CRM - October 2008 - (Page SF17) Sponsored Content October 2008 17 AppExchange and You: Getting more value and faster ROI from CRM Problem: Data not only needed to be integrated, it needed to have both prescription claims service and salesforce.com as masters of record! Solution: A custom solution with bidirectional data merging gave SunRx more value from salesforce.com, integrating it with their prescription claims activities. Time to Solution: 6 weeks One of the most common challenges facing salesforce.com users is “How can I get all my data connected to salesforce.com— quickly, reliably, affordably?” AppExchange provides various approaches to meeting this challenge, but there is one salesforce.com partner on AppExchange with more experience and more successful cases than any other— Pervasive Software. “As one of the first data integration partners to support salesforce.com, Pervasive has shown the capability to not only handle complex and challenging application integrations but also to deliver solutions that consistently accelerate time to value for our customers. Pervasive continues to demonstrate leadership in providing integration solutions that quickly and affordably drive ondemand customer success.” —Cindy Warner, Senior Vice President of Global Technology Services, salesforce.com Solution: Seamless integration solution with immediate ROI that linked multi-step integration process into a single automated integration task Benefits: Salespeople quickly received information to drive new business; time for data movement was slashed from 24 hours to 30 minutes; increased the capacity of their IT staff for additional tasks. Time to Solution: Only one day! “Thanks to Pervasive Data Integrator, we have better access to and more control over our data, making us more self-reliant, efficient and productive. Now our immediate needs for data reporting are satisfied today, instead of tomorrow.” —David McMath, Database Administrator and Software Engineer Payment Processing, Inc. No matter the challenge, integration best practices using Pervasive create success. Look for Pervasive on the AppExchange! “…We have never received (or needed) any formal training with this product…Support has always been excellent. I would definitely recommend this product for Salesforce users in large organizations where data integration is a must.” —Mark Matte, Developer, SunTrust Banks, Inc. … “I’ve not seen any other vendor offer this type of flexibility and ease of use in one product. Whether you’re embarking on your first point-topoint integration or planning an enterprise-wide SOA, Pervasive Data Integrator is the clear choice…” —Jeremy Ross, President, Voleris Corp. “When we started using Salesforce, we viewed data integration with our systems to be a required functionality. Pervasive has been instrumental in helping us achieving this goal. I highly recommend this product for simple as well as complex integrations.” —Yuri Yanishevski, Project Manager, American Home Shield “It took only a couple of hours for Patient Care to install the Pervasive software, and data transfers were initiated that same day. Queries were written and reports were being generated within a day.” —Kaitlin Kossakowski, Database Administrator, Patient Care SUCCESS SNAPSHOT #2 On the AppExchange, Pervasive is synonymous with integration best practices, offering maximum speed, reliability, and affordability. If you: Want more value and ROI from Salesforce… Have business-critical data in multiple systems/formats including back-office, ERP, and Accounting applications… Pervasive can help. See why thousands of organizations use Pervasive. Visit Pervasive on the AppExchange, or call 1-888-296-5969. You’ll be on the road to best practices when you review these Success Snapshots, read what some of Pervasive’s customers have to say, and then see for yourself on AppExchange! SUCCESS SNAPSHOT #1 Organization: CheckPoint Software Business issue: Siebel call center productivity was sub-optimal—vital data needed to be synchronized in real time with salesforce.com, Siebel and SAP. Problem: Integrate salesforce.com with Siebel and SAP, then synchronize data between multiple systems—including frequent updates—and set up remotely from the US during missile attacks on the customer’s country! Solution: Rapid integration implementation improved call center productivity with high levels of reliability. Time to Solution: <30 days “The Pervasive Integration Solution is an effective solution to connect Salesforce with deployed software packages like SAP. Using Pervasive, our customers have an easy-to-use, affordable integration option that eliminates the need to write custom code to integrate Salesforce with their back-end systems.” —Peter Gassner, VP Technology, Salesforce Organization: Payment Processing Business Issue: Sales was losing new business because data in salesforce.com wasn’t updated quickly enough. Problem: Quickly transfer data from multiple sources—including salesforce.com—between multiple applications and data warehouses. SUCCESS SNAPSHOT #3 Organization: SunRx Business Issue: This healthcare payer/processor’s call center was not getting the best value from their CRM—key claims activities were not integrated with salesforce.com. Learn more. Visit Pervasive on the AppExchange, or call 1-888-296-5969. www.pervasivedataintegration.com http://www.pervasivedataintegration.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.pervasivedataintegration.com
