Convenience Store News - December 2017 - 64

A Connected
Workforce

A Connected
Community

Keynote speaker Eric Chester advised attendees on
how to better connect with their employees to create
a truly inspired workplace. Contrasting today's millennial workers with previous generations, he pointed
out that finding, developing and keeping great people
is much harder in today's economy.
Using examples from
both inside the convenience retail industry
(QuikTrip, Sheetz,
Kwik Trip and Casey's)
and outside (Mars,
Wegmans, Marriott and
Apple), Chester provided case studies on how
making employees feel
valued and acknowledged creates a culture
that, in turn, makes
your store a fun and terrific place to work.
Chester is the author
of "On Fire at Work:
How Great Companies
Ignite Passion in Their
People Without Burning
Them Out." Today, "the onus is on the prospective
employer to show how he/she can fulfill the prospective employee's goals, not vice versa," he said.
He argued that too many companies "fish" for new
workers when they should be "hunting" for them.
This means beating the bushes of local high schools,
trade schools and colleges, and incentivizing your top
employees to refer friends like them.
Companies should even hunt among their best customers and best competitors, he urged.
Chester also noted that the best companies to work
for are always trying to get better and they constantly
seek feedback from employees on what the company
can do to make their job better.
"Listen, respond, engage and acknowledge what
they are doing right," the author said.

"C-store doesn't just stand for convenience store. It
also stands for community store," outgoing NACS
Chairman Rahim Budhwani said during his final
address as chairman.
Budhwani, CEO
of Birmingham, Ala.based 6040 LLC,
discussed how the
industry's focus on
community is "critical," as c-stores are
strongly tied to the
communities in which
they operate. "I have
seen firsthand how
our industry makes a
difference in communities," he said.
Recalling his time as chairman, Budhwani said he
was able to learn new ideas from around the world,
particularly during the NACS Convenience Summit-
Asia in Tokyo and Sapporo, held in March, which
highlighted innovation at Japanese c-stores with very
small footprints. And this past summer, he and other
U.S. retailers met with Indian Prime Minister Narendra
Modi to discuss bringing best practices from the U.S.
convenience store industry to the market in India.
"Our industry is successful because we share ideas,
whether with fellow retailers here in the U.S. or with
others around the world," the outgoing chairman said.
"But most of all, we succeed on a global scale because
we understand the local customer."
Budhwani also recognized the importance and
growth of the single store, the "entrepreneurial community," reflecting on the usefulness and importance
of engaging with NACS when he was a small operator
working to grow his business.
He acknowledged the challenges presented by ecommerce, but urged attendees not to be distracted by new
technologies that are "shiny objects," which can take their
focus from community, which is what is truly important.
"The community focus is our competitive advantage," he said.

64 Convenience Store News | DECEMBER 2017 | WWW.CSNEWS.COM


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Table of Contents for the Digital Edition of Convenience Store News - December 2017

Contents
Convenience Store News - December 2017 - Cover1
Convenience Store News - December 2017 - Cover2
Convenience Store News - December 2017 - 3
Convenience Store News - December 2017 - 4
Convenience Store News - December 2017 - 5
Convenience Store News - December 2017 - Contents
Convenience Store News - December 2017 - 7
Convenience Store News - December 2017 - 8
Convenience Store News - December 2017 - 9
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Convenience Store News - December 2017 - Cover3
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