Signature Vacations - Cruise 2008/2009 - (Page 19) Connecting Flights: Passengers booking connecting flights, particularly when the E-Documents issued for these flights prohibit last-minute changes, are advised to allow ample time (minimum 3 hours, preferably overnight) between the connecting flight and the charter. All connecting flight reservations are made at the risk of the passenger who expressly agrees to assume the cost of any loss in the event of a change to the original flight schedule. SV cannot be held liable for damages or additional fees incurred by passengers due to missed flight connections. AT THE AIRPORT Airport Check-In: Seats are allocated on a first-come, first-serve basis unless you have pre-purchased Advance Seat Selection. All passengers should arrive at the airport at least 3 hours prior to flight departure. Check-in opens at least 3 hours prior to the flight (check your E-Document for exact time) and closes 45 minutes prior to departure. For security reasons, all passengers must be present for check-in. You will not be allowed to board, nor will you be entitled to a refund, if you have not checked in by that time. It is your responsibility to get to the airport on time and, after check-in, to proceed to the correct gate by the time specified on your E-Document. SV cannot be held responsible for missed flights. Please remember airlines reserve the right to deny boarding to any passenger they deem to be in an unfit condition to fly. Advance seat selection is available on Skyservice (except exit rows) and Air Transat. If your requested seats are not available, compensation will be limited to a full refund of the fee paid. To receive a refund, keep your original boarding pass and call the carrier within 30 days. If your seats are changed by 3 rows or fewer, you will not be notified of the change nor will a refund be offered. Baggage Allowance: Please see your E-Documents, signaturevacations.com or the airline for details on baggage allowance and updated baggage regulations. Please note all luggage weighing in excess of 20 kg total will be subject to an additional weight surcharge. Lost, delayed, or damaged baggage is the responsibility of the airline – with the exception of sports equipment which is not covered and must be insured separately. In the event that your baggage is delayed at your destination or upon your return home, please contact the airline representative before leaving the airport. Failure to notify the airline representative will invalidate your claim. Baggage handling is performed by independent contractors over which SV has no control. SV does not assume responsibility for loss of or damage to baggage or other possessions, and strongly recommends you purchase insurance to cover this. ON THE SHIP Sailing times: The sailing times shown in this brochure are correct at the time of going to print. They are however, subject to change. Weather conditions, other circumstances beyond our control or safety considerations may mean that we must change cruise itineraries, facilities and amenities available on the cruise before or after departure, including arrival & departure times in port. If necessary, the cruise operator has the right to change one ship for another, change itineraries and destinations. Local conditions may demand a change to the amount of time spent in a port, or eliminate a port altogether. A short notice change of itinerary, ship or hotel may mean some facilities are not as described. Compensation may not be given for such changes. Picture Windows/portholes: In some cabins your view may be obstructed due to lifeboats and their supporting structures. At times of heavy swell and high waves the portholes in cabins on lower decks may be covered. Cabins for 3/4 people: These may not be necessarily larger than standard cabins and extra berths will usually be upper bunks not suitable for the less mobile or elderly. IN DESTINATION Hotel Check-In & Check-Out: Regardless of your flight arrival or departure time, most hotels expect departing guests to vacate rooms by 12 noon and arriving guests to check-in after approximately 3 pm to allow for cleaning. In all-inclusive hotels, property privileges commence at check-in and discontinue upon check-out. SV does not assume responsibility for any loss or damage resulting from the use of bellman services. Construction and New Hotels: All hotels undergo routine maintenance and renovation. In popular resort areas there is considerable on-going construction and SV is not responsible for any interruption and/or inconvenience you may encounter as a result. At brand new hotels, some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. Optional Tours & Activities: SV cannot be held responsible for sporting or other activities or optional tours sold locally, as these services are not operated by SV. Tours featured are all at extra charge, subject to change and availability. Mention in the brochure does not imply SV’s endorsement. It’s Different Away From Home: Canadians enjoy a standard of living which is among the highest in the world. In other countries, the uninterrupted supply of water and electricity, local health conditions, levels of security and standards of food and beverages may differ from those enjoyed at home. In tropical climates, insects enjoy deluxe hotels as much as they do budget properties! Illness or inconvenience resulting from the services provided or omitted at the destination are outside the reasonable control of SV and SV cannot accept any responsibility for such illness or inconvenience. Many resorts are frequented by topless sunbathers which is beyond the control of SV. SV does not accept responsibility for the behaviour of other guests nor the withdrawal of services or facilities due to local cultural and political events or holidays. These circumstances are usually regulated by local governments and are beyond SV’s control. Traditionally, summer and fall are the rainy seasons in the Caribbean. Tropical showers are to be expected and can increase to tropical storms and hurricane force winds. PACKAGE INFORMATION Inclusions: Your holiday includes only the travel services purchased. All other details are provided for your information only and should not be construed as being included in the price of your holiday. Included features may vary and are subject to withdrawl by the hotel. All activities are on a first-come, first-serve basis and are subject to equipment availability. Daily activities programmes are subject to an adequate number of participants and local reservations may apply. Capacity may be limited during busy seasons and all activities take place weather permitting. Sporting and social activities as well as amenities and entertainment are provided on a complimentary basis by the hotel and do not constitute a cost component of your holiday unless otherwise indicated. Drinks are available during bar opening hours only. À la carte dinners may be limited and reservations are usually required. Some restaurants may have a dress code. Spa services are at additional charge and introductory scuba lessons in the hotel pool do not comprise scuba certification. Bonus features do not have any cash value. Any Room Upgrades are strictly on a space availability basis and cannot be guaranteed prior to your arrival. Unused Tour Services: No refund is allowed for any portion of unused tour services, including unused accommodation and car rental. Brochure Presentation: Every effort has been made to ensure that prices, accommodations, ground transportation, airlines, and pricing are as represented in this brochure. Imperial/metric conversions and drive times are approximate. SV cannot be held responsible for the acts or omissions of suppliers or for services provided by them and reserves the right to alter or cancel any services you have purchased. Inclusions may vary depending on the weather, tour operator arrangements, or other uncertainties and are subject to change. The photographs appearing in this brochure are representational only and are not a guarantee that everything will be exactly as depicted at the location on arrival. This brochure is effective January 1, 2008 at which time it cancels and supersedes any previous publications relating to the same products. PROBLEM HANDLING If you encounter any issues or have a complaint while in Resort, you must advise your Signature Vacations Representative or the hotel management immediately to provide us the opportunity to investigate and/or resolve your complaint. If for any reason we are not able to resolve the complaint during your vacation, you must notify our Customer Correspondence department within 30 days of return from your vacation. Failure to adhere to the notification guidelines outlined above may affect the timeliness of our response, the accuracy of our investigation, and will be a consideration in reviewing complaint resolution options. Arbitration of all Disputes: You agree that any dispute, controversy or claim arising out of or in relation to the services purchased by you, including any question regarding the existence, interpretation, validity, breach, termination or claim made pursuant to your contract with us, shall be submitted to a single arbitrator in the province or territory in which you reside. The laws of respective provinces shall apply in the determination of any such dispute, controversy or claim. The single arbitrator shall have the authority to award costs and interest as part of the decision rendered and may also award such interim relief as deemed necessary by him/her. The decision of the single arbitrator shall be final and no party may appeal the decision to any court. Class Action Waiver: You hereby expressly waive any right to commence or participate in any class action against SV and you expressly agree to opt out of any class action proceeding against SV. SV cannot accept liability for any representations made by Agents, hotel employees or http://www.signaturevacations.com http://www.signaturevacations.com
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