CRM- September 2008 - (Page 35)

REPUTATION FOR COMPANY DIRECTION 1 2 3 4 5 REPUTATION FOR CUSTOMER SATISFACTION 1 2 3 4 5 REPUTATION FOR DEPTH OF FUNCTIONALITY 1 2 3 4 5 MIDMARKET SUITE CRM Microsoft Oracle RightNow Technologies Sage Software Salesforce.com Maximizer Software NetSuite Salesforce.com SugarCRM Zoho CRM Entellium Kadient (Pragmatech) RightNow Technologies Sage Software (Act! by Sage) Salesforce.com Callidus Software Centive Synygy Varicent Software Xactly Alterian Eloqua Oracle SAS Institute Unica Cognos Information Builders Microsoft Oracle SAS Institute Harte-Hanks (Trillium Software) IBM IIS Informatica SAP (Business Objects) SAS Institute (DataFlux) Compiere Concursive (formerly Centric CRM) SugarCRM vTiger xTuple REPUTATION FOR SERVICES OFFERED 1 2 3 4 5 SMALL BUSINESS SUITE CRM SALES FORCE AUTOMATION INCENTIVE MANAGEMENT MARKETING AUTOMATION BUSINESS INTELLIGENCE DATA QUALITY OPEN-SOURCE CRM REPUTATION FOR CUSTOMER SATISFACTION 1 2 3 4 5 REPUTATION FOR ABILITY TO EXECUTE 1 2 3 4 5 CONSULTANCIES Accenture Capgemini Deloitte IBM Global Business Services Tata Consultancy Services CUSTOMER SATISFACTION, DEPTH OF FUNCTIONALITY, COMPANY DIRECTION, SERVICES OFFERED, AND ABILITY TO EXECUTE ARE BASED ON A 5-POINT SCALE, WITH 5 BEING THE HIGHEST RATING. www.destinationCRM.com CUSTOMER RELATIONSHIP MANAGEMENT | SEPTEMBER 2008 35 MARKET LEADERS ENTERPRISE SUITE CRM Microsoft Oracle RightNow Technologies Salesforce.com SAP http://Salesforce.com http://Salesforce.com http://Salesforce.com http://Salesforce.com http://www.destinationCRM.com Table of Contents for the Digital Edition of CRM- September 2008CRM Magazine- September 2008ContentsFront OfficeReality CheckCustomer CentricityThe Tipping PointLocating IntelligenceCRM Dials Into the iPhoneCRM on TwitterAre Support Systems Way Off-Base?Keeping Your Money on Their MindsRequired ReadingThe 2008 Market AwardsInfluential LeadersRising StarsMarket LeadersThe EliteConnectRe:ToolingPint of ViewCRM- September 2008CRM- September 2008 - CRM Magazine- September 2008 (Page Cover1)CRM- September 2008 - CRM Magazine- September 2008 (Page Cover2)CRM- September 2008 - Contents (Page 3)CRM- September 2008 - Contents (Page 4)CRM- September 2008 - Contents (Page 5)CRM- September 2008 - Front Office (Page 6)CRM- September 2008 - Front Office (Page 7)CRM- September 2008 - Reality Check (Page 8)CRM- September 2008 - Reality Check (Page 9)CRM- September 2008 - Customer Centricity (Page 10)CRM- September 2008 - Customer Centricity (Page 11)CRM- September 2008 - The Tipping Point (Page 12)CRM- September 2008 - The Tipping Point (Page 13)CRM- September 2008 - Locating Intelligence (Page 14)CRM- September 2008 - CRM Dials Into the iPhone (Page 15)CRM- September 2008 - CRM on Twitter (Page 16)CRM- September 2008 - Are Support Systems Way Off-Base? (Page 17)CRM- September 2008 - Keeping Your Money on Their Minds (Page 18)CRM- September 2008 - Required Reading (Page 19)CRM- September 2008 - Required Reading (Page 20)CRM- September 2008 - Required Reading (Page 21)CRM- September 2008 - Required Reading (Page 22)CRM- September 2008 - The 2008 Market Awards (Page 23)CRM- September 2008 - Influential Leaders (Page 24)CRM- September 2008 - Influential Leaders (Page 25)CRM- September 2008 - Influential Leaders (Page 26)CRM- September 2008 - Influential Leaders (Page 27)CRM- September 2008 - Influential Leaders (Page 28)CRM- September 2008 - Influential Leaders (Page I1)CRM- September 2008 - Influential Leaders (Page I2)CRM- September 2008 - Influential Leaders (Page I3)CRM- September 2008 - Influential Leaders (Page I4)CRM- September 2008 - Influential Leaders (Page I5)CRM- September 2008 - Influential Leaders (Page I6)CRM- September 