Signature Vacations - Cruise 2008/2009 - (Page 18) When you book with Signature Vacations (hereinafter expressed as SV) you agree to the Terms and Conditions. Please ensure that you read and understand these before booking your vacation. Terms & Conditions BOOKING INFORMATION Payment: Prices are in Canadian dollars per person double occupancy unless otherwise stated and are subject to change without notice. Non-Refundable Deposit: $250 per person. Travel Insurance: If purchased, must be paid with deposit. Your Booking Agent (hereinafter expressed as Agent) is responsible for ensuring that we receive full payment. Balance is due at SV 45 days prior to departure; immediately if you book within 45 days unless earlier payment is required to qualify for an Early Booking Bonus. We reserve the right to cancel your booking if not paid in full at due date. Credit Cards: We accept Mastercard, Visa and American Express in Canadian dollars only. Your verbal authorization of the use of your card indicates your compliance with our booking Terms and Conditions and confirms your reservation whether or not you have actually signed the appropriate draft. Pricing: Prices in this brochure include all mandatory hotel taxes and service charges. Additional charges for Canadian transportation tax, departure taxes and tourist cards are shown separately and must be paid in advance unless otherwise indicated. G.S.T., H.S.T. and other transportation-related fees, where applicable, are included in the departure taxes figure. Prices may vary within dates shown. All prices are subject to change and we reserve the right to impose currency or fuel surcharges. Special Requests: We will do our best to convey your special accommodation requests and other requirements but these are strictly at the discretion of the hotel, cannot be confirmed prior to departure and may be subject to surcharges payable locally. SV is not responsible if these special requests are not met. Requests for complimentary accommodation upgrades (where these upgrades are available at a published price) are not possible. Passengers with Special Needs: SV must be advised of special requirements at the time of booking and every effort will be made to accommodate special requests, but we cannot confirm a reservation until all travel suppliers have acknowledged they can provide the services requested. There may be a charge for some services such as special transfers. SV or its suppliers reserve the right to deny boarding if prior notification is not given – even with a medical certificate. Inflight Services: Charges may apply to inflight services. On all other carriers, any special inflight meals must be requested at least 72 hours prior to departure. If your special meal is not available there will be no refund. All carriers charge for alcohol. Inflight entertainment: There may be a charge for headsets. Animals: Only service animals are permitted on board the aircraft. Children: Infants under two years of age at completion of travel fly free of charge (one infant per adult 13 years plus) but are not allocated an aircraft seat nor any baggage allowance. If an infant turns two while in destination, a round-trip child fare must be purchased prior to travel. Infants under 6 weeks require a doctor’s certificate. Skycots are available on a limited “first come” basis (depending on aircraft type) and must be requested at time of booking. Requests for cribs or other services must be made at time of booking and paid for directly at the resort. Package prices for children (ages 2 to 11 unless othe wise specified) are based on a child sharing with two full-paying adults or with one adult who pays the single supplement (unless otherwise stated). Two children sharing a room on their own each pay full adult price except at hotels that offer child room rates. BOOKING CHANGES Holiday Insurance: In the case of cancellation due to health problems or unforeseen circumstances it is extremely important that all vacationers be insured, especially in light of limited provincial health care coverage. SV cannot accept responsibility for travellers’ health problems; we therefore strongly recommend that you purchase the special travel insurance plan offered by SV or secure equally comprehensive coverage from your Agent. Medical coverage can be purchased at any time prior to departure by calling 1-866-884-4403. If You Change Your Booking: Any change to a booking requested more than 45 days prior to departure is subject to a $50 administration fee (including G.S.T.). A name correction, change of name, departure date or tour within 45 days of departure makes the booking subject to full applicable cancellation charges. Changing all names on file constitutes a cancellation. If rooming requirements are altered due to cancellation by one or more passengers, the passengers still travelling must pay the applicable rate for the accommodation to be occupied. Once travel has commenced, NO changes to the booking are permitted. If We Change Your Booking: This brochure