Davita Code of Conduct 2013 - 31

Frequently Asked Questions
The following FAQs apply to all DaVita kidney care businesses.
COMPLIANCE HOTLINE
Q: If I make a report to the Compliance Hotline, will I have to speak with a DaVita teammate?
A: No. The Compliance Hotline is staffed by a third-party contractor with trained personnel.
Q: Do I have to provide personal information?
A: If allowable under local law, you do not have to provide your personal information. However, in some countries
local law prohibits anonymous reporting. In these countries, the Compliance Hotline may not be able to accept
your report if you do not provide your name and you may decide not to make the report. Please refer to your
local Compliance Hotline Policies or Country Hotline Guide for more information.
Q: What issues should I report to the Compliance Hotline?
A: Suspected or actual violations of DaVita’s Compliance policies and procedures, applicable laws and regulations,
and this Code. For example, improper gifts, bribes or kickbacks, falsification or destruction of information,
healthcare billing concerns, financial reporting issues, conflicts of interest, and misuse of DaVita funds
or property.
Q: How long will it take to follow up on my complaint?
A: All Compliance Hotline reports are investigated within a reasonable time frame based on priority. You can use
the report number and PIN provided by the Compliance Hotline vendor to check on the status of your report,
although detailed information is not provided.
Q: Is there any way my identity can be found out when I file a Compliance Hotline report?
A: DaVita strives to maintain the confidentiality of individuals who report concerns to the Compliance Hotline.
However, the individual making the report may become known during an investigation based on factual
circumstances. Teammates who file a Compliance Hotline report are reminded that DaVita will protect the
identity of each reporter to the extent possible and that DaVita prohibits retaliation for reporting Compliance
issues in good faith.
Q: Will individuals named in a Compliance Hotline report be notified that they have been identified in a Compliance
Hotline report?
A: Yes, in certain countries individuals identified in a Compliance Hotline report will be notified of the accusations
against them. This will occur once it is determined that such notification will not unduly compromise the
investigation. Such notice will not provide the identity of the individual who filed the report, unless required by
law. Refer to your local Compliance Hotline Policies or Country Compliance Hotline Guide for more information.
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Davita Code of Conduct 2013

Table of Contents for the Digital Edition of Davita Code of Conduct 2013