CRM - December 2008 - (Page Cover3) Practical Books for Business Information Professionals from the Publisher of CRM IN REAL TIME Empowering Customer Relationships By Barton J. Goldenberg 384 pages ISBN 978-0-910965-80-4 $39.95 EXCELLENCE EVERY DAY Make the Daily Choice—Inspire Your Employees and Amaze Your Customers By Lior Arussy 240 pages ISBN 978-0-910965-79-8 $24.95 DESIGNING THE DIGITAL EXPERIENCE How to Use EXPERIENCE DESIGN Tools and Techniques to Build Websites Customers Love By David Lee King 200 pages ISBN 978-0-910965-83-5 $24.95 LAUGHING AT THE CIO A Parable and Prescription for IT Leadership By Bob Boiko 224 pages ISBN 978-0-910965-78-1 $29.95 Print buyers receive free ebook access; ebook also sold separately THE VISIBLE EMPLOYEE Using Workplace Monitoring and Surveillance to Protect Information Assets—Without Compromising Employee Privacy or Trust By Jeffrey M. Stanton and Kathryn R. Stam 376 pages ISBN 978-0-910965-74-3 $24.95 INTRANETS FOR INFO PROS Edited by Mary Lee Kennedy and Jane Dysart Foreword by Tom Davenport 304 pages ISBN 978-1-57387-309-3 $39.50 MAKING SEARCH WORK Implementing Web, Intranet and Enterprise Search By Martin White 192 pages ISBN 978-1-57387-305-5 $69.50 KNOWLEDGE MANAGEMENT IN PRACTICE Connections and Context Edited by T. Kanti Srikantaiah and Michael E. D. Koenig 544 pages ISBN 978-1-57387-312-3 $59.50 Visit your local bookstore or order direct from the publisher W W W. I N F OTO D AY. C O M For more information, call (800) 300-9868; outside the U.S. call (609) 654-6266. Visit our website at www.infotoday.com or email custserv@infotoday.com. Write to Information Today, Inc., 143 Old Marlton Pike, Medford, NJ 08055. http://www.infotoday.com http://www.infotoday.com
Table of Contents Feed for the Digital Edition of CRM - December 2008 CRM - December 2008 Contents Front Office Feedback Reality Check Customer Centricity The Tipping Point The Rave Is Over CRM on Twitter Financial Frenzy Will Customer Experience Survive in a ‘Soft’ Economy? Holiday Humbug Empowered Consumers Are Ready to Flip the Switch Required Reading Transparency Spiff Up Your Site! They Aim to Please Mixing In a Little Sugar Sweetens the Deal A Newsletter Employs New Tactics A Site Stops Feeling Overtaxed Make ’Em Laugh—Personally Secret of My Success Re:Tooling Scouting Report Pint of View CRM - December 2008 CRM - December 2008 - CRM - December 2008 (Page Cover1) CRM - December 2008 - CRM - December 2008 (Page Cover2) CRM - December 2008 - Contents (Page 3) CRM - December 2008 - Contents (Page 4) CRM - December 2008 - Contents (Page 5) CRM - December 2008 - Front Office (Page 6) CRM - December 2008 - Front Office (Page 7) CRM - December 2008 - Feedback (Page 8) CRM - December 2008 - Feedback (Page 9) CRM - December 2008 - Reality Check (Page 10) CRM - December 2008 - Reality Check (Page 11) CRM - December 2008 - Customer Centricity (Page 12) CRM - December 2008 - Customer Centricity (Page 13) CRM - December 2008 - The Tipping Point (Page 14) CRM - December 2008 - The Tipping Point (Page 15) CRM - December 2008 - The Rave Is Over (Page 16) CRM - December 2008 - Financial Frenzy (Page 17) CRM - December 2008 - Will Customer Experience Survive in a ‘Soft’ Economy? (Page 18) CRM - December 2008 - Holiday Humbug (Page 19) CRM - December 2008 - Empowered Consumers Are Ready to Flip the Switch (Page 20) CRM - December 2008 - Required Reading (Page 21) CRM - December 2008 - Required Reading (Page 22) CRM - December 2008 - Required Reading (Page 23) CRM - December 2008 - Transparency (Page 24) CRM - December 2008 - Transparency (Page 25) CRM - December 2008 - Transparency (Page 26) CRM - December 2008 - Transparency (Page 27) CRM - December 2008 - Transparency (Page 28) CRM - December 2008 - Transparency (Page 29) CRM - December 2008 - Spiff Up Your Site! (Page 30) CRM - December 2008 - Spiff Up Your Site! (Page 31) CRM - December 2008 - Spiff Up Your Site! (Page 32) CRM - December 2008 - Spiff Up Your Site! (Page 33) CRM - December 2008 - Spiff Up Your Site! (Page 34) CRM - December 2008 - Spiff Up Your Site! (Page 35) CRM - December 2008 - They Aim to Please (Page 36) CRM - December 2008 - They Aim to Please (Page 37) CRM - December 2008 - They Aim to Please (Page 38) CRM - December 2008 - They Aim to Please (Page 39) CRM - December 2008 - They Aim to Please (Page 40) CRM - December 2008 - They Aim to Please (Page 41) CRM - December 2008 - They Aim to Please (Page 42) CRM - December 2008 - A Newsletter Employs New Tactics (Page 43) CRM - December 2008 - A Site Stops Feeling Overtaxed (Page 44) CRM - December 2008 - Make ’Em Laugh—Personally (Page 45) CRM - December 2008 - Secret of My Success (Page 46) CRM - December 2008 - Re:Tooling (Page 47) CRM - December 2008 - Scouting Report (Page 48) CRM - December 2008 - Scouting Report (Page 49) CRM - December 2008 - Pint of View (Page 50) CRM - December 2008 - Pint of View (Page Cover3) CRM - December 2008 - Pint of View (Page Cover4)
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