NAA Education Conference & Expo 2011 - (Page 9)

track Session key ES HR GRN LGL Executive/Strategic HumanResources Green Legal M&L MH NAHMA OpS Marketing&Leasing MilitaryHousing NAHMA/AffordableHousing Operations pD S/I S/S professionalDevelopment Specialty/IRO Specialty/Student M&LTC  arketing&Leasing M Technology TL ThoughtLeader Learn how industry leaders use today’s sleek and simple technology to develop and measure the performance of their marketing and their sales teams to achieve annual revenue; and how to increase prospects and decrease marketing costs. SpEAkERS: Mark Sadosky, CallSource; Cherie Shaw, Greystar Real Estate Partners West; Jennifer Staciokas, Lincoln Property Company; and Robert Turnbull, RentWiki pD Energizing the Newly Promoted: Don’t Let Your New Supervisors Run Out of Gas! Promotion from within can be an effective employee retention and recruiting tool. Too often, however, new bosses can fumble, flounder, and eventually fail. This session will help attendees define positions, set expectations, and guide newly promoted superstars to a long track record of success. It’s not easy to ensure that new supervisors clear the obstacles encountered during those first few months of being the boss. However, thoughtful coaching and mentoring will help keep engagement and motivation high, while keeping turnover costs low. Learn how to keep your new leaders challenged, enriched, and supported. Learn how to set expectations and identify the best supervisory candidates. Inspire the newly promoted to redefine the position they are stepping into. Create a success plan for the new supervisor’s first year on the job. Identify mistakes that commonly trip up new supervisors, and learn how to spot warning signs that the promotion isn’t working, and what to do next. Master the art of motivating and mentoring the new supervisor and create a continual cycle of future successful leaders. SpEAkERS: Patty Morgan Seager, Seager Marketing; Steve Matre, Banner Property Management; and Kara Rice, Grace Hill OpS Learn the $ecret$ to Making Your Owner Happy! Throughout the last few years, we have continued to witness unprecedented uncertainty in occupancy statistics, acceleration of available leasing opportunities for residents, bombardment of new marketing methodologies, as well as financial institution and vendor turbulence; yet—in a paradoxical way—a positive trend in rental rates and occupancy in most U.S. markets. Looking forward, the multifamily real estate world is left pondering how to reconcile the immediate past with an undefined future. This is especially true for the role of the portfolio supervisor and community manager, who must maintain a high level of asset management diligence in order to effectively address the issues of this variable market. This session provides a unique opportunity to hear directly from the owner and asset manager’s perspectives on the asset management issues that affect a multifamily asset investment strategy. These issues include risk and financial management along with an in-depth understanding of an asset’s evaluation and performance. With the portfolio supervisors’ oversight and guidance, coupled with the community manager’s presence on the front line in a collaborative approach, the entire property management interdisciplinary team can be engaged in a more cross-functional, real time, systematic methodology to provide top-level asset management to the multifamily asset. It is through this alignment of services and management disciplines that the community’s full value can be maintained and dynamic growth can occur. SpEAkERS: Gary Hofstetter, New Boston Management Services, Inc; Edward Gelles, Rappaport, Aserkoff and Gelles; Raymond van Beveren, TVO North America; and Cindy Clare, Kettler Management HR Engaging a Multi-Generational Workforce—A Strategic Framework for Success As the economy slowly recovers and employers continue to rebound, there will be an increased focus on the need to integrate talent management processes. Improvement to these processes will be discussed in order to respond to the changes occurring within the workforce. These trends include the increased number of contract workers, the concern over top performers leaving their positions for better opportunities elsewhere, the impatience of the highly motivated Gen Y worker, and the increasing numbers of baby boomers exiting the workforce. Attendees will be exposed to employment trends and recommendations for attracting top tier talent and introduced to a strategic framework that can facilitate integration among cross-functional teams. Learn successful practices regarding attracting, selecting, engaging, developing, and retaining talent. Gain valuable information from findings of a nationwide survey of multifamily housing owner operators and their preferences in addition to the top 10 drivers of engagement. SpEAkER: Debbie Phillips, Ph.D., The Quadrillion GRN A Practical Approach to Sustainability Audits: Opportunities for Green Improvements Apartment owners and operators are increasingly interested in providing greener, healthier homes for their residents while reducing ever-higher utility costs. A sustainability audit can cost-effectively identify opportunities to accomplish these goals. Sustainability experts will provide real-world examples, case studies, and details to address the nuts and bolts of conducting an audit, including how to prepare, what to bring, what to look for, and how to complete the audit efficiently. Attendees will walk away with their eyes opened to the range of opportunities available at their communities, ready to embark upon their own sustainability audits. Hear how to identify energy and water efficiency opportunities, as well as opportunities to improve resident comfort and health, at multifamily communities. Learn how to identify small issues now that could become much more expensive to remedy or become serious safety or liability risks. Leave the session equipped to plan and execute an efficient sustainability audit and learn what to look, smell, feel, and listen for during the audit, helping to identify critical issues affecting building performance. SpEAkERS: John Klein, JDM Associates; Louis Schotsky, Equity Residential; and Thomas Smith, Prudential Real Estate Investors NAHMA NAHMA Presents Top 10 Tips for Preparing for and Successfully Completing Your Tax Credit Compliance Reports and Inspections Tax credit properties are subject to monitoring by both state agencies and investors/syndicators. Although requirements vary, they generally include mandating that owners provide data on a quarterly or annual basis for each LIHTC unit, certifying annually that they are in compliance with Section 42, systematic review of tenant files, physical inspection of the units, and a desk audit of all applicable site-specific tax credit information. Non-compliance can result in significant consequences, including recapture of the tax credits by the IRS. In this session, industry experts provide key techniques for preparing for and successfully completing tax credit compliance reports and inspections. SpEAkERS: Greg Proctor, Windsor Group, LLC; Gianna Solari, Solari Enterprises, Inc.; and Karen Newsome, WinnResidential MODERATER: Michelle Kitchen, NAHMA afforDaBle housing spotlight In partnership with the National Affordable Housing Management Association (NAHMA), NAA will again offer an in-depth look at affordable housing issues. An entire track is focused on topics dealing with finance, regulatory requirements, preservation, and more. Don’t miss the great opportunities to expand your knowledge and contacts through the NAHMA led sessions. 9  http://www.naahq.org/educonf11/Education/Pages/BreakoutSessions.aspx http://www.naahq.org/educonf11/Education/Pages/BrowsebyTrack.aspx#nahma

Table of Contents for the Digital Edition of NAA Education Conference & Expo 2011

NAA Education Conference & Expo 2011

https://www.nxtbookmedia.com