CRM - December 2007 - (Page 15)

Practical Books for Business Information Professionals from the Publisher of INTRANETS FOR INFO PROS Edited by Mary Lee Kennedy and Jane Dysart Foreword by Tom Davenport • 304 pages ISBN 978-1-57387-309-3 • $39.50 MAKING SEARCH WORK Implementing Web, Intranet and Enterprise Search By Martin White • 192 pages ISBN 978-1-57387-305-5 • $69.50 LAUGHING AT THE CIO A Parable and Prescription for IT Leadership By Bob Boiko • 224 pages ISBN 978-0-910965-78-1 • $29.95 Print buyers receive free ebook access; ebook also sold separately INFORMATION TOMORROW Reflections on Technology and the Future of Public and Academic Libraries Edited by Rachel Singer Gordon Foreword by Stephen Abram • 280 pages ISBN 978-1-57387-303-1 • $35.00 ASSESSING COMPETITIVE INTELLIGENCE SOFTWARE A Guide to Evaluating CI Technology By France Bouthillier and Kathleen Shearer Foreword by Chun Wei Choo • 216 pages ISBN 978-1-57387-173-0 • $39.50 KNOWLEDGE MANAGEMENT LESSONS LEARNED What Works and What Doesn’t Edited by Michael E. D. Koenig and T. Kanti Srikantaiah • 624 pages ISBN 978-1-57387-181-5 • $44.50 CASHING IN WITH CONTENT How Innovative Marketers Use Digital Information to Turn Browsers into Buyers By David Meerman Scott; Foreword by Michelle Manafy • 280 pages ISBN 978-0-910965-71-2 • $24.95 THE VISIBLE EMPLOYEE Using Workplace Monitoring and Surveillance to Protect Information Assets—Without Compromising Employee Privacy or Trust By Jeffrey M. Stanton and Kathryn R. Stam • 376 pages ISBN 978-0-910965-74-3 • $24.95 www.infotoday.com Visit your local bookstore or order direct from the publisher. For more information, call (800) 300-9868; outside the U.S. call (609) 654-6266. Visit our Web site at www.infotoday.com or e-mail custserv@infotoday.com. Write to Information Today, Inc., 143 Old Marlton Pike, Medford, NJ 08055. http://www.infotoday.com http://www.infotoday.com

Table of Contents Feed for the Digital Edition of CRM - December 2007

CRM - December 2007 Contents Front Office Reality Check Customer Centricity SAP’s Midmarket Design A Shift in SAP’s Growth Strategy: Buy Big to Get Bigger The Buyer Is Your Owner Prime Time for Streaming TV The Word on the Floor Market Focus: Energy/Utilities: Speaking Truth to Power (Companies) The Pulse Required Reading It’s All Coming 2.0gether Power to the People Speak Up! Document Management That's a Breeze Customers Gain Traction With Off-Road Vehicles Getting Connected With Surveys Mobile Data Gets Better Reception Secret of My Success Re:Tooling The Tipping Point Pint of View

CRM - December 2007

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