NON-RETALIATION Q: What is “good faith”? A: Good faith means truthful and without malice or ill intent. Q: What does it mean to file a Compliance Hotline report in “good faith”? A: A Compliance Hotline report filed in “good faith” means a teammate believes a violation has occurred, and the violation is reported truthfully and without malice or ill intent. QUALITY PATIENT CARE Q: I think a nurse may have made a mistake in administering a drug to a patient. When I mentioned it to the nurse, he seemed annoyed and said he would handle it. I am not sure anything was done. Should I do anything else? A: If you are uncertain, keep raising the issue. Talk to your supervisor or report the issue to the Compliance Hotline. Errors do occur in practice, but with care and attention from everyone, they can be prevented or corrected.