CRM - December 2008 - (Page 22) ASBPE’s 2008 Azbee Awards of Excellence, Northeast Region, 80,000+ circulation EDITORIAL: • Gold: Regular Column, Contributed, “Reality Check” (March & December 2007) • Silver: Special Section, “Cardinal Rules: Ten for Ten” (March 2007) DESIGN: • Gold: Opening Page/Spread, Computer-Generated, “Pay Day” (October 2007) • Silver: Opening Page/Spread, Photo, “Chain Gang” (October 2007) TABPI’s 2008 Tabbie Awards (one of only three publications worldwide to win six Tabbies this year) EDITORIAL: • Honorable Mention: Regular Column, “Pint of View” • Honorable Mention: Special Section, “CRM Market Awards” • Honorable Mention: Feature Article, “Power to the People” DESIGN: • Silver: Opening Page/Spread, “Pay Day” (October 2007) • Honorable Mention: Front Cover, Special Issue, 2007 CRM Market Awards • Honorable Mention: Feature Design, “X” (March 2007 cover package) APEX 2008 Awards of Excellence Grand APEX Award: Writing, “Cardinal Rules: Ten for Ten” (March 2007) — one of just 120 Grand APEX Award winners for 2008, out of nearly 4,500 submissions. EDITORIAL: • Feature Writing: “It's All Coming 2.0gether” (December 2007) • Special Purpose Writing: 2007 CRM Market Awards (September 2007) • Magazine & Journal Writing: January 2008 issue DESIGN: • Feature Design & Layout: “Cardinal Rules: Ten for Ten” (March 2007) • Magazine Design & Layout: May 2007 issue 2008 Ozzie Awards for Excellence in Magazine Design DESIGN: • Silver: Best Use of Photography, B-to-B Under 100,000 Circulation, “Oh, Behave!” (January 2008)
Table of Contents Feed for the Digital Edition of CRM - December 2008 CRM - December 2008 Contents Front Office Feedback Reality Check Customer Centricity The Tipping Point The Rave Is Over CRM on Twitter Financial Frenzy Will Customer Experience Survive in a ‘Soft’ Economy? Holiday Humbug Empowered Consumers Are Ready to Flip the Switch Required Reading Transparency Spiff Up Your Site! They Aim to Please Mixing In a Little Sugar Sweetens the Deal A Newsletter Employs New Tactics A Site Stops Feeling Overtaxed Make ’Em Laugh—Personally Secret of My Success Re:Tooling Scouting Report Pint of View CRM - December 2008 CRM - December 2008 - CRM - December 2008 (Page Cover1) CRM - December 2008 - CRM - December 2008 (Page Cover2) CRM - December 2008 - Contents (Page 3) CRM - December 2008 - Contents (Page 4) CRM - December 2008 - Contents (Page 5) CRM - December 2008 - Front Office (Page 6) CRM - December 2008 - Front Office (Page 7) CRM - December 2008 - Feedback (Page 8) CRM - December 2008 - Feedback (Page 9) CRM - December 2008 - Reality Check (Page 10) CRM - December 2008 - Reality Check (Page 11) CRM - December 2008 - Customer Centricity (Page 12) CRM - December 2008 - Customer Centricity (Page 13) CRM - December 2008 - The Tipping Point (Page 14) CRM - December 2008 - The Tipping Point (Page 15) CRM - December 2008 - The Rave Is Over (Page 16) CRM - December 2008 - Financial Frenzy (Page 17) CRM - December 2008 - Will Customer Experience Survive in a ‘Soft’ Economy? (Page 18) CRM - December 2008 - Holiday Humbug (Page 19) CRM - December 2008 - Empowered Consumers Are Ready to Flip the Switch (Page 20) CRM - December 2008 - Required Reading (Page 21) CRM - December 2008 - Required Reading (Page 22) CRM - December 2008 - Required Reading (Page 23) CRM - December 2008 - Transparency (Page 24) CRM - December 2008 - Transparency (Page 25) CRM - December 2008 - Transparency (Page 26) CRM - December 2008 - Transparency (Page 27) CRM - December 2008 - Transparency (Page 28) CRM - December 2008 - Transparency (Page 29) CRM - December 2008 - Spiff Up Your Site! (Page 30) CRM - December 2008 - Spiff Up Your Site! (Page 31) CRM - December 2008 - Spiff Up Your Site! (Page 32) CRM - December 2008 - Spiff Up Your Site! (Page 33) CRM - December 2008 - Spiff Up Your Site! (Page 34) CRM - December 2008 - Spiff Up Your Site! (Page 35) CRM - December 2008 - They Aim to Please (Page 36) CRM - December 2008 - They Aim to Please (Page 37) CRM - December 2008 - They Aim to Please (Page 38) CRM - December 2008 - They Aim to Please (Page 39) CRM - December 2008 - They Aim to Please (Page 40) CRM - December 2008 - They Aim to Please (Page 41) CRM - December 2008 - They Aim to Please (Page 42) CRM - December 2008 - A Newsletter Employs New Tactics (Page 43) CRM - December 2008 - A Site Stops Feeling Overtaxed (Page 44) CRM - December 2008 - Make ’Em Laugh—Personally (Page 45) CRM - December 2008 - Secret of My Success (Page 46) CRM - December 2008 - Re:Tooling (Page 47) CRM - December 2008 - Scouting Report (Page 48) CRM - December 2008 - Scouting Report (Page 49) CRM - December 2008 - Pint of View (Page 50) CRM - December 2008 - Pint of View (Page Cover3) CRM - December 2008 - Pint of View (Page Cover4)
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