Convenience Store News - July 2017 - 46

OPERATIONS

Store Ops + Labor + HR + Real Estate + Financial + Field Ops

NRF President and CEO Matthew Shay
stated in a press release.
Training employees not just in the current job they apply for, but in other facets of
the business - including training to promote
their growth within the organization - leads
to happier employees and better retention,
according to the Great Place to Work study on
the best places to work in the retail industry.
"People at all levels want to feel they have
something valuable to offer the team, and training helps to provide that," Great Place to Work
Executive Vice President Tony Bond said in
Fortune's report. "The Best Workplaces offer
clear management tracks, as well as routine
ways for front-line employees to improve their skills.
These can be as simple as one-on-one check-ins with
supervisors or bite-sized training opportunities in the
form of apps and web videos that fit within retail coworkers' sporadic downtime."
At Sheetz, every employee is provided training,
and the company believes in investing in training and
development to help workers advance further. At the
entry level, employees receive 40 hours of training,
both online and hands-on, and are provided with a
mentor. Management staff gets an additional 24-plus
weeks of training and development, while a store manager is trained for six months.
"We invest heavily in training components," Doliveira said.

"We talk a lot about engagement
here and have a strategic focus on
it because happy employees stay,
deliver better customer service, and
produce and perform better."
- Stephanie Doliveira, Sheetz Inc.

"Both wages and training and
development is an investment
in people, and they are smart
investments in my opinion."
Sheetz also believes in promoting from within and
is always looking to identify internal candidates who
have the potential to grow into management roles.
More than 95 percent of Sheetz's store managers are
promoted from within.

46 Convenience Store News | JULY 2017 | WWW.CSNEWS.COM

Engaging employees with training that's broken
down into smaller, more digestible parts or even
gamified is another tactic, especially useful with the
younger generation, according to Steven Kramer, CEO
of WorkJam, which offers an employee engagement
mobile app for hourly workforces that includes communication and training components. The WorkJam
solution is used by Shell.
"A lot of training is very heavy - big binders and
15-minute tests and assessments - and for an hourly
worker, particularly the younger generation, it's not
taken as seriously as it should be," Kramer said. "Safety
training, for example, can be mundane and boring, so
why not break it up and gamify it to allow employees
to earn digital badges and points around it."
Onboarding and up-to-speed training is the No.
1 thing that impacts six- to 12-month retention,
RainmakerThinking's Tulgan said. This includes a
manager who offers "coaching style" training, helping
employees navigate their ability to get the things they
want, such as more control over their schedule, and
preventing cliques from forming.
"Developing the manager and the management
team of the store is important because often people
will leave because of their manager," Doliveira agreed.
"You combat that by investing in the development of
leadership."
TACKLING TURNOVER

The majority of convenience store industry turnover
comes from entry-level store associates. Length of
employment increases as people move up the ladder.
Store associates stay for an average of 2.2 years, assistant
managers for 3.2 years, and store managers for 6.4 years,
according to the CSNews 2016 HR & Labor Study,


http://WWW.CSNEWS.COM

Table of Contents for the Digital Edition of Convenience Store News - July 2017

Contents
Convenience Store News - July 2017 - Intro
Convenience Store News - July 2017 - Cover1
Convenience Store News - July 2017 - Cover2
Convenience Store News - July 2017 - 3
Convenience Store News - July 2017 - 4
Convenience Store News - July 2017 - 5
Convenience Store News - July 2017 - Contents
Convenience Store News - July 2017 - 7
Convenience Store News - July 2017 - 8
Convenience Store News - July 2017 - 9
Convenience Store News - July 2017 - 10
Convenience Store News - July 2017 - 11
Convenience Store News - July 2017 - 12
Convenience Store News - July 2017 - 13
Convenience Store News - July 2017 - 14
Convenience Store News - July 2017 - 15
Convenience Store News - July 2017 - 16
Convenience Store News - July 2017 - 17
Convenience Store News - July 2017 - 18
Convenience Store News - July 2017 - N1
Convenience Store News - July 2017 - N2
Convenience Store News - July 2017 - 19
Convenience Store News - July 2017 - 20
Convenience Store News - July 2017 - 21
Convenience Store News - July 2017 - 22
Convenience Store News - July 2017 - 23
Convenience Store News - July 2017 - 24
Convenience Store News - July 2017 - 25
Convenience Store News - July 2017 - 26
Convenience Store News - July 2017 - 27
Convenience Store News - July 2017 - 28
Convenience Store News - July 2017 - 29
Convenience Store News - July 2017 - 30
Convenience Store News - July 2017 - 31
Convenience Store News - July 2017 - 32
Convenience Store News - July 2017 - 33
Convenience Store News - July 2017 - 34
Convenience Store News - July 2017 - 35
Convenience Store News - July 2017 - 36
Convenience Store News - July 2017 - 37
Convenience Store News - July 2017 - 38
Convenience Store News - July 2017 - 39
Convenience Store News - July 2017 - 40
Convenience Store News - July 2017 - 41
Convenience Store News - July 2017 - 42
Convenience Store News - July 2017 - 43
Convenience Store News - July 2017 - 44
Convenience Store News - July 2017 - 45
Convenience Store News - July 2017 - 46
Convenience Store News - July 2017 - 47
Convenience Store News - July 2017 - 48
Convenience Store News - July 2017 - 49
Convenience Store News - July 2017 - 50
Convenience Store News - July 2017 - 51
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Convenience Store News - July 2017 - 53
Convenience Store News - July 2017 - 54
Convenience Store News - July 2017 - 55
Convenience Store News - July 2017 - 56
Convenience Store News - July 2017 - 57
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Convenience Store News - July 2017 - 60
Convenience Store News - July 2017 - 61
Convenience Store News - July 2017 - 62
Convenience Store News - July 2017 - 63
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Convenience Store News - July 2017 - Cover3
Convenience Store News - July 2017 - Cover4
Convenience Store News - July 2017 - U1
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