CRM - October 2007 - (Page Cover3)

CRM MAGAZINE SPONSORED WEB EVENTS | ON-DEMAND AUDIO BROADCASTS Did You Miss an Event? Would You Like to View It Now? All past 2007 CRM magazine sponsored Web Events are available, on-demand, 24/7. To view these events, go to http://www.destinationcrm.com/webevents. If you missed an event, don’t worry, just log on and view the archive from the comfort of your desk. Most events will also allow you to download the presentations. If you would like to attend our live events, please subscribe to our newsletter for a complete list of upcoming webcasts. Subscribe at http://www.destinationcrm.com/subscribe Archived 2007 CRM magazine Web Events Still waiting for CRM adoption? Try Wireless. AT&T How to Clone Your Best Contact Center Agents to Enhance Customer Experience and Improve Sales eGain Communications Corporation 10 Proven Ways to Increase Your Sales Team’s Productivity GoldMine Products Industrial Strength Service and Support Knova Software Transforming Information into Business Intelligence Microsoft Corporation Four Steps to Profitable Customer Feedback SPSS Inc. Strategies Behind How Companies Today are Maximizing ROI on Customer Acquisition, Retention and Cross-sell Efforts SPSS Inc. Proactive Service:The Delicate Balance between Deflection and Attraction Talisma How Proactive Service and Sales Solutions are Changing the Online Customer Experience Talisma Transform CRM Data into Sales with Advanced Reporting and Analytics Business Objects Empower Your People with the Remote-Support Competitive Edge Citrix Online Best Practices for Effective Online Customer Training Citrix Online 5 Ways to Run Your Support Center Like a Business Citrix Online Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel CustomerOriented Organizations infor Global Solutions How to Leverage Inbound Customer Interactions for Cross-Sell and Upsell Opportunities infor Global Solutions Announcing a new approach to winning sales proposals Nextance Accelerate Sales Velocity Oracle Attract the Best Prospects, Get Sales to Accept and Work Leads, Report Better Results Oracle Setting News Standards for Simply Smart Customer Service KANA Taking Customer Service Automation to the Next Level KANA Hidden Costs in Contact Centers and Customer Service Organizations: What They Are and How to Eliminate Them eGain Communications Corporation Leveraging Sales Enabled CRM to Deliver Tangible Value to Front-Line Salespeople SAVO Group Breaking Through with Sales Enablement 2.0 SAVO Group Extend the Life of Your CRM Applications with a Proven Support Model TomorrowNow, Inc. Optimize Support - Run it Like a Business! Knova Software Speech Analytics 2007: Customer Case Studies, ROI and Market Trends Verint Systems If you are interested in sponsoring a future web event please contact: Adrienne Snyder (Eastern & Central) (201)327-2773 adrienne@destinationcrm.com Dennis Sullivan (Mountain & Pacific) (800)248-8466 x538 dennis@destinationcrm.com Sponsored By http://www.destinationcrm.com/webevents http://www.destinationcrm.com/webevents http://www.destinationcrm.com/subscribe

Table of Contents Feed for the Digital Edition of CRM - October 2007

Contents Front Office Reality Check Customer Centricity Coupons Without the Clipping Something Special in the Air Oracle’s Name Game Market Focus: Sports & Entertainment: CRM Scores for Sports Franchises Statistically Speaking The Pulse Required Reading Are We There Yet? Help Them Help Themselves The Chain Gang Pay Day OutClick Media Gets a Second Opinion Best Kiteboarding Makes a Splash with NetSuite True-Blue Service Documentation Secret of My Success The Tipping Point Re:Tooling Pint of View

CRM - October 2007

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