CRM - November 2007 - (Page 41) Practical Books for Business Information Professionals from the Publisher of INTRANETS FOR INFO PROS Edited by Mary Lee Kennedy and Jane Dysart Foreword by Tom Davenport • 304 pages ISBN 978-1-57387-309-3 • $39.50 MAKING SEARCH WORK Implementing Web, Intranet and Enterprise Search By Martin White • 192 pages ISBN 978-1-57387-305-5 • $69.50 LAUGHING AT THE CIO A Parable and Prescription for IT Leadership By Bob Boiko • 224 pages ISBN 978-0-910965-78-1 • $29.95 Print buyers receive free ebook access; ebook also sold separately INFORMATION TOMORROW Reflections on Technology and the Future of Public and Academic Libraries Edited by Rachel Singer Gordon Foreword by Stephen Abram • 280 pages ISBN 978-1-57387-303-1 • $35.00 ASSESSING COMPETITIVE INTELLIGENCE SOFTWARE A Guide to Evaluating CI Technology By France Bouthillier and Kathleen Shearer Foreword by Chun Wei Choo • 216 pages ISBN 978-1-57387-173-0 • $39.50 KNOWLEDGE MANAGEMENT LESSONS LEARNED What Works and What Doesn’t Edited by Michael E. D. Koenig and T. Kanti Srikantaiah • 624 pages ISBN 978-1-57387-181-5 • $44.50 CASHING IN WITH CONTENT How Innovative Marketers Use Digital Information to Turn Browsers into Buyers By David Meerman Scott; Foreword by Michelle Manafy • 280 pages ISBN 978-0-910965-71-2 • $24.95 THE VISIBLE EMPLOYEE Using Workplace Monitoring and Surveillance to Protect Information Assets—Without Compromising Employee Privacy or Trust By Jeffrey M. Stanton and Kathryn R. Stam • 376 pages ISBN 978-0-910965-74-3 • $24.95 www.infotoday.com Visit your local bookstore or order direct from the publisher. For more information, call (800) 300-9868; outside the U.S. call (609) 654-6266. Visit our Web site at www.infotoday.com or e-mail custserv@infotoday.com. Write to Information Today, Inc., 143 Old Marlton Pike, Medford, NJ 08055. http://www.infotoday.com http://www.infotoday.com
Table of Contents Feed for the Digital Edition of CRM - November 2007 CRM - November 2007 Contents Front Office Reality Check Customer Centricity Have You Caught It? The Mother of Enterprise Information Market Focus: Technology: The Simple Truth about Complex Manufacturing Q&A: Gianforte Talks CRM Required Reading Predicting Profitability Checking the Pulse of the Contact Center Cast a Narrow Net Modern Times, Modern Methods Primos Hunting Calls Snares Efficiency Nailing It Down Moving in on Mortgage Delinquencies RDS Delivery Delivers on Service Secret of My Success Re:Tooling The Tipping Point Pint of View CRM - November 2007 CRM - November 2007 - CRM - November 2007 (Page Cover1) CRM - November 2007 - CRM - November 2007 (Page Cover2) CRM - November 2007 - Contents (Page 3) CRM - November 2007 - Contents (Page 4) CRM - November 2007 - Contents (Page 5) CRM - November 2007 - Front Office (Page 6) CRM - November 2007 - Front Office (Page 7) CRM - November 2007 - Reality Check (Page 8) CRM - November 2007 - Reality Check (Page 9) CRM - November 2007 - Customer Centricity (Page 10) CRM - November 2007 - Customer Centricity (Page 11) CRM - November 2007 - Have You Caught It? (Page 12) CRM - November 2007 - The Mother of Enterprise Information (Page 13) CRM - November 2007 - Market Focus: Technology: The Simple Truth about Complex Manufacturing (Page 14) CRM - November 2007 - Market Focus: Technology: The Simple Truth about Complex Manufacturing (Page 15) CRM - November 2007 - Q&A: Gianforte Talks CRM (Page 16) CRM - November 2007 - Required Reading (Page 17) CRM - November 2007 - Predicting Profitability (Page 18) CRM - November 2007 - Predicting Profitability (Page 19) CRM - November 2007 - Predicting Profitability (Page 20) CRM - November 2007 - Predicting Profitability (Page 21) CRM - November 2007 - Predicting Profitability (Page 22) CRM - November 2007 - Predicting Profitability (Page S1) CRM - November 2007 - Predicting Profitability (Page S2) CRM - November 2007 - Predicting Profitability (Page S3) CRM - November 2007 - Predicting Profitability (Page S4) CRM - November 2007 - Predicting Profitability (Page S5) CRM - November 2007 - Predicting Profitability (Page S6) CRM - November 2007 - Predicting Profitability (Page S7) CRM - November 2007 - Predicting Profitability (Page S8) CRM - November 2007 - Predicting Profitability (Page 23) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 24) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 25) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 26) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 27) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 28) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 29) CRM - November 2007 - Cast a Narrow Net (Page 30) CRM - November 2007 - Cast a Narrow Net (Page 31) CRM - November 2007 - Cast a Narrow Net (Page 32) CRM - November 2007 - Cast a Narrow Net (Page 33) CRM - November 2007 - Cast a Narrow Net (Page 34) CRM - November 2007 - Cast a Narrow Net (Page 35) CRM - November 2007 - Modern Times, Modern Methods (Page 36) CRM - November 2007 - Modern Times, Modern Methods (Page 37) CRM - November 2007 - Modern Times, Modern Methods (Page 38) CRM - November 2007 - Modern Times, Modern Methods (Page 39) CRM - November 2007 - Modern Times, Modern Methods (Page 40) CRM - November 2007 - Modern Times, Modern Methods (Page 41) CRM - November 2007 - Modern Times, Modern Methods (Page 42) CRM - November 2007 - Nailing It Down (Page 43) CRM - November 2007 - Moving in on Mortgage Delinquencies (Page 44) CRM - November 2007 - RDS Delivery Delivers on Service (Page 45) CRM - November 2007 - Secret of My Success (Page 46) CRM - November 2007 - Re:Tooling (Page 47) CRM - November 2007 - The Tipping Point (Page 48) CRM - November 2007 - The Tipping Point (Page 49) CRM - November 2007 - Pint of View (Page 50) CRM - November 2007 - Pint of View (Page Cover3) CRM - November 2007 - Pint of View (Page Cover4)
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