CRM - October 2008 - (Page Cover2) Practical Books for Business Information Professionals from the Publisher of CRM IN REAL TIME Empowering Customer Relationships By Barton J. Goldenberg 384 pages ISBN 978-0-910965-80-4 $39.95 EXCELLENCE EVERY DAY Make the Daily Choice—Inspire Your Employees and Amaze Your Customers By Lior Arussy 240 pages ISBN 978-0-910965-79-8 $24.95 Designing the Digital Experience How to Use EXPERIENCE DESIGN Tools and Techniques to Build Websites Customers Love By David Lee King 200 pages ISBN 978-0-910965-83-5 $24.95 LAUGHING AT THE CIO A Parable and Prescription for IT Leadership By Bob Boiko 224 pages ISBN 978-0-910965-78-1 $29.95 Print buyers receive free ebook access; ebook also sold separately THE VISIBLE EMPLOYEE Using Workplace Monitoring and Surveillance to Protect Information Assets—Without Compromising Employee Privacy or Trust By Jeffrey M. Stanton and Kathryn R. Stam 376 pages ISBN 978-0-910965-74-3 $24.95 INTRANETS FOR INFO PROS Edited by Mary Lee Kennedy and Jane Dysart Foreword by Tom Davenport 304 pages ISBN 978-1-57387-309-3 $39.50 MAKING SEARCH WORK Implementing Web, Intranet and Enterprise Search By Martin White 192 pages ISBN 978-1-57387-305-5 $69.50 KNOWLEDGE MANAGEMENT IN PRACTICE Connections and Context Edited by T. Kanti Srikantaiah and Michael E. D. Koenig 544 pages ISBN 978-1-57387-312-3 $59.50 Visit your local bookstore or order direct from the publisher W W W. I N F OTO D AY. C O M For more information, call (800) 300-9868; outside the U.S. call (609) 654-6266. Visit our website at www.infotoday.com or email custserv@infotoday.com. Write to Information Today, Inc., 143 Old Marlton Pike, Medford, NJ 08055. http://www.infotoday.com http://www.infotoday.com
Table of Contents Feed for the Digital Edition of CRM - October 2008 CRM - October 2008 Contents Front Office Feedback Reality Check Customer Centricity The Tipping Point Sprinting Toward Disaster? SAP Retains Market-Share Lead in CRM A Week of Strong Customer Service CRM on Twitter Build a Good Event and They Will Come Required Reading There's No Place Like Home The New Breed of CRM Consultant The Price is Right...You Hope How Much Marketing is Too Much? The Sweet Smell of High-Quality Service The Next Act! For An Acquisition Some Stories Never Get Old CRM Eases the Pressure For WIKA Instruments Secret of My Success Re:Tooling Scouting Report Pint of View CRM - October 2008 CRM - October 2008 - CRM - October 2008 (Page Cover1) CRM - October 2008 - CRM - October 2008 (Page Cover2) CRM - October 2008 - Contents (Page 3) CRM - October 2008 - Contents (Page 4) CRM - October 2008 - Contents (Page 5) CRM - October 2008 - Front Office (Page 6) CRM - October 2008 - Front Office (Page 7) CRM - October 2008 - Feedback (Page 8) CRM - October 2008 - Feedback (Page 9) CRM - October 2008 - Reality Check (Page 10) CRM - October 2008 - Reality Check (Page 11) CRM - October 2008 - Customer Centricity (Page 12) CRM - October 2008 - Customer Centricity (Page 13) CRM - October 2008 - The Tipping Point (Page 14) CRM - October 2008 - The Tipping Point (Page 15) CRM - October 2008 - Sprinting Toward Disaster? (Page 16) CRM - October 2008 - SAP Retains Market-Share Lead in CRM (Page 17) CRM - October 2008 - SAP Retains Market-Share Lead in CRM (Page 18) CRM - October 2008 - CRM on Twitter (Page 19) CRM - October 2008 - Build a Good Event and They Will Come (Page 20) CRM - October 2008 - Required Reading (Page 21) CRM - October 2008 - There's No Place Like Home (Page 22) CRM - October 2008 - There's No Place Like Home (Page 23) CRM - October 2008 - There's No Place Like Home (Page 24) CRM - October 2008 - There's No Place Like Home (Page 25) CRM - October 2008 - There's No Place Like Home (Page 26) CRM - October 2008 - There's No Place Like Home (Page SF1) CRM - October 2008 - There's No Place Like Home (Page SF2) CRM - October 2008 - There's No Place Like Home (Page SF3) CRM - October 2008 - There's No Place Like Home (Page SF4) CRM - October 2008 - There's No Place Like Home (Page SF5) CRM - October 2008 - There's No Place Like Home (Page SF6) CRM - October 2008 - There's No Place Like Home (Page SF7) CRM - October 2008 - There's No Place Like Home (Page SF8) CRM - October 2008 - There's No Place Like Home (Page SF9) CRM - October 2008 - There's No Place Like Home (Page SF10) CRM - October 2008 - There's No Place Like Home (Page SF11) CRM - October 2008 - There's No Place Like Home (Page SF12) CRM - October 2008 - There's No Place Like Home (Page SF13) CRM - October 2008 - There's No Place Like Home (Page SF14) CRM - October 2008 - There's No Place Like Home (Page SF15) CRM - October 2008 - There's No Place Like Home (Page SF16) CRM - October 2008 - There's No Place Like Home (Page SF17) CRM - October 2008 - There's No Place Like Home (Page SF18) CRM - October 2008 - There's No Place Like Home (Page SF19) CRM - October 2008 - There's No Place Like Home (Page SF20) CRM - October 2008 - There's No Place Like Home (Page 27) CRM - October 2008 - The New Breed of CRM Consultant (Page 28) CRM - October 2008 - The New Breed of CRM Consultant (Page 29) CRM - October 2008 - The New Breed of CRM Consultant (Page 30) CRM - October 2008 - The New Breed of CRM Consultant (Page 31) CRM - October 2008 - The New Breed of CRM Consultant (Page 32) CRM - October 2008 - The Price is Right...You Hope (Page 33) CRM - October 2008 - The Price is Right...You Hope (Page 34) CRM - October 2008 - The Price is Right...You Hope (Page 35) CRM - October 2008 - The Price is Right...You Hope (Page 36) CRM - October 2008 - The Price is Right...You Hope (Page 37) CRM - October 2008 - How Much Marketing is Too Much? (Page 38) CRM - October 2008 - How Much Marketing is Too Much? (Page 39) CRM - October 2008 - How Much Marketing is Too Much? (Page 40) CRM - October 2008 - How Much Marketing is Too Much? (Page 41) CRM - October 2008 - How Much Marketing is Too Much? (Page 42) CRM - October 2008 - The Next Act! For An Acquisition (Page 43) CRM - October 2008 - Some Stories Never Get Old (Page 44) CRM - October 2008 - CRM Eases the Pressure For WIKA Instruments (Page 45) CRM - October 2008 - Secret of My Success (Page 46) CRM - October 2008 - Re:Tooling (Page 47) CRM - October 2008 - Scouting Report (Page 48) CRM - October 2008 - Scouting Report (Page 49) CRM - October 2008 - Pint of View (Page 50) CRM - October 2008 - Pint of View (Page Cover3) CRM - October 2008 - Pint of View (Page Cover4)
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