Progressive Grocer - June 2018 - 133

STORE
MANAGERS

Nicole Kidd

Store Director,
Meijer #295,
Franklin, Ind.

Based on her
success at a
nearby store, Kidd was chosen
as the store director for the
Franklin location, which opened
in May 2017; her role included
hiring, training and building a
store team.
As Market Shrink Champion,
she is responsible for helping educate the total nine-store market
on how to control shrink.
Kidd describes herself as
being passionate about serving
her team and customers, and
she lends support to nonprofit
organizations such as United
Way of Johnson County, for
which she serves on an allocation-of-funds board.

Hena Patel

Store Director,
Meijer #173,
Ann Arbor, Mich.

Patel started
with Meijer as
a part-time cashier and advaned through 12 leadership
roles to that of store director;
throughout her career, she's
driven clear business results
that allowed her stores to be
successful.
At Store #173, Patel drove sales
up $1.6 million over the previous
year, a 3.5 percent increase, and
she developed six team leaders
into line leaders and one line
leader into a store director.
Retention has long been a
focus for Patel: At her previous
location, turnover dropped from
46 percent to 17 percent, while
Store #173 has seen a 25 percent increase in retention.

Dessie Szklany
Store Director,
Meijer #112,
Troy, Ohio

Carolyn Vallette
Store Director,
Meijer #104,
Columbus, Ohio

Szklany devotes significant
time to cultivating relationships with team members:
With a focus on action planning linked to her mCulture
results (Meijer's team member
engagement survey), she reduced turnover by 12 percent
over last year.

Vallette's store
underwent a full
store remodel in 2017; stores
usually experience sales drops
during major remodels, but she
maintained her customer base
and exceeded sales goals during
the remodel: Sales increased by
$5.4 million over projections, up
8.2 percent.

She received the highest
MSR customer feedback rating in her region - 94 percent
at year's end - and led the
region in mPerks, Meijer's
digital coupon platform that
helps drive overall sales.

She was tasked with driving
overall credit card sales in her
store in 2017, leading her team to
exceed the goal by 143 percent.

Szklany was chosen to lead
orientation classes in her region,
and is mentoring team members
participating in retail leadership
development programs.

In 2017, Vallette received
Meijer's Operational Excellence Award, which is given to
high-performing stores focusing
on sales, shrink, labor, direct
contribution and net profit.



Table of Contents for the Digital Edition of Progressive Grocer - June 2018

Contents
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