2008 - Influential Leaders (Page I7)CRM- September 2008 - Influential Leaders (Page I8)CRM- September 2008 - Influential Leaders (Page I9)CRM- September 2008 - Influential Leaders (Page I10)CRM- September 2008 - Influential Leaders (Page I11)CRM- September 2008 - Influential Leaders (Page I12)CRM- September 2008 - Rising Stars (Page 29)CRM- September 2008 - Rising Stars (Page 30)CRM- September 2008 - Rising Stars (Page 31)CRM- September 2008 - Rising Stars (Page 32)CRM- September 2008 - Rising Stars (Page 33)CRM- September 2008 - Market Leaders (Page 34)CRM- September 2008 - Market Leaders (Page 35)CRM- September 2008 - Market Leaders (Page 36)CRM- September 2008 - Market Leaders (Page 37)CRM- September 2008 - Market Leaders (Page 38)CRM- September 2008 - Market Leaders (Page 39)CRM- September 2008 - Market Leaders (Page 40)CRM- September 2008 - Market Leaders (Page 41)CRM- September 2008 - Market Leaders (Page 42)CRM- September 2008 - Market Leaders (Page 43)CRM- September 2008 - Market Leaders (Page 44)CRM- September 2008 - Market Leaders (Page 45)CRM- September 2008 - Market Leaders (Page 46)CRM- September 2008 - The Elite (Page 47)CRM- September 2008 - The Elite (Page 48)CRM- September 2008 - The Elite (Page 49)CRM- September 2008 - The Elite (Page 50)CRM- September 2008 - The Elite (Page 51)CRM- September 2008 - Connect (Page 52)CRM- September 2008 - Re:Tooling (Page 53)CRM- September 2008 - Pint of View (Page 54)CRM- September 2008 - Pint of View (Page Cover3)CRM- September 2008 - Pint of View (Page Cover4)http://www.nxtbook.com/nxtbooks/crmmedia/crm1109http://www.nxtbook.com/nxtbooks/crmmedia/crm1009http://www.nxtbook.com/nxtbooks/crmmedia/crm0909http://www.nxtbook.com/nxtbooks/crmmedia/crm0809http://www.nxtbook.com/nxtbooks/crmmedia/crm0709http://www.nxtbook.com/nxtbooks/crmmedia/crm0609http://www.nxtbook.com/nxtbooks/crmmedia/crm0509http://www.nxtbook.com/nxtbooks/crmmedia/crm0409http://www.nxtbook.com/nxtbooks/crmmedia/crm0309http://www.nxtbook.com/nxtbooks/crmmedia/crm0209http://www.nxtbook.com/nxtbooks/crmmedia/crm0109http://www.nxtbook.com/nxtbooks/crmmedia/crm1208http://www.nxtbook.com/nxtbooks/crmmedia/crm1108http://www.nxtbook.com/nxtbooks/crmmedia/crm1008http://www.nxtbook.com/nxtbooks/crmmedia/crm0908http://www.nxtbook.com/nxtbooks/crmmedia/crm0808http://www.nxtbook.com/nxtbooks/crmmedia/crm0708http://www.nxtbook.com/nxtbooks/crmmedia/crm0608http://www.nxtbook.com/nxtbooks/crmmedia/crm0508http://www.nxtbook.com/nxtbooks/crmmedia/crm0408http://www.nxtbook.com/nxtbooks/crmmedia/crm0308http://www.nxtbook.com/nxtbooks/crmmedia/crm0208http://www.nxtbook.com/nxtbooks/crmmedia/crm0108http://www.nxtbook.com/nxtbooks/crmmedia/crm1207http://www.nxtbook.com/nxtbooks/crmmedia/crm1107http://www.nxtbook.com/nxtbooks/crmmedia/crm1007http://www.nxtbook.com/nxtbooks/crmmedia/crm0907http://www.nxtbook.com/nxtbooks/crmmedia/crm0807http://www.nxtbook.com/nxtbooks/crmmedia/crm0707http://www.nxtbook.com/nxtbooks/crmmedia/crm0607http://www.nxtbook.com/nxtbooks/crmmedia/crm0407http://www.nxtbook.com/nxtbooks/crmmedia/crm0307http://www.nxtbook.com/nxtbooks/crmmedia/crm0207http://www.nxtbook.com/nxtbooks/crmmedia/crm0107http://www.nxtbook.com/nxtbooks/crmmedia/crm1206http://www.nxtbook.com/nxtbooks/crmmedia/crm1106http://www.nxtbook.com/nxtbooks/crmmedia/crm1006http://www.nxtbook.com/nxtbooks/crmmedia/crm0906http://www.nxtbook.com/nxtbooks/crmmedia/crm0806http://www.nxtbook.com/nxtbooks/crmmedia/crm0706http://www.nxtbook.com/nxtbooks/crmmedia/crm0406http://www.nxtbook.com/nxtbooks/crmmedia/crm0306http://www.nxtbook.com/nxtbooks/crmmedia/crm0206http://www.nxtbook.com/nxtbooks/crmmedia/crm0106http://www.nxtbookMEDIA.com

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