CRM - October 2008 - (Page SF8)

8 October 2008 Sponsored Content deliver voice messages as text attached to salesforce.com contacts, in email, and on our phones. With Ribbit, we record voice messages as text for easy forwarding, and for discreet retrieval, even while we’re in meetings. It’s great to have messages automatically attached to contacts within salesforce.com.” EASE OF USE and Principal Consultant at Force by Design. “Ribbit changes that by bringing much-needed functionality right to my account. It’s fantastic! The ability to leave a voice memo on your mobile and have it immediately available in SFDC is huge! No SFDC implementation is complete without this essential app.” COST SAVINGS Ribbit's Test Drive lets you try the application and immediately see how it converts voice messages to text and integrates them into salesforce.com based information management. To the great satisfaction of Ribbit for Salesforce users, Ribbit brings this convenience back by allowing effortless conversion of voicebased information into text, and inserting this text right where it belongs within salesforce.com accounts. For salespeople who spend long hours behind the wheel or in settings where opening up the keyboard simply isn’t practical, Ribbit for Salesforce turns driving time into productive time by enabling updates from the mobile phone. “Ribbit lets us automatically convert voice to text within salesforce.com,” says Tadd Ellipse, V.P. of Tellepsen Builders. “Ribbit fills a missing link in our business workflow and daily productivity. It frees us to focus on business relationships rather than spending a bunch of time typing or paraphrasing information later. Now we can make updates just by calling on our mobile phones. I recommend Ribbit to any business that wants to make the most of its time.” Fremco LLC General Manager Lloyd Fremed agrees. “We rely on Ribbit to Experienced salesforce.com users and CRM newcomers report that Ribbit’s intuitive user interface and easy integration proves the value of the application almost from the moment it is installed from the AppExchange. “The setup took only minutes and the product features where usable right out of the gate,” recalls Oscar Chiarella, Account Manager for Interactive Media at the Sacramento Bee. “From the beginning, voicemail converted to text and stored automatically in the correct salesforce.com file.” Chiarella reports improved efficiency in managing and responding to voice messages, improving his client responsiveness. He also uses Ribbit to attach voice communications to client contact information, enriching that archive with a layer of detail that simply was not available before Ribbit. L. Greg Voisin experiences similar benefits for his online greeting card business, Compassionate Communications. “I am currently using Ribbit everyday in conjunction with my salesforce.com client management system. It has made my job of making contact with customers and prospects simple, easy and fun.” He also credits Ribbit’s ease of installation, ease of use, and outstanding customer support as yet another leg up in business productivity. “I was up and running in just minutes,” he recalls, “and could put the advantages Ribbit offered to use immediately.” INTEGRATED AND ALIGNED The productivity benefits Ribbit delivers offer strong value to its growing user community, but another benefit has emerged as users integrate the app with their daily workflow. “The advantages Ribbit provides go way beyond letting you make crystal-clear phone calls from your computer, quick and easy reporting, and the many functions of this awesome platform,” says Jay Johnson, Chairman and CEO of Bird Rock Productions. “The costs savings alone make Ribbit essential. Calls I make through the Ribbit application are not charged against our monthly calling plan with our cell phone provider. How could I NOT use this application?” SOLID, STABLE AND RELIABLE Customers aren’t the only ones to notice the productivity value Ribbit for Salesforce delivers. The Mountain View, CA firm gained quick recognition by enterprise and telephony solutions providers, and was recently acquired by large-scale telecommunications solution provider BT as a strategic component of their integrated communications offering. TEST DRIVE The increasing alignment of mobile and computer-based information is at the cornerstone of this thinking. With Ribbit for Salesforce, it’s already adding competitive advantage for early users. “So much business is being done on the phone that never makes its way into SFDC,” confirms Bryan Coddington, Co-Founder Sales professionals who want to explore the benefits of this groundbreaking application now have an easy way to begin. A Ribbit for Salesforce “Test Drive” is now available on the AppExchange (www.appexchange.com). The Test Drive allows users to navigate around the Ribbit’s unique “Flash Phone” call management service, use the Message Box, click through and listen to messages and even call in a message themselves to watch voice messages convert to text right inside of salesforce.com. Simply visit the AppExchange and search for “Ribbit” to start your test drive. Learn more about Ribbit for Salesforce at www.ribbit.com. http://www.ribbit.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.salesforce.com http://www.appexchange.com http://www.salesforce.com http://www.salesforce.com http://www.ribbit.com

Table of Contents Feed for the Digital Edition of CRM - October 2008

CRM - October 2008 Contents Front Office Feedback Reality�Check Customer Centricity The Tipping Point Sprinting Toward Disaster? SAP�Retains Market-Share Lead in�CRM A�Week of Strong Customer�Service CRM�on Twitter Build a Good Event and They Will Come Required Reading There's No Place Like Home The New Breed of CRM�Consultant The Price is Right...You Hope How Much Marketing is Too�Much? The�Sweet Smell of High-Quality�Service The Next Act! For An Acquisition Some Stories Never Get Old CRM�Eases the Pressure For WIKA�Instruments Secret of My Success Re:Tooling Scouting Report Pint of View

CRM - October 2008

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