Energy Biz - July/August 2008 - (Page 29) Transforming the way you do business A LEADING CUSTOMER MANAGEMENT COMPANY Vertex Outsourcing leverages deep utility sector experience and knowledge to help our clients become the best in the eyes of their customers and stakeholders. In fact, the majority of our North America management team has worked directly for leading U.S. and Canadian utility companies and key utility service providers. Working as partners, we’ll provide the unique insights that will generate actionable ideas and help you achieve new levels of operational excellence. The results we delivered for our clients ensured our number one rating as the Utility & Energy Business Process Outsourcing provider by the ‘Black Book of Outsourcing.’ www.theblackbookofoutsourcing.com More than 9,000 people in 60 locations spanning the UK, India and North America: • Handling 34 million client customer accounts • Responding to 206 million inbound calls • Closing 201 million customer transactions Vertex Outsourcing is a proud member of BUSINESS DEVELOPMENT NORTH AMERICA 1.888.258.5872 e-mail: info@vertexoutsourcing.com www.vertexoutsourcing.com http://www.vertexoutsourcing.com http://www.theblackbookofoutsourcing.com http://www.vertexoutsourcing.com
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