Convenience Store News - May 2018 - 46

FEATURE

Guiding the
Next Generation
Mentoring programs lead to better careers for employees and
better results for companies By Tammy Mastroberte
WHETHER IT'S A STORE MANAGER seeking to
grow into a corporate position or a vice
president looking to move further up the
ladder, mentoring can provide guidance
and insight to employees at all levels and, in
the end, benefit the organization as well.

"Mentoring leads to better productivity for
an organization, with people performing
at their peak because they are getting the
right answers and references, and they are
getting the job done," Caroline Felici, area
trainer for Southern California at Chevron
Stations Inc., based in San Ramon, Calif.,
told Convenience Store News.
Mentoring also creates camaraderie
and new relationships within an
organization, helping to build people
up - something that is very important in a mentoring relationship.
"When you are a mentor, you
never want to bring somebody
down. You always want to build
them up," Felici said. "You need
to listen and speak to people
with kindness."
Not only does mentorship guide
others to achieve career success,
but it also helps them grow as
individuals, according to Cindy
Rehwaldt, senior manager of
training development at Circle K's
Texas Division in San Antonio.
"It enables people to grow
within themselves which, in
turn, helps them advance and
grow in their role at the organization. It develops professional

46 Convenience Store News C S N E W S . c o m

relationships that help the overall attitudes and morale of
the team," Rehwaldt explained. "Also, the company has a
stronger workforce for promotions."

Mentoring Best Practices
A good mentor provides coaching, guidance and support,
but will also challenge and push someone to grow and
move past their comfort zone. They lead by example and
help mentees discover their strengths, while letting them
learn to find the answers on their own.
Sarah Alter, president and CEO of the Network of Executive Women (NEW), based in Chicago, said she has been
"blessed" to have a number of mentors throughout her
career, to whom she would bring questions and challenges. She often received guidance and recommendations, but was also guided to find her own solutions.
"They didn't always immediately tell me what to do or
give me the solution to the problem. They challenged
me to think it through and come up with the answer
on my own," Alter said. "Some of my most successful
mentor relationships were those who didn't give me
the answer, but guided me through the process to
get there."
Research shows people sometimes don't truly
learn until they fail. A mentor should be the type of
individual one can share failures with; someone who will talk them through
a situation to see what they
can learn from it - without
judgement and with a lot
of support.


http://www.CSNEWS.com

Table of Contents for the Digital Edition of Convenience Store News - May 2018

Contents
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Convenience Store News - May 2018 - Contents
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Convenience Store News - May 2018 - U1
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