CRM - November 2007 - (Page 42) CRM MAGAZINE SPONSORED WEB EVENTS — LIVE STREAMING AUDIO Predict Your Customer’s Next Move M O D E R AT O R Register now for this FREE live Webinar www.destinationcrm.com/webevents/infor/31oct2007 Wednesday October 31st, 2007 David Myron Editorial Director CRM magazine 11:00am PT/2:00pm ET PRESENTERS Retailers, telcos and financials service companies have been implementing portals, content management systems, and some personalization and web analytics. They also know that advertising, marketing, and promotional programs generally increase traffic, but how much of that incremental traffic converts into sales? Knowing where your Rob Garf Vice President and General Manager Retail Strategies AMR Research customers are requires the understanding of customer experience as cumulative with value created in the short and long term and across whatever channel they decide to interact with you. Rob Garf, Vice President and General Manager, Retail Strategies at AMR Research, will describe how retailers can boost productivity and enhance customer service through the use of profiling and marketing analytics, including real-time, selflearning systems. Jackie Palmer, Product Manager at Infor, will provide additional examples for telco and financial services and describe how these systems augment Jackie Palmer Product Manager Infor rather than replace existing portals, CMS, and web analytics environments to make the shift from operational excellence to customer centricity and increased revenue. Reserve quickly—space is limited. Audio is streamed over the Internet, so turn up your computer speakers! Sponsored By http://www.destinationcrm.com/webevents/infor/31oct2007 http://www.destinationcrm.com/webevents/infor/31oct2007
Table of Contents Feed for the Digital Edition of CRM - November 2007 CRM - November 2007 Contents Front Office Reality Check Customer Centricity Have You Caught It? The Mother of Enterprise Information Market Focus: Technology: The Simple Truth about Complex Manufacturing Q&A: Gianforte Talks CRM Required Reading Predicting Profitability Checking the Pulse of the Contact Center Cast a Narrow Net Modern Times, Modern Methods Primos Hunting Calls Snares Efficiency Nailing It Down Moving in on Mortgage Delinquencies RDS Delivery Delivers on Service Secret of My Success Re:Tooling The Tipping Point Pint of View CRM - November 2007 CRM - November 2007 - CRM - November 2007 (Page Cover1) CRM - November 2007 - CRM - November 2007 (Page Cover2) CRM - November 2007 - Contents (Page 3) CRM - November 2007 - Contents (Page 4) CRM - November 2007 - Contents (Page 5) CRM - November 2007 - Front Office (Page 6) CRM - November 2007 - Front Office (Page 7) CRM - November 2007 - Reality Check (Page 8) CRM - November 2007 - Reality Check (Page 9) CRM - November 2007 - Customer Centricity (Page 10) CRM - November 2007 - Customer Centricity (Page 11) CRM - November 2007 - Have You Caught It? (Page 12) CRM - November 2007 - The Mother of Enterprise Information (Page 13) CRM - November 2007 - Market Focus: Technology: The Simple Truth about Complex Manufacturing (Page 14) CRM - November 2007 - Market Focus: Technology: The Simple Truth about Complex Manufacturing (Page 15) CRM - November 2007 - Q&A: Gianforte Talks CRM (Page 16) CRM - November 2007 - Required Reading (Page 17) CRM - November 2007 - Predicting Profitability (Page 18) CRM - November 2007 - Predicting Profitability (Page 19) CRM - November 2007 - Predicting Profitability (Page 20) CRM - November 2007 - Predicting Profitability (Page 21) CRM - November 2007 - Predicting Profitability (Page 22) CRM - November 2007 - Predicting Profitability (Page S1) CRM - November 2007 - Predicting Profitability (Page S2) CRM - November 2007 - Predicting Profitability (Page S3) CRM - November 2007 - Predicting Profitability (Page S4) CRM - November 2007 - Predicting Profitability (Page S5) CRM - November 2007 - Predicting Profitability (Page S6) CRM - November 2007 - Predicting Profitability (Page S7) CRM - November 2007 - Predicting Profitability (Page S8) CRM - November 2007 - Predicting Profitability (Page 23) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 24) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 25) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 26) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 27) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 28) CRM - November 2007 - Checking the Pulse of the Contact Center (Page 29) CRM - November 2007 - Cast a Narrow Net (Page 30) CRM - November 2007 - Cast a Narrow Net (Page 31) CRM - November 2007 - Cast a Narrow Net (Page 32) CRM - November 2007 - Cast a Narrow Net (Page 33) CRM - November 2007 - Cast a Narrow Net (Page 34) CRM - November 2007 - Cast a Narrow Net (Page 35) CRM - November 2007 - Modern Times, Modern Methods (Page 36) CRM - November 2007 - Modern Times, Modern Methods (Page 37) CRM - November 2007 - Modern Times, Modern Methods (Page 38) CRM - November 2007 - Modern Times, Modern Methods (Page 39) CRM - November 2007 - Modern Times, Modern Methods (Page 40) CRM - November 2007 - Modern Times, Modern Methods (Page 41) CRM - November 2007 - Modern Times, Modern Methods (Page 42) CRM - November 2007 - Nailing It Down (Page 43) CRM - November 2007 - Moving in on Mortgage Delinquencies (Page 44) CRM - November 2007 - RDS Delivery Delivers on Service (Page 45) CRM - November 2007 - Secret of My Success (Page 46) CRM - November 2007 - Re:Tooling (Page 47) CRM - November 2007 - The Tipping Point (Page 48) CRM - November 2007 - The Tipping Point (Page 49) CRM - November 2007 - Pint of View (Page 50) CRM - November 2007 - Pint of View (Page Cover3) CRM - November 2007 - Pint of View (Page Cover4)
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