Progressive Grocer - June 2018 - 128

COVER FEATURE

2018 Top Women in Grocery
Crista Yellot

The Kroger Co./
Dallas, Kroger
#509, Dallas

Jackie Chandler
The Kroger Co.,
Dillons #40,
Leavenworth, Kan.

Even though
Store #509
underwent an extensive remodel
in 2017, Yellot and her team grew
their friendly scores from customers by 10.1 percent during
three remodel weeks.

Chandler led
her team through
a year of deflated pricing
overall to a 5.6 percent sales
increase, which she attributes
to daily huddles and department head meetings.

She tackled four Kroger priorities in 2017: Her store increased
3.4 percent in the retailer's
customer satisfaction measure,
graded by shoppers, as well as
rising 5.3 percent in in-stock levels, 5.6 percent in fresh produce
and 4.6 percent in fresh meat.

Making sure that she and an
assistant are at the front end or
walking the aisles during prime
time, she improved customer
wait time satisfaction on the
front end from 83 percent to 86
percent, while cashier effectiveness scores increased from 85
percent to 93 percent.

Although hiring is difficult
in the downtown area, Yellot
improved retention by 49
percent versus last year, and
is also an LE management
trainer for the district.

Yvonne Ippolito
The Kroger Co.,
Fred Meyer #5,
Albany, Ore.

In September
2017, Ippolito
moved from her former store
in Salem, Ore., to her current
assignment, a location with
300 associates.
She created a process in
which her management team
overcomes a new hurdle every
week, spurring the Albany store
to achieve improvements in key
company initiatives.
Ippolito received a partner
award from the Keizer, Ore.,
Chamber of Commerce in 2017
for her efforts at her former
location; at the Albany store, she
hosted a major drive for community banks and sponsored the
Veterans Day parade.

128

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Spending time with each new
hire at her store, Chandler improved turnover from 91 percent
to 68 percent.

Megan Houck

The Kroger Co.,
Fry's Marketplace
#669,
Casa Grande, Ariz.

Houck led her
store of 225 employees to have the best division
retention rate in 2017, which was
39 percent over the goal.
She received a top division
award for her previous year's
results in customer satisfaction,
which included being named No.
1 for in-stock conditions, produce freshness, meat freshness
and total friendliness.
A graduate of the Kroger Leadership Academy,
Houck is active internally
and externally, leading her
team in sponsoring charitable
campaigns in the store and
community, and serving in the
Fry's Women's EDGE associate resource group.

Kyla Enslinger
The Kroger Co.,
Dillons #18,
Augusta, Kan.

Promoted from a
smaller store at the
beginning of 2017 to Store #18
in May, Enslinger took charge
of a team that won three district
awards for holiday presentation.
At Store #18, she increased
sales per customer by 2.5 percent by focusing on store conditions and customer satisfaction.
By focusing on total-store
staffing and daily labor management, Enslinger has been
able to decrease overtime
spend by 14 percent, and her
store's back room received a
100 percent rating; remarkably,
these numbers were achieved
while two of the store's entrances were blocked by road
construction.

Amy McCain

The Kroger Co.,
Fry's Marketplace
#679,
Sahuarita, Ariz.

McCain's strong
leadership skills
led her to be named manager
of a 107,420-square-foot Fry's
Marketplace, moving from one
of the lowest-volume stores in
her district to one of the highest-volume sites.

STORE
MANAGERS

Silay
Souksavatdy

The Kroger Co.,
Food 4 Less #348,
Reseda, Calif.

Souksavatdy was promoted in 2017 to
manager of the Food 4 Less
store in Reseda, Calif., where she
manages 62 employees.
She helped her store overcome
sales and morale challenges,
finishing the year among the top
five locations in sales, the top 10
in queuing and No. 1 in produce
sales; by building a strong team,
she helped boost the associate
insight score by 8 percent.
Souksavatdy has taken part in
company leadership programs
and been involved in community
services for schools, animal shelters and the Navy Supply Corps
Foundation, among others.

Laverne Howard
The Kroger Co./
Houston, Kroger
#307, Spring, Texas

After successfully improving
the entire store
last year to meet the company's
"upscale" standard, Howard was
faced with total loss after the
location was ravaged by flooding
from Hurricane Harvey.

She supervised the opening
of a new fuel center, which
garnered media attention and
was attended by the mayor, and
motivated her team to win Rib
Fest sales for the entire division.

She sprang into action after the
disaster, first ensuring employee
safety and later helping associates relocate to other stores;
ultimately, she and her team
upgraded and remodeled the
entire store - again - and have
already seen increased sales.

McCain mentors and trains
Leadership Essentials candidates within the company,
and guides associates on her
store's cultural council, focusing on customer experience
and staff friendliness.

A 22-year Kroger employee, Howard was chosen to
participate in the High Volume
Leadership initiative, part of the
Cap Training program.


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