Progressive Grocer - June 2018 - 123

STORE
MANAGERS

Cassandra
Alexander

Giant Store #197,
Baltimore

In the past year,
Alexander's store
saw sales over budget by 0.7
percent, and nonperishable inventory results were 0.91 percent
on a goal of 0.99 percent; her
store was budgeted to lose 3.19
percent, but her team controlled
the loss to just 0.13 percent.
She identified and promoted
five associates, with two more on
the bench, continually teaching,
training and developing her team
to achieve results.
Alexander partnered with two
area churches to recognize local
elementary school teachers by
sponsoring an appreciation luncheon, and her store has hosted
a nutrition seminar and a fitness
event promoting cardio activities.

Renee Aquino

Giant Store #155,
Columbia, Md.

In the Columbia
store, Aquino oversaw a nonperishables shrink that improved by 0.2
percent and perishables shrink
that improved by 2.2 percent -
a direct result of her continued
coaching, training and development of department managers
and associates.

Monica Beiler

Giant Store #385,
Dover, Del.

Amy Brooks

Giant Store #365,
Abingdon, Md.

Beiler and her
team drove the
EBIT up from 2.36
percent to 1.02 percent, a swing
of 3.38 percent, and her overall
store satisfaction rating improved
from 71 to 94.

In 2017, Brooks'
store was
budgeted to lose
1.12 percent, but she exceeded
expectations by controlling costs
and growing sales, ending the
year with a positive 0.1 percent.

Her store improved on all
measurable customer service
numbers by more than 3 percent
from last year.

Her other store successes
include a net promoter score
rise of 53 points, from 23 to 76;
a helpful employee score jump
from 67 to 92; and a cashier
friendliness increase from 76 to
96, the highest in the district.

The store was rated in the 90th
percentile for helpful associates
and garnered a 93 percent rating
for cleanliness; Brooks was also
recognized by Boar's Head as a
top performer in deli service.

Aquino educated associates
on the importance of reducing
Giant's carbon footprint by recycling and monitored the organic
recycling program closely, with
the result that recycling at the
store increased 8 percent from
the previous year.

Her store's Blankets for the
Homeless drive, which turns
plastic bags into blankets and
mats, received enough donations
for 25 blankets; to promote the
event, Beiler and her team created an impactful display in front of
the store's community board.

LAP_ProgGroc_GF_05-2018_PRINT_rev.pdf

1

5/17/18

2:22 PM

She reduced product days on
hand by one day by controlling
the back room to ensure that
product got on the sales floor
in a timely manner, while on the
community front, her store was
first in the district and No. 2 in the
region in raising money to fight
childhood cancer.


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