CRM - August 2008 - (Page BP12) 12 August 2008 Sponsored Content SILVER SPONSORS 10713 South Jordan Gateway, Suite 120 South Jordan, UT 84095 Phone: (801) 617-8000 Toll Free: (866) 794-4785 www.allegiance.com 5400 Legacy Drive Plano, TX 75024 Phone: (800) 566-9337 www.eds.com 2001 Landings Drive Mountain View, CA 94043 Phone: (650) 605-6800 www.helpstream.biz 13560 Morris Road, Suite 4100 Alpharetta, GA 30004 Phone U.S.: (800) 260-2640 Email: sales@infor.com www.infor.com 2570 El Camino Real, Suite 288 Mountain View, CA 94040 Phone: (650) 430-5757 www.ribbit.com/salesforce 444 De Haro Street, Suite 210 San Francisco, CA 94107 Phone: (415) 728-9300 www.insideview.com Bob Fernekees, Group Publisher 212-251-0608 x13 bfernekees@destinationcrm.com Adrienne Snyder, Eastern/Midwest Account Director 201-327-2773 adrienne@destinationcrm.com Dennis Sullivan, Western Account Director 800-248-8466 x538 dennis@destinationcrm.com Produced by: CRM Media A Division of Information Today, Inc. http://www.allegiance.com http://www.eds.com http://www.allegiance.com http://www.helpstream.biz http://www.helpstream.biz http://www.eds.com http://www.infor.com http://www.infor.com http://www.ribbit.com/salesforce http://www.insideview.com http://www.insideview.com http://www.ribbit.com/salesforce
Table of Contents Feed for the Digital Edition of CRM - August 2008 CRM - August 2008 Contents Front Office Feedback Reality Check Customer Centricity The Tipping Point Maximum Security A Code Win Doesn’t Blow Forming the Platform CRM on Twitter CRM Class Is in Session Making CRM Mandatory for University Administration Required Reading Cover Story: Calling it Quits Wouldja Look at That? 8 Enterprise Strategies That Stick CRM Searches for Search All Lines Are Not Busy UC: As Easy as A-B-C Even Contact Centers Have Room for Improvement Money Lying Around? Secret of My Success Re:Tooling Scouting Report Pint of View CRM - August 2008 CRM - August 2008 - CRM - August 2008 (Page Cover1) CRM - August 2008 - CRM - August 2008 (Page Cover2) CRM - August 2008 - Contents (Page 3) CRM - August 2008 - Contents (Page 4) CRM - August 2008 - Contents (Page 5) CRM - August 2008 - Front Office (Page 6) CRM - August 2008 - Front Office (Page 7) CRM - August 2008 - Feedback (Page 8) CRM - August 2008 - Feedback (Page 9) CRM - August 2008 - Reality Check (Page 10) CRM - August 2008 - Reality Check (Page 11) CRM - August 2008 - Customer Centricity (Page 12) CRM - August 2008 - Customer Centricity (Page 13) CRM - August 2008 - The Tipping Point (Page 14) CRM - August 2008 - The Tipping Point (Page 15) CRM - August 2008 - Maximum Security (Page 16) CRM - August 2008 - A Code Win Doesn’t Blow (Page 17) CRM - August 2008 - CRM on Twitter (Page 18) CRM - August 2008 - CRM Class Is in Session (Page 19) CRM - August 2008 - Making CRM Mandatory for University Administration (Page 20) CRM - August 2008 - Required Reading (Page 21) CRM - August 2008 - Cover Story: Calling it Quits (Page 22) CRM - August 2008 - Cover Story: Calling it Quits (Page 23) CRM - August 2008 - Cover Story: Calling it Quits (Page 24) CRM - August 2008 - Cover Story: Calling it Quits (Page 25) CRM - August 2008 - Cover Story: Calling it Quits (Page 26) CRM - August 2008 - Cover Story: Calling it Quits (Page BP1) CRM - August 2008 - Cover Story: Calling it Quits (Page BP2) CRM - August 2008 - Cover Story: Calling it Quits (Page BP3) CRM - August 2008 - Cover Story: Calling it Quits (Page BP4) CRM - August 2008 - Cover Story: Calling it Quits (Page BP5) CRM - August 2008 - Cover Story: Calling it Quits (Page BP6) CRM - August 2008 - Cover Story: Calling it Quits (Page BP7) CRM - August 2008 - Cover Story: Calling it Quits (Page BP8) CRM - August 2008 - Cover Story: Calling it Quits (Page BP9) CRM - August 2008 - Cover Story: Calling it Quits (Page BP10) CRM - August 2008 - Cover Story: Calling it Quits (Page BP11) CRM - August 2008 - Cover Story: Calling it Quits (Page BP12) CRM - August 2008 - Cover Story: Calling it Quits (Page 27) CRM - August 2008 - Wouldja Look at That? (Page 28) CRM - August 2008 - Wouldja Look at That? (Page 29) CRM - August 2008 - Wouldja Look at That? (Page 30) CRM - August 2008 - Wouldja Look at That? (Page 31) CRM - August 2008 - Wouldja Look at That? (Page 32) CRM - August 2008 - Wouldja Look at That? (Page 33) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 34) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 35) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 36) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 37) CRM - August 2008 - 8 Enterprise Strategies That Stick (Page 38) CRM - August 2008 - CRM Searches for Search (Page 39) CRM - August 2008 - CRM Searches for Search (Page 40) CRM - August 2008 - CRM Searches for Search (Page 41) CRM - August 2008 - CRM Searches for Search (Page 42) CRM - August 2008 - UC: As Easy as A-B-C (Page 43) CRM - August 2008 - Even Contact Centers Have Room for Improvement (Page 44) CRM - August 2008 - Money Lying Around? (Page 45) CRM - August 2008 - Secret of My Success (Page 46) CRM - August 2008 - Re:Tooling (Page 47) CRM - August 2008 - Scouting Report (Page 48) CRM - August 2008 - Scouting Report (Page 49) CRM - August 2008 - Pint of View (Page 50) CRM - August 2008 - Pint of View (Page Cover3) CRM - August 2008 - Pint of View (Page Cover4)
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