.com 1 When registering on the Web site, please use priority code Full Two-Day Conference Pass ■ Tuesday, August 19 – Wednesday, August 20 $1495 $300 $1595 $350 Pre-Conference Seminars (Select here if ONLY attending seminars) Monday, August 18 AM AM PM PM S1: Executive CRM Boot Camp S2: Innovate Your Customer Experience S3: Mastering the Web 2.0 People/Process/Technology Mix S4: Building and Managing High-Performance Service Organizations Attend SpeechTEK & destinationCRM! (price per half-day seminar) ➲ Phone: (800) 300-9868 or (609) 654-6266 ➲ Fax your registration form with credit card # to: (609) 654-4309. ➲ Mail your registration form with payment to: Information Today, Inc. 2 3 4 CMJL08. 143 Old Marlton Pike, Medford, NJ 08055 CANCELLATIONS, SUBSTITUTIONS AND REFUNDS POLICY: Cancellations will be accepted if received in writing no later than July 25, 2008. Full refunds minus a $50 processing fee will be issued. No refunds will be given after this date. All-Access Pass ■ August 17 – 21 $2795 FREE $2995 What is your job title? (select one) 1 All Access admission to every event at SpeechTEK and destinationCRM. Exhibit Showcase only $50 2 3 TOTAL PAYMENT ENCLOSED. Make checks payable to Information Today, Inc. CHARGE TO: CREDIT CARD # Name FIRST LAST Corporate Executive Management (CEO, CFO, COO, VP, GM, etc.) Sales Management (VP, Director, Manager) Marketing Management (CMO, VP, Director, Manager) 4 5 6 7 Service Management—Call Center, Service Center, Support MIS/IS/IT/Telecom Management Consultant/integrator for client companies Other MasterCard VISA AMEX DISCOVER EXP DATE . What is your primary industry? (select one) 1 2 3 4 5 6 7 8 9 10 11 12 Job Title Organization Address City/State/ZIP Phone ( Email Signature ) Fax ( ) Advertising/Public Relations Biotechnology/Biomedical Computers Construction Consumer Products/ Retail/Wholesale Consulting Education/Training Energy Entertainment Finance/Banking Food & Apparel Government 13 14 15 16 17 18 19 20 21 22 23 Insurance Industrial Tech Manufacturing Medical/Healthcare Non-profit Publishing Travel/Hospitality Telecommunications Transportation Utilities Other (Please Specify) What is the primary focus of your sales/marketing target? (select one) 1 2 Business to Business Business to Consumer 3 Business to Business to Consumer Yes, please subscribe me to CRM Eweekly, the CRM industry’s FREE e-newsletter! Hotel & Travel Information The New York Marriott Marquis is the official conference hotel for destinationCRM 2008. Discounted guest room rates at the Marriott Marquis have been arranged for attendees through Meeting & Travel Consultants, Inc. (MTC), the official housing bureau for destinationCRM. Please do not call the hotel directly. The rates are $292 for a single or double per night (plus sales and occupancy tax) for attendees who book reservations before July 18, 2008. Room blocks are subject to availability and therefore are not guaranteed. Information Today, Inc. may send me relevant e-mail offers from CRM vendors. Conference Location New York Marriott Marquis 1535 Broadway I New York, NY 10036 Airports LaGuardia I Distance from hotel: 9 miles east; taxi approximately $30. JFK International I Distance from hotel: 15 miles southeast; taxi approximately $45. Newark International I Distance from hotel: 15 miles west; taxi approximately $60. 4 easy ways to make your hotel reservation! ONLINE: www.mtcreservations.com I PHONE: 732-549-3985/3986 FAX: 732-549-3987 I E-MAIL: bookit@mtcreservations.com www.destinationCRM2008.com http://www.destinationCRM2008.com http://www.destinationCRM2008.com http://www.destinationCRM2008.com http://www.mtcreservations.com
Table of Contents Feed for the Digital Edition of CRM - July 2008 CRM - July 2008 Contents Front Office Reality Check Customer Centricity The Tipping Point CRM’s a Social Animal SAP Looks to ‘Change the Game' CRM on Twitter CRM to the Max A Prescription for Satisfaction Required Reading Cover Story: Is Microsoft Winning the CRM Race? Jumping into the SaaS Pool Say What? Another Bright Idea Out of Edison A Small Biz Blossoms Biting Off the Right Amount Something for a Rainy Day Connect Re:Tooling Pint of View CRM - July 2008 CRM - July 2008 - CRM - July 2008 (Page 1) CRM - July 2008 - CRM - July 2008 (Page 2) CRM - July 2008 - Contents (Page 3) CRM - July 2008 - Contents (Page 4) CRM - July 2008 - Contents (Page 5) CRM - July 2008 - Front Office (Page 6) CRM - July 2008 - Front Office (Page 7) CRM - July 2008 - Reality Check (Page 8) CRM - July 2008 - Reality Check (Page 9) CRM - July 2008 - Customer Centricity (Page 10) CRM - July 2008 - Customer Centricity (Page 11) CRM - July 2008 - The Tipping Point (Page 12) CRM - July 2008 - The Tipping Point (Page 13) CRM - July 2008 - CRM’s a Social Animal (Page 14) CRM - July 2008 - SAP Looks to ‘Change the Game' (Page 15) CRM - July 2008 - CRM on Twitter (Page 16) CRM - July 2008 - CRM to the Max (Page 17) CRM - July 2008 - A Prescription for Satisfaction (Page 18) CRM - July 2008 - Required Reading (Page 19) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 20) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 21) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 22) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 23) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 24) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 25) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 26) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 27) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 28) CRM - July 2008 - Cover Story: Is Microsoft Winning the CRM Race? (Page 29) CRM - July 2008 - Jumping into the SaaS Pool (Page 30) CRM - July 2008 - Jumping into the SaaS Pool (Page 31) CRM - July 2008 - Jumping into the SaaS Pool (Page 32) CRM - July 2008 - Jumping into the SaaS Pool (Page 33) CRM - July 2008 - Jumping into the SaaS Pool (Page 34) CRM - July 2008 - Jumping into the SaaS Pool (Page 35) CRM - July 2008 - Jumping into the SaaS Pool (Page 36) CRM - July 2008 - Jumping into the SaaS Pool (Page 37) CRM - July 2008 - Jumping into the SaaS Pool (Page 38) CRM - July 2008 - Jumping into the SaaS Pool (Page 39) CRM - July 2008 - Say What? (Page 40) CRM - July 2008 - Say What? (Page 41) CRM - July 2008 - Say What? (Page 42) CRM - July 2008 - Say What? (Page 43) CRM - July 2008 - Say What? (Page 44) CRM - July 2008 - A Small Biz Blossoms (Page 45) CRM - July 2008 - Biting Off the Right Amount (Page 46) CRM - July 2008 - Something for a Rainy Day (Page 47) CRM - July 2008 - Connect (Page 48) CRM - July 2008 - Re:Tooling (Page 49) CRM - July 2008 - Pint of View (Page 50) CRM - July 2008 - Pint of View (Page 51) CRM - July 2008 - Pint of View (Page 52)
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