CRM - August 2008 - (Page 27) Practical Books for Business Information Professionals from the Publisher of CRM IN REAL TIME Empowering Customer Relationships By Barton J. Goldenberg 384 pages ISBN 978-0-910965-80-4 $39.95 EXCELLENCE EVERY DAY Make the Daily Choice—Inspire Your Employees and Amaze Your Customers By Lior Arussy 240 pages ISBN 978-0-910965-79-8 $24.95 MAKING SEARCH WORK Implementing Web, Intranet and Enterprise Search By Martin White 192 pages ISBN 978-1-57387-305-5 $69.50 LAUGHING AT THE CIO A Parable and Prescription for IT Leadership By Bob Boiko 224 pages ISBN 978-0-910965-78-1 $29.95 Print buyers receive free ebook access; ebook also sold separately THE VISIBLE EMPLOYEE Using Workplace Monitoring and Surveillance to Protect Information Assets—Without Compromising Employee Privacy or Trust By Jeffrey M. Stanton and Kathryn R. Stam 376 pages ISBN 978-0-910965-74-3 $24.95 INTRANETS FOR INFO PROS Edited by Mary Lee Kennedy and Jane Dysart Foreword by Tom Davenport 304 pages ISBN 978-1-57387-309-3 $39.50 INFORMATION TOMORROW Reflections on Technology and the Future of Public and Academic Libraries Edited by Rachel Singer Gordon Foreword by Stephen Abram 280 pages ISBN 978-1-57387-303-1 $35.00 KNOWLEDGE MANAGEMENT IN PRACTICE Connections and Context Edited by T. Kanti Srikantaiah and Michael E. D. Koenig 544 pages ISBN 978-1-57387-312-3 $59.50 Visit your local bookstore or order direct from the publisher W W W. I N F OTO D AY. C O M For more information, call (800) 300-9868; outside the U.S. call (609) 654-6266. Visit our website at www.infotoday.com or email custserv@infotoday.com. Write to Information Today, Inc., 143 Old Marlton Pike, Medford, NJ 08055. http://www.infotoday.com http://www.infotoday.com
Table of Contents Feed for the Digital Edition of CRM - August 2008 CRM - August 2008 Contents Front Office Feedback Reality Check Customer Centricity The Tipping Point Maximum Security A Code Win Doesn’t Blow Forming the Platform CRM on Twitter CRM Class Is in Session Making CRM Mandatory for University Administration Required Reading Cover Story: Calling it Quits Wouldja Look at That? 8 Enterprise Strategies That Stick CRM Searches for Search All Lines Are Not Busy UC: As Easy as A-B-C Even Contact Centers Have Room for Improvement Money Lying Around? Secret of My Success Re:Tooling Scouting Report Pint of View CRM - August 2008 CRM - August 2008 - CRM - August 2008 (Page Cover1) CRM - August 2008 - CRM - August 2008 (Page Cover2) CRM - August 2008 - Contents (Page 3) CRM - August 2008 - Contents (Page 4) CRM - August 2008 - Contents (Page 5) CRM - August 2008 - Front Office (Page 6) CRM - August 2008 - Front Office (Page 7) CRM - August 2008 - Feedback (Page 8) CRM - August 2008 - Feedback (Page 9) CRM - August 2008 - Reality Check (Page 10) CRM - August 2008 - Reality Check (Page 11) CRM - August 2008 - Customer Centricity (Page 12) CRM - August 2008 - Customer Centricity (Page 13) CRM - August 2008 - The Tipping Point (Page 14) CRM - August 2008 - The Tipping Point (Page 15) CRM - August 2008 - Maximum Security (Page 16) CRM - August 2008 - A Code Win Doesn’t Blow (Page 17) CRM - August 2008 - CRM on Twitter (Page 18) CRM - August 2008 - CRM Class Is in Session (Page 19) CRM - August 2008 - Making CRM Mandatory for University Administration (Page 20) CRM - August 2008 - Required Reading (Page 21) CRM - August 2008 - Cover Story: Calling it Quits (Page 22) CRM - August 2008 - Cover Story: Calling it Quits (Page 23) CRM - August 2008 - Cover Story: Calling it Quits (Page 24) CRM - August 2008 - Cover Story: Calling it Quits (Page 25) CRM - August 2008 - Cover Story: Calling it Quits (Page 26) CRM - August 2008 - Cover Story: Calling it Quits (Page BP1) CRM - August 2008 - Cover Story: Calling it Quits (Page BP2) CRM - August 2008 - Cover Story: Calling it Quits (Page BP3) CRM - August 2008 - Cover Story: Calling it Quits (Page BP4) CRM - August 2008 - Cover Story: Calling it Quits (Page BP5) CRM - August 2008 - Cover Story: Calling it Quits (Page BP6) CRM - August 2008 - Cover Story: Calling it Quits (Page BP7) CRM - August 2008 - Cover Story: Calling it Quits (Page BP8) CRM - August 2008 - Cover Story: Calling it Quits (Page BP9) CRM - August 2008 - Cover Story: Calling it Quits (Page BP10) CRM - August 2008 - Cover Story: Calling it Quits (Page BP11) CRM - August 2008 - Cover Story: Calling it Quits (Page BP12) CRM - August 2008 - Cover Story: Calling it Quits (Page 27) CRM - August 2008 - Wouldja Look at That? (Page 28) CRM - August 2008 - Wouldja Look at That? (Page 29) CRM - August 2008 - Wouldja Look at That? (Page 30) CRM - August 2008 - Wouldja Look at That? (Page 31) CRM - August 2008 - Wouldja Look at That? (Page 32) CRM - August 2008 - Wouldja Look at That? (Page 33) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 34) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 35) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 36) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 37) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 38) CRM - August 2008 - CRM Searches for Search (Page 39) CRM - August 2008 - CRM Searches for Search (Page 40) CRM - August 2008 - CRM Searches for Search (Page 41) CRM - August 2008 - CRM Searches for Search (Page 42) CRM - August 2008 - UC: As Easy as A-B-C (Page 43) CRM - August 2008 - Even Contact Centers Have Room for Improvement (Page 44) CRM - August 2008 - Money Lying Around? (Page 45) CRM - August 2008 - Secret of My Success (Page 46) CRM - August 2008 - Re:Tooling (Page 47) CRM - August 2008 - Scouting Report (Page 48) CRM - August 2008 - Scouting Report (Page 49) CRM - August 2008 - Pint of View (Page 50) CRM - August 2008 - Pint of View (Page Cover3) CRM - August 2008 - Pint of View (Page Cover4)
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