CRM - October 2008 - (Page SF11)

Sponsored Content October 2008 11 Experience Salesforce Mobile on BlackBerry As a BlackBerry user, you already experience the benefits of mobile applications such as email, phone, contacts, and the internet. However as a mobile sales person, more often than not you are away from the tool that connects your business to your customers – your Customer Relationship Management (CRM) database. There is a solution. With Salesforce Mobile for your BlackBerry, you can respond to opportunities and close deals faster while on-the-go. Just because you are on the road doesn’t mean you have to be out of touch. With Salesforce Mobile for your BlackBerry you are always connected to your critical CRM information. Gain instant access to your contacts, accounts, tasks, leads, opportunities, cases, and solutions and update information as you complete it. This allows you to stay on top of important customer developments as they happen. Your BlackBerry Smartphone and Salesforce Mobile application empower you to do more than just view basic data on the go. Spend more time with customers and less time in the office with the ability to log calls, emails, and appointments and assign tasks from the field. View and edit account, contact, opportunity, and other fields at any time. Once you have changed and saved data on Salesforce Mobile, it is readily available to your entire team. This visibility improves the overall quality of your data by updating information in the system immediately. With BlackBerry and Salesforce Mobile, get your most important data right at your fingertips. A relevant subset of your Salesforce data is immediately available to you on your BlackBerry. The Salesforce Mobile solution helps keep the amount of data on the device manageable while still providing instant access to your most important records. In addition, you can always quickly retrieve data from Salesforce that is not resident on your BlackBerry device. With the power of BlackBerry and Salesforce Mobile, you can easily maximize use of the solution both on and offline. Salesforce Mobile is not a browser solution. It is loaded locally on your BlackBerry so you have access to your data whenever and wherever – regardless of coverage. Information is automatically delivered to your Blackberry when you are connected to the network so you always have access to the latest information. Even when your device isn’t connected to a network, your offline changes are automatically queued up once you return to a wireless coverage area. In addition, integration with the native BlackBerry applications such as phone and email make it easy to log a phone call or email communication in Salesforce right after the activity occurs and information can easily be imported and exported between Salesforce Mobile and native BlackBerry applications. As a mobile sales professional, you can maximize your productivity using your Salesforce Mobile for your BlackBerry. When you are out of the office, you have convenient access to all your customer information. In addition to logging your email, phone and task communication, you can view activity history to prepare for upcoming meetings and phone calls. Even run an opportunity report right from your

Table of Contents Feed for the Digital Edition of CRM - October 2008

CRM - October 2008 Contents Front Office Feedback Reality�Check Customer Centricity The Tipping Point Sprinting Toward Disaster? SAP�Retains Market-Share Lead in�CRM A�Week of Strong Customer�Service CRM�on Twitter Build a Good Event and They Will Come Required Reading There's No Place Like Home The New Breed of CRM�Consultant The Price is Right...You Hope How Much Marketing is Too�Much? The�Sweet Smell of High-Quality�Service The Next Act! For An Acquisition Some Stories Never Get Old CRM�Eases the Pressure For WIKA�Instruments Secret of My Success Re:Tooling Scouting Report Pint of View

CRM - October 2008

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