CRM- September 2008 - (Page 24) THE 2008 influential LEADERS CRM has repeatedly proven its value, and yet the people at the vanguard of innovation continue to push its boundaries, expand its scope, and reenvision its potential. CRM magazine’s Influential Leaders are the executives, analysts, consultants, and industry By the editors of CRM magazine pundits with the strategic or visionary thinking that Change—with a capital “C”—always requires. The people on this year’s list may not be the ones you’d expect, but we’re sure you’ll agree that their efforts have had an impact on yours. If not, think again. 24 CUSTOMER RELATIONSHIP MANAGEMENT | SEPTEMBER 2008 www.destinationCRM.com http://www.destinationCRM.com
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