Table of Contents Feed for the Digital Edition of CRM - October 2008 CRM - October 2008 Contents Front Office Feedback RealityCheck Customer Centricity The Tipping Point Sprinting Toward Disaster? SAPRetains Market-Share Lead inCRM AWeek of Strong CustomerService CRMon Twitter Build a Good Event and They Will Come Required Reading There's No Place Like Home The New Breed of CRMConsultant The Price is Right...You Hope How Much Marketing is TooMuch? TheSweet Smell of High-QualityService The Next Act! For An Acquisition Some Stories Never Get Old CRMEases the Pressure For WIKAInstruments Secret of My Success Re:Tooling Scouting Report Pint of View CRM - October 2008 CRM - October 2008 - CRM - October 2008 (Page Cover1) CRM - October 2008 - CRM - October 2008 (Page Cover2) CRM - October 2008 - Contents (Page 3) CRM - October 2008 - Contents (Page 4) CRM - October 2008 - Contents (Page 5) CRM - October 2008 - Front Office (Page 6) CRM - October 2008 - Front Office (Page 7) CRM - October 2008 - Feedback (Page 8) CRM - October 2008 - Feedback (Page 9) CRM - October 2008 - RealityCheck (Page 10) CRM - October 2008 - RealityCheck (Page 11) CRM - October 2008 - Customer Centricity (Page 12) CRM - October 2008 - Customer Centricity (Page 13) CRM - October 2008 - The Tipping Point (Page 14) CRM - October 2008 - The Tipping Point (Page 15) CRM - October 2008 - Sprinting Toward Disaster? (Page 16) CRM - October 2008 - SAPRetains Market-Share Lead inCRM (Page 17) CRM - October 2008 - SAPRetains Market-Share Lead inCRM (Page 18) CRM - October 2008 - CRMon Twitter (Page 19) CRM - October 2008 - Build a Good Event and They Will Come (Page 20) CRM - October 2008 - Required Reading (Page 21) CRM - October 2008 - There's No Place Like Home (Page 22) CRM - October 2008 - There's No Place Like Home (Page 23) CRM - October 2008 - There's No Place Like Home (Page 24) CRM - October 2008 - There's No Place Like Home (Page 25) CRM - October 2008 - There's No Place Like Home (Page 26) CRM - October 2008 - There's No Place Like Home (Page SF1) CRM - October 2008 - There's No Place Like Home (Page SF2) CRM - October 2008 - There's No Place Like Home (Page SF3) CRM - October 2008 - There's No Place Like Home (Page SF4) CRM - October 2008 - There's No Place Like Home (Page SF5) CRM - October 2008 - There's No Place Like Home (Page SF6) CRM - October 2008 - There's No Place Like Home (Page SF7) CRM - October 2008 - There's No Place Like Home (Page SF8) CRM - October 2008 - There's No Place Like Home (Page SF9) CRM - October 2008 - There's No Place Like Home (Page SF10) CRM - October 2008 - There's No Place Like Home (Page SF11) CRM - October 2008 - There's No Place Like Home (Page SF12) CRM - October 2008 - There's No Place Like Home (Page SF13) CRM - October 2008 - There's No Place Like Home (Page SF14) CRM - October 2008 - There's No Place Like Home (Page SF15) CRM - October 2008 - There's No Place Like Home (Page SF16) CRM - October 2008 - There's No Place Like Home (Page SF17) CRM - October 2008 - There's No Place Like Home (Page SF18) CRM - October 2008 - There's No Place Like Home (Page SF19) CRM - October 2008 - There's No Place Like Home (Page SF20) CRM - October 2008 - There's No Place Like Home (Page 27) CRM - October 2008 - The New Breed of CRMConsultant (Page 28) CRM - October 2008 - The New Breed of CRMConsultant (Page 29) CRM - October 2008 - The New Breed of CRMConsultant (Page 30) CRM - October 2008 - The New Breed of CRMConsultant (Page 31) CRM - October 2008 - The New Breed of CRMConsultant (Page 32) CRM - October 2008 - The Price is Right...You Hope (Page 33) CRM - October 2008 - The Price is Right...You Hope (Page 34) CRM - October 2008 - The Price is Right...You Hope (Page 35) CRM - October 2008 - The Price is Right...You Hope (Page 36) CRM - October 2008 - The Price is Right...You Hope (Page 37) CRM - October 2008 - How Much Marketing is TooMuch? (Page 38) CRM - October 2008 - How Much Marketing is TooMuch? (Page 39) CRM - October 2008 - How Much Marketing is TooMuch? (Page 40) CRM - October 2008 - How Much Marketing is TooMuch? (Page 41) CRM - October 2008 - How Much Marketing is TooMuch? (Page 42) CRM - October 2008 - The Next Act! For An Acquisition (Page 43) CRM - October 2008 - Some Stories Never Get Old (Page 44) CRM - October 2008 - CRMEases the Pressure For WIKAInstruments (Page 45) CRM - October 2008 - Secret of My Success (Page 46) CRM - October 2008 - Re:Tooling (Page 47) CRM - October 2008 - Scouting Report (Page 48) CRM - October 2008 - Scouting Report (Page 49) CRM - October 2008 - Pint of View (Page 50) CRM - October 2008 - Pint of View (Page Cover3) CRM - October 2008 - Pint of View (Page Cover4)
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