Progressive Grocer - June 2018 - 84

COVER FEATURE

2018 Top Women in Grocery
Hannah Walker
Senior Director,
Technology and
Nutrition Policy,
Food Marketing
Institute

Walker was
instrumental in FMI's efforts to
work with Congress to preserve
pro-competitive debit reforms
in the passage of the Financial
CHOICE Act of 2017.
She worked tirelessly with the
public affairs team to preserve
USDA's Supplemental Nutrition
Assistance Program's (SNAP)
efficiency by collaborating with
the agency and engaging SNAP
customers in a digital format with
more product information, menu
planning and better budgeting.
During the extreme weather
situations of 2017, Walker raised
awareness of the portability of
SNAP, as well as of Disaster
SNAP, which is established after
a federally declared disaster.

Deanna L.
Marion-Wilson
District Director,
Giant Food

On a special
assignment,
Marion-Wilson created Giant's
Customer Care Service Initiative,
in which she worked closely
with 22 underperforming store
management teams to improve
customer engagement and
service behaviors.
Once she transitioned back
to district director last October,
she was able to inspire and lead
the management teams of 18
Giant stores; within a short time,
the stores in her district had
significantly improved their net
promoter scores.
She leads a WAV (Women
Adding Value) mentoring circle
that consists of eight women at
various levels of leadership in the
company.

84

progressivegrocer.com

Debbie
Gustafson

Senior Application
Manager (IS),
Giant Eagle

Gustafson led a
cross-functional team of multiple
vendors, business partners and
IT analysts to prepare Giant
Eagle's payment technology for
credit card chips, resulting in
a seamless rollout that saved
thousands of dollars in cost
avoidance.
She was a key player in the
launch of the Fuelperks loyalty
program, providing technical
leadership to ensure that the
POS could meet the demands of
the new initiative.
Gustafson also oversaw the
transition of Giant Eagle gift
cards from IBM to ACI, a more
stable, highly redundant platform
with additional security.

Amy
McAllister-Flynn
District Director,
Giant Food

McAllister-Flynn
helped boost
bottom-line results in her district
significantly: Her stores improved
fresh shrink by 0.46 basis points,
and her district ranked the
highest in the region for associate
engagement, with a score of 81.
She followed up on every
customer service complaint,
looking for accountability; in
this way, she was able to improve customer service scores
dramatically in her district,
reducing complaints by 35
percent.
McAllister-Flynn raised
$148,000 for the Children's
Cancer Foundation in 2017,
making hers the highest-selling
district in the region for the
second year in a row.

Tammy
Kampsula

Director of Bakery,
Giant Eagle

Kampsula
oversaw a labeling
system enhancement at Giant
Eagle for more than 2,000
individual SKUs that included
cleaner, more transparent
ingredients and recipes.
She initiated a reorganization
of staff roles and responsibilities,
as well as improving the training
and development of baker and
decorator positions.
Kampsula also played
an essential role in creating
innovative offerings to enhance
the in-store bakery's reputation
and drive bottom-line sales and
profits, including the introduction of signature brownie bars,
premium cakes, authentic French
baguettes, imported gelato and a
gourmet dipped-candy store.

Melanie Mnich
Manager, Digital
and Loyalty
Strategy,
Giant Food

As digital
planning manager,
Mnich aided in the training and
onboarding of a new marketing
and digital agency; she helped
to develop new processes, timelines and ways of working, which
ensured a successful working
relationship yielding high-quality
creative material.
She planned and executed
more than 350 digital offers to
drive trips into Giant stores, increase basket size and generate
incremental sales.
Throughout the process of
Giant's reorganization, Mnich
worked to provide training documents and direction to help the
retailer's various teams stand up
as seamlessly as possible.

RISING STARS

Kelli Hall

HR Business
Partner, Giant Food

Using a threepart approach, Hall
met her aggressive
recruiting targets by using job
boards and job fairs to find the
right candidates while changing the onboarding process to
ensure new employees' smooth
transition to Giant.
She managed a mentor
program in which supervisors
acted as mentors to every new
hire while reviewing their training
progress.
With associate engagement a
top priority, Hall planned multiple
events to keep employees engaged; as a result, supply chain
saw the highest-ever participation
rate in the associate survey and
an 11 percent increase in overall
engagement compared with 2016.

Cynthia Volk

Category Manager,
Giant Food

Volk's performance as a
category manager
for ethnic and specialty has exceeded portfolio goals, and she's
building a strategy to continue
the momentum.
She launched Giant's first
store-brand spice packet line,
which features 23 items, acting
as a decision-maker in choosing
the assortment, packaging, display and launch programming.
Volk was recognized as a leader for developing the Learning
Circle, a group that encourages
knowledge sharing and career
development; in addition, she
was chosen to participate in a
three-day national Network of
Executive Women Rising Star
conference.


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