Progressive Grocer - June 2018 - 125

STORE
MANAGERS

Lekeita
Sedgwick-Vann
Giant Store #353,
Towson, Md.

Sedgwick-Vann
was promoted to
store manager in 2015 and "hit
the ground running," according
to a co-worker; a truly handson manager, she is passionate
about "going the extra mile" for
her customers and associates.
She's made huge strides in
shrink reduction in a challenging
store: For instance, her nonperishable shrink results were 0.88
percent versus a goal of 1.03
percent.
Sedgwick-Vann improved
customer satisfaction to an
overall 89 percent and increased
overall associate engagement to
78 percent; with a focus on talent
development, she promoted four
associates into key positions
throughout the store.

Imogene Wilson
Giant Store #748,
Arlington, Va.

Despite challenging competitive pressure,
Wilson led her team to a
successful and profitable year
through steady communication,
detailed daily store tours and
associate engagement, earning
consistent store conditions
ratings of eight out of 10; meanwhile, she beat her EBIT budget
by 0.23 percent.
In 2017, she and her team
ranked No. 2 out of 168 stores
in Giant Landover, in both
cashier friendliness and overall
helpfulness.
Wilson focuses on developing
her team for higher-level roles
and participates in a mentoring
circle at Giant Food; she also
volunteers as a nurse and works
with at-risk youth.

Jessica Fischer

Giant/Martin's,
Giant Food Store
#6514, Jamison, Pa.

By focusing on
merchandising in
nonperishable departments and
quality in fresh areas, Fischer and
her team increased total store ID
sales by almost double digits.
Throughout the year, she
maintained excellent food safety and sanitation results, with
95 percent compliance satisfaction; she also oversaw the
introduction of organic diversion
recycling in the store.
The associate satisfaction rating at Fischer's store increased
24 points during her first year as
manager - the second-highest increase across the entire
Giant Food Store brand; she
accomplished this by helping to
change the store team's culture
to emphasize collaboration.

Barbara Negley
Giant/Martin's,
Giant Food Store
#6065,
Lancaster, Pa.

Negley came in
below budget for both perishable
and nonperishable shrink by
focusing on weekly DSD ledger
reviews, completing credit documents for shortages, conducting
weekly one-on-one meetings
with department managers and
obtaining credit for damages,
among other practices.
Her store achieved an overall
rating of 8 for store conditions,
while her focus on food safety
resulted in a 95.8 percent
audit score.
Negley is the lead for the mentoring circles in her district; she
conducts training and mentoring
for group members, and organizes volunteer activities that benefit
the communities near her store.

Heather
Potthoff

Giant/Martin's,
Giant Food Store
#6473,
New Britain, Pa.

As a result of
Potthoff's focus on customer
service, her store's net promoter
score increased 13 points.
Her store received the most
improved associate engagement
score in the district; she focused
on associate development and
implemented a program called
Yes I Can to start all new hires on
the front end as cashiers before
moving them to their assigned
departments.
Potthoff places a strong focus
on key metrics and performance,
which has helped her store
achieve positive sales growth in
grocery, frozen, HBC, general
merchandise and floral, along
with reduced shrink.

With 4TH generation cherry grower Kyle Mathison's
stamp on them, they must be good.


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Table of Contents for the Digital Edition of Progressive Grocer - June 2018

Contents
Progressive Grocer - June 2018 - Cover1
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Progressive Grocer - June 2018 - Contents
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