is prepared months in advance, and occasionally an advertised facility is either modified or not available. Sometimes even after confirming your booking, we may have to make changes to your holiday arrangements. Most changes will be minor, however, occasionally we must make a major change to your holiday prior to your departure. Major changes include: • change of destination; • change of departure or return by more than 16 hours; • change of accommodation standard; • increase in your package tour cost by more than 7% (unless government imposed); • change of the routing requiring additional traveller identification or documentation without sufficient time to obtain this documentation before departure; or • an error in published rates. If we make a major change, we will advise you or your agent as soon as possible, and you may: a. accept the change as offered; b. select an alternate vacation with SV as available and at the applicable price; or c. cancel your vacation completely with a full refund of the price paid to SV. Sometimes the accommodation reserved is not available for reasons such as unexpected maintenance problems or overbooking, and a substitute hotel of equal or greater quality is provided. If the hotel standard is downgraded and you accept the change as offered, a refund for any difference in price would be issued. We reserve the right to change published prices without notice or to pass on government imposed taxes, transportation related fees or surcharges including those for fuel or currency fluctuations to the traveller. Force Majeure – Important Note: We may not be able to refund in full for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, weather causing beach erosion, epidemics or health risks, technical or mechanical problems with transport as well as flight delays due to weather, government action, closed or congested airports or ports, supplier insolvency and any events beyond our direct control. If You Must Cancel: The following charges apply from the date we are advised of your cancellation: The day of departure is excluded when calculating cancellation on change fees. More than 45 days $250 (loss of deposit); 22 to 44 days 50% of total price; 21 – 0 days 100% of total price. Cancellation charges include G.S.T. and are effective from the day that our Agency Service Centre records your cancellation. SV reserves the right to re-sell any cancelled seats or accommodation without refund. Note: Club Transat seating, where reserved, as well as all taxes, is 100% non-refundable. E-DOC’S & TRAVEL DOCUMENTS E-Doc Issuance: E-Documents for fully paid bookings are available no later than 14 business days prior to departure and can be accessed by either you or your Agent at www.signaturevacations.com/edoc. All E-Documents are non-refundable and only valid for the flights & dates purchased and cannot be exchanged for other flights. Issuance of a paper ticket is subject to a CDN$30 administration fee (US$30 if issued outside Canada).Payment of any airport improvement tax levied is the responsibility of the passenger. Cuba and the Dominican Republic require tourist cards that will be subject to additional re-issue fees if lost, stolen or incorrectly completed. Documentation: It is your responsibility to have the identification necessary for travel to your destination and it is your responsibility to obtain, at your expense, such documentation. We strongly recommend that you travel with a valid passport (valid for at least 6 months beyond your return date) and be prepared to present government issued photo identification before boarding any flight. Where a country allows Canadians entry with a birth certificate, photo I.D. (such as a driver’s licence) will also be required. Landed immigrants without Canadian citizenship or Permanent Resident Cards may be denied boarding upon return to Canada. If your travel documents are not in order you may be refused boarding and you will be responsible for any costs incurred in catching up with your tour and no tour refund will be issued. A criminal record can also lead to denial of entry or passage to destination. Children and infants require proof of citizenship and date of birth. For destinations requiring a passport, children must also have separate passport identification. Infants under 2 years must possess tourist cards for travel to Cuba and Dominican Republic and these will need to be purchased from the SV Airport Representative prior to check-in. Special notarized documentation may be required for unaccompanied minors and children under 18 travelling without both parents. Parents, especially those with different surnames from their children, should carry documentation proving custodial rights. Ask for details at time of booking. FLIGHT CHANGES Aircraft & Schedule Changes: Your airline E-Docmuments contain conditions of carriage which limit the carrier’s liability under internationa http://www.signaturevacations.com/edoc http://signaturevacations.com
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.