NAA Education Conference & Expo 2011 - (Page 11)

track Session key ES HR GRN LGL Executive/Strategic HumanResources Green Legal M&L MH NAHMA OpS Marketing&Leasing MilitaryHousing NAHMA/AffordableHousing Operations pD S/I S/S professionalDevelopment Specialty/IRO Specialty/Student M&LTC  arketing&Leasing M Technology TL ThoughtLeader MH Military Housing Privatization: What Does the Future Hold? What does your military counterpart expect of your privatization group? Have expectations changed? What does the future hold for Unaccompanied Privatized Housing? Come and find out what the next steps will be in this exceptionally successful business from the military/ DoD decision makers. SpEAkERS: Ian Smith, Air Force Privatization Division; and Ret. Colonel Ivan Bolden, Army’s Public/Private Initiatives MODERATOR: Sam Merrick, Lincoln Military Housing SaturDay, June 25 9:45 a.m. – 11:15 a.m. LGL Harmless or Dangerous? Dealing with Mentally Disabled Residents Too often, companies seek legal advice AFTER they have made a bad situation worse by taking an action that creates a fair housing liability. The goal of the session is to assist owners and management with how to avoid costly disability complaints by helping them recognize when a situation is fair housing related; if, when, and how to accommodate; and when an eviction may be the last resort. This cutting-edge information will continue to be valuable in the future because, as the population ages, mental disability promises to be an even greater concern for our industry. Attendees will have an opportunity to learn how to address many of the behavioral issues caused by mentally disabled residents through actual scenarios. SpEAkERS: Kathy Belville and Craig McMahon, Kimball, Tirey & St. John LLP OpS A 10-Step Action Plan for Suppressing Crime in Apartments Via an interactive show & tell, an Atlanta owner/operator of 1,100 units will share his tips and techniques for successful management of crime issues in high crime apartment communities that he’s personally repositioned. Through a process he calls the Turnaround Template, he systematically repositions class C apartment communities and takes them from unhealthy to award winning by addressing the crime and community safety component as his #1 priority on takeover day. Whether your property is an A+ or D-, you’ll benefit from seeing this fascinating virtual tour of the signs that can tip off a manager to criminal activity or unsafe property conditions. Leave with a 10-step action plan to suppress crime in your apartments. Learn the signs that a professional property manager should look for that indicate criminal activity might be happening on your property and steps that can make the apartment community safer. See and understand photographs of a real-world apartment’s crime problems and solutions. SpEAkER: Brent Sobol, Happy Home Communities HR Appreciate & Invigorate or Snooze & Lose— Rejuvenating the Weary Workforce Multifamily housing employee turnover has recently hit historic lows, despite reduced benefits, increased workloads, frozen wages, and tight operating budgets. With hints of economic recovery, tired employees are predicted to leave. For owners holding out for better times, massive employee turnover would be a harder hit in a slow recovery. Learn the top 10 reasons employees leave, what will make them want to stay, and secrets to ensure you thrive in the employee satisfaction arena. Reinforced with research, results, and industry case studies, this session will provide insights on how to engage and reinvigorate our greatest assets: our employees. Understand how the economy has impacted the multifamily housing employee base. Learn how to minimize employee churn through insights on how to reinvigorate and retain burned out team members. Discover how to distinguish those employees that may need to move on. Gain practical tools you can implement in your organization now. Get the hard facts from data gathered from multifamily housing industry leaders: the costs associated with business as usual and the costs associated with turnover. Know the impact inaction could have on your organization and walk away with best practices and takeaway tools for rejuvenating the weary workforce. SpEAkERS: Mary Gwyn, CPM, Apartment Dynamics; Joleen Brannigan, Grace Hill; and Jennifer Staciokas, Lincoln Property Company 11:45 a.m. – 1:15 p.m. Kevin Carroll See page 4 for description. Christine Cashen See page 4 for description. TL TL NAADesignatesreceivea$100discountofftheirconferenceregistrationfees! Lookforthediscountcodeinyourdesignationrenewalletter. earn creDit toWarD Your professional Designation Attending the NAA Education Conference & Exposition will give you up to six credits—all you need to reach your renewal goal—and it’s a great investment in your career. Come to the Conference and earn or renew your Certified Apartment Manager (CAM), Certificate for Apartment Maintenance Technician (CAMT), Certified Apartment Portfolio Supervisor (CAPS), Certified Apartment Supplier (CAS), or National Apartment Leasing Professional (NALP) designation. Visitwww.naahq.org/designationstoreviewdesignationrequirementsandsubmitCECs. 11  http://www.naahq.org/educonf11/Education/Pages/BreakoutSessions.aspx http://www.naahq.org/education/designationprograms/Pages/default.aspx http://www.naahq.org/education/designationprograms/Pages/default.aspx http://www.naahq.org/education/designationprograms/Pages/default.aspx

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NAA Education Conference & Expo 2